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Free NFL superfan?

Discussion in 'DIRECTV General Discussion' started by colt, Aug 11, 2007.

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  1. hoopsrgreat

    hoopsrgreat Legend

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    Sep 4, 2006
    Well I guess we will just agree to disagree. I see no problem whatsoever with telling them that I read on a forum that this is what is happening. If you prefer to tell them you hav efriends that were given something, and I say people on aforum were given something, I dont personaly see how that matters.

    In the end I told them that I knew they were giving a product away to customers for free, I then told them I expect the same product for free.

    I have no problem with what I did.
     
  2. George_T

    George_T Legend

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    Sep 19, 2002
    Not so fast with that argument. I started with D* in 1996, over 11 yrs ago. There were NO new subscription deals at that time other than maybe a couple of free months of USSB. You paid for your boxes ($300 or more for what is now a standard box); you paid for installation, and you didn't get any discounted packages. Bottom line is that new subscribers today are getting far more immediately than long-time subscribers have ever gotten, and this is something that D* should aim to improve on. Those who have been long-time subscribers should be entitled to additional discounts and benefits, as this should be a reward for their long-term loyalty.
     
  3. Ivan1670

    Ivan1670 Mentor

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    Jan 20, 2007
    I was promised the Super Fan free as part of my upgrade to the HR20, sure enough they billed me this month. I called and they credited this months payment as well as an extra $100:) Stated they would still bill me for it, but the credit would off set it.
     
  4. psunate77

    psunate77 Godfather

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    Aug 18, 2007
    You don't have a problem with him telling Direct Tv others are getting it for free so he should too? Then he probably gives the name of the forum he read it on. I do have a problem with that. I never said he was mean, I am sure he was nice as he seems from how he acts in here that he is a pretty nice guy, but my question is the approach he took to get it.
     
  5. NFLnut

    NFLnut Icon

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    Sep 28, 2006

    I agree. The Red Zone = useless. The other mix channel = useless. I started subscribing to NFL-Sunday Ticket every year starting in 1994. 13 years. All I want is to see my Redskins in HD. I don't need all of the fluff! They haven't played a Redskins coaches/team show since about 1998!

    For all of the price increases I've seen .. and paid .. since 1994, they should give the damn HD feeds for free with a paid Sunday Ticket subscription.

    D* is about to send their most loyal, best paying customers to their trough one too many times! I've about had it!
     
  6. NFLnut

    NFLnut Icon

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    Sep 28, 2006
    Cheapskate!

    My first D* box was a Sony receiver, the first one ever with an rf remote. Cost me $950 clams (not a DVR, either). D*/USSB offered me NO deals, and now 13 years later after subscribing to just about EVERYTHING, and paying them about $20,000, I am told that in order to see my games in HD after 13 years of paying anywhere from $129-$239 for NFL-ST, I must give them ANOTHER $99!

    Jerks!

    I also love paying them $10 month for 9 HD channels, two of which are HBO and Showtime which show nothing but their stupid made-for shows EVERY night!
     
  7. jsquash

    jsquash Legend

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    Apr 10, 2007
    Are you saying that you think D* doesnt know about this site and the stuff we say on here and you are mad that he spilled the beans?
     
  8. psunate77

    psunate77 Godfather

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    Aug 18, 2007
    Point out where I said this? I have a problem with the he got, I should get it, and people calling and just asking for deals.
     
  9. jsquash

    jsquash Legend

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    Apr 10, 2007
    Ok, fair enough. Everyone is entitled to thier opinions. I was just trying to figure out what you had a problem with. By the way did you get Superfan for free?
     
  10. 996911

    996911 Go Pack!

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    Aug 24, 2006
    Tobacco...
    ..
     

    Attached Files:

  11. shadyridr

    shadyridr Legend

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    Jan 25, 2007
    EVERYBODY check this month's bill! I also signed up for free Superfan back in April and after being promised it and calling back to verify for the last few months I have not gotten charged for it until this month.
     
  12. sportshermit

    sportshermit Legend

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    Aug 22, 2007
    What's wrong with paying? You spend less time on the phone.
     
  13. browningt

    browningt Cool Member

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    Jul 31, 2007
    Long time lurker, first time chimer.
    Just read this thread and i have to agree w/ 996911. it just seems to me that blatantly calling attention to forums like these is not the wisest thing to do. call me naive, they may know all about us and not care at all.
     
