Back in February 08 I outlined the offer from D* to swap my HR10 for an HR21, and noted that I felt the terms were not clearly outlined in the initial contact. That Thread is here Well, I'd finally finished watching all of the shows on the old tivo, and got around to calling D* to execute the swap - This turned out better than expected - except for one item (see below.) There would be no installation appointment, and no shipping fee for the new DVR. It (HR21-100) was sent straight to my house for a self-install. No Charge!! The CSR indicated that a recovery kit would be sent for the HR10 - still waiting for that. Here is the catch, they didn't include the BBCs!! Since I had to call to get the, I didn't try to complete the electronic activation - I can live w/o them for a bit, since I have my primary HR21 with some space left, but it would be disappointing if this were my primary HD source. All-in-all, a good deal. now to install the big drive.