FINALLY!!! But I had to call in and while making other changes was given "HD for free for 24 months" just like Dish does. Thank you but.... Why did I have to call in to get it? How long were they going to keep taking the $10 if I did not call? Bad form DirecTV. If you had given it to me the other way around I would have thought it was a great CS move and another reason to possibly pimp D to my friends. But this way it is just another reason to continue to think you are just another shady company looking to screw the customer at every turn. BTW...let all the other D subs on my friends list know they had to call in to get the $10/month savings. They were not impressed either.