  14. hoopsrgreat

    hoopsrgreat Legend

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    Sep 4, 2006
    They know all about these forums. If I remember correctly, there was even a thread on the topic on the tivo forum. They changed the direct line to retention because of it. Telling them I got some info on a forum is akin to saying my friend told me so.

    They know and there is nothing they can do about it. If they dont want people to know what they are doing, then they will have to stop. This ting called the internet.......... it actually allows people to share information.
     
  15. JLucPicard

    JLucPicard Hall Of Fame

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    Apr 27, 2004
    In some instances (like getting free deals), I would agree that what gets posted here probably doesn't have much of an effect on the way they do business. But they also see the value of the resource he as far as people who may have a better knowledge/understanding of things than the average joe, and they give credit for that and tap into that resource to make things better overall.

    But as to seeing a bunch of posts on here about the fact that it sucks to charge for the whole SF package just to get the HD broadcasts, or that it should just plain be free, etc. - ya, they're not going to change what they're doing just based on that.
     
  16. alant40

    alant40 AllStar

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    Oct 8, 2006

    I have been a customer since day 1 also; looked at my bill today and saw the SF charge. I freaked. I had to go through 3 ret reps to finally get it for free. Catch was that I threatened to cancel my entire sub. I pay over 200.00 a month between all the sports packages thru the year and premier. I said to her you are going to lose a customer who spends this much over 99.00. She agreed and gave me the credit. Didn't mention anything about this forum, no need to.
     
  17. alant40

    alant40 AllStar

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    Oct 8, 2006

    You got that right. I paid, back in 95 I believe, when the RCA and Sony's were the only receivers you could buy, over 800.00 including the antenna. And I paid 299.00 for an extra 5 years of protection. Older subs are getting the short end it seems, especially when you have to fight for a 99.00 credit for SF when I have been getting it since it's inception for free. And whatever happened to that A list crap you'd hear when calling customer service. Thev've lumped us all in with their new subs I suppose...:confused:
     
  18. psunate77

    psunate77 Godfather

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    Aug 18, 2007
    I didn't.. I got Sunday Ticket, but no sportsfan, honestly it doesn't bother me.
     
  19. 996911

    996911 Go Pack!

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    Aug 24, 2006
    Tobacco...
    Some of y'all are some serious whiners. Sorry that you are being "lumped" in with all the new subs. You paid what you did in the beginning because you were an early adopter. It happens in EVERY industry. You want to be the "first", you pay for it.

    Honestly, nobody gives a rats behind what you paid for your equipment or how long you have been a subscriber. So explain exactly how you are "getting the short end?"

    Do we as new subs get any of those grandfathered packages and pricing? NO.
    Do we get any seniority to get all this crap you guys whine and cry about to get free? NO.
    Do we have discounted offers for sports subs like you do for renewal? NO.
    Do we get to beat our chest about how long we have been with D* and cry about being giving the short end? NO.

    See where I am going with this?

    psunate77 got it right. He got WHAT HE PAID FOR and it didn't bother him that he didn't get something for free that others are willing to spend 30+ minutes on the phone to get just so they don't feel slighted as they perceive it..

    To some of us, our time is worth more than that and there is no sense in getting all worked up about it.

    On your next call, make sure and tell D* how you feel about the deals they give new subs and that in your opinion the new subs shouldn't get those deals b/c senior guys like you are not getting them. Maybe they will listen and take your advice since you are so senior with them. Then, how many people are going to sign up having being with another provider to bring their sub dollars into the fold so D* can increase the bottom line and send up more sats, offer more programming, add services that would not have been available had the revenue not come in.
     
  20. paulman182

    paulman182 Hall Of Fame

    4,839
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    Aug 4, 2006
    Folks, there does not seem to be any real relationship between amount of time of subscribing, and the obtaining of discounts.

    I got all my D* equipment, except the $99 H20 from Circuit City, for about $40during my first year of subscription.

    Take the basic deal when signing up, then upgrade. The keys seem to be sending them a lot of money each month on time. Paying them electronically seems to help.

    Then you're onto the randomness of CSR roulette. Really, length of time seems to have almost nothing to do with it.
     
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