1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Free Platinum HD?

Discussion in 'DISH™ High Definition Discussion' started by l8er, Aug 1, 2009.

  1. Aug 1, 2009 #1 of 278
    l8er

    l8er Icon

    624
    1
    Jun 18, 2004
    As of today (August 1st) the Dish Network website now shows Platinum HD is free with any other HD package. (And there's no place to add Platinum HD to any existing package). So for those of us already subscribing to an HD package, shouldn't Platinum HD now be included at no additional charge?

    Edit (8/13/2009): for the benefit of anyone coming to the party late:

    1) As of 8/1/2009 the Platinum HD add-on for $10/month no longer exists.
    2) The channels that were part of Platinum HD should now be free for any Dish Network sub, in spite of anything the Dish Network website says or Dish Network CSRs might tell you. Since you can no longer buy "Platinum HD" it is now part of the Dish Network HD package. (This is NOT JUST FOR NEW SUBSCRIBERS).
    3) Anyone subscribing to any Dish Network HD package should be able to the get the former Platinum HD channels for free.
    4) THE ONLY EXCEPTION TO THIS MAY BE TURBOHD SUBS who did not subscribe to the Platinum HD add-on prior to 8/1/2009.

    See the following posts in this thread for more info:
    ttp://www.dbstalk.com/showpost.php?p=2173310&postcount=10
    http://www.dbstalk.com/showpost.php?p=2175327&postcount=36
     
  2. Aug 1, 2009 #2 of 278
    Dcm210

    Dcm210 Godfather

    333
    1
    Jan 17, 2009
    what does platinum HD include? I have D-TV so I'm just curious.
     
  3. Aug 1, 2009 #3 of 278
    lparsons21

    lparsons21 Hall Of Fame

    4,224
    181
    Mar 4, 2006
    Herrin, IL
    It is those few channels that don't have SD to go with them. HD movies, MGMHD and so forth.

    D* charges $5 for them, E* was charging $10 and now it is zero...

    Supposedly by September it will be credited off those that already are paying for it. Time will tell of course.
     
  4. Aug 1, 2009 #4 of 278
    solmakou

    solmakou Legend

    142
    0
    Mar 6, 2009
    Where did you hear this? From what I understand it will continue to be charged to people who have had platinum HD.
     
  5. Aug 1, 2009 #5 of 278
    lparsons21

    lparsons21 Hall Of Fame

    4,224
    181
    Mar 4, 2006
    Herrin, IL
    Sat guys forums. To be fair, there are as many that swear if you have it you'll still pay as there are those that say they've been told you won't. Fairly typical Dish change, mass confusion!!

    They could have made this a big plus, but it seems they'd rather confuse!! :)
     
  6. Aug 1, 2009 #6 of 278
    CABill

    CABill Hall Of Fame

    2,114
    1
    Mar 20, 2005
    Here's one data point. I didn't have PlatinumHD, so I phoned to add it. At first, she said it would be $10, but when I mentioned it was free for new subs, she said it wouldn't cost anything (she'd forgot about the change).

    Unfortunately, I now don't have any HD channels from BronzeHD either, and they can't add it back. They are still trying to at least restore the BronzeHD I had. Might be fine with monthly Classic, by my annual Classic seems to be a problem.
     
  7. Aug 1, 2009 #7 of 278
    johnteeee

    johnteeee AllStar

    61
    0
    Apr 3, 2005
    Buffalo, NY
    Hi
    Just a comment:
    The "PLATINUM HD" isn't free as they increased all packages by $5 Dollars. And
    of course no more Turbo Hd either.

    Thanks.
     
  8. Aug 1, 2009 #8 of 278
    Paul Secic

    Paul Secic Hall Of Fame

    6,226
    23
    Dec 16, 2003
    The package is just for new subs. If you had Platimum HD in the past you can't get it.:(:(:(:(
     
  9. Aug 1, 2009 #9 of 278
    jclewter79

    jclewter79 Hall Of Fame

    1,833
    0
    Jan 8, 2008
    They did not increase the price of the packages, they just include the prise of locals now, thats all and i am sure you can still decline it if you wish.
     
  10. Aug 1, 2009 #10 of 278
    l8er

    l8er Icon

    624
    1
    Jun 18, 2004
    One phone call, one very helpful CSR, and I've got Platinium HD at no additional charge. It would appear it's not just for new subs.
     
  11. Aug 1, 2009 #11 of 278
    mike1002

    mike1002 AllStar

    66
    0
    Oct 11, 2002
    The question is, if you are already subscribed to the AEP package and had Platinum before August 1st will they drop the charge ($10) or do you have to drop it then have it added as part of your Gold package? I don't understand if you're already a Gold subscriber why do you have to add it back in since it is now a part of the Gold package? I checked my account online and it still shows Platinum there with its $10 charge. I hope that they just zero out the charge for Platinum if you're already a Gold subscriber. It does seem unnecessarily convoluted if you have to go through all the contortions. But then Dish made you call in to get the last few HD channels that were uplinked (MAV/BET and FX HD). Why that couldn't have been done automatically I don't understand. I guess I'll just wait a little longer and see if they do the logical thing or make their customers call and keep a CSR busy.

    Mike
     
  12. Aug 1, 2009 #12 of 278
    ZBoomer

    ZBoomer Icon

    529
    0
    Feb 21, 2008
    Nice... I have AEP + GOLD HD; I called to add Platinum HD; she added it, and my price didn't go up. Note, you can't do this on the web site, it doesn't show Platinum HD any more, only Gold on my customer service page.

    Net net is I increased HD channels for nada, I can't complain!
     
  13. Aug 1, 2009 #13 of 278
    superfreddy

    superfreddy Cool Member

    12
    0
    Apr 20, 2008
    I just updated from regular HD to platinum using chat. Took me 2 minutes. No charge
     
  14. Aug 1, 2009 #14 of 278
    Ohioankev

    Ohioankev Legend

    214
    0
    Jan 19, 2006
    Yep that is the same question i'm asking and I already got my new bill for August 5th - September and I was still charged for PlatinumHD for the month of August. You'd think Dish Network billing would be able to lump all the current people paying for PlatinumHD and change the price of the package to $0.00 or something, or just change the bill where it doesn't even say Platinum HD and just write a letter saying Hi, you're now saving $10/month because we merged platinum HD into the GoldHD package. I mean if All American Direct can add distant networks to our receivers then surely dish network can do this simple task.
     
  15. Aug 1, 2009 #15 of 278
    Dave

    Dave Icon

    864
    0
    Jan 28, 2003
    Just called Dish and they said it would cost me an additional $ 10 per month. Said no thanks. I guess it will depend on which CSR you talk with. I won't play CSR roulette.
     
  16. Aug 1, 2009 #16 of 278
    jsfisher

    jsfisher Cool Member

    22
    0
    Mar 23, 2003
    I had the same experience as superfreddy. Online chat...2 minutes...no hassles...no charge.

    (Plus, since I saved the conversation in a text file, I have a record for later if any surprises occur later.)
     
  17. Aug 1, 2009 #17 of 278
    solmakou

    solmakou Legend

    142
    0
    Mar 6, 2009
    Call back for and play CSR Roulette, sorry about your luck with the last agent, it should be common knowledge for the slower ones in the next few days. Also if you called this morning there serious problems with their computer systems.
     
  18. Aug 2, 2009 #18 of 278
    T_N_T

    T_N_T Legend

    204
    0
    Sep 9, 2008
    I did the live chat and got them for free, I just mentioned that others got them for free.
     
  19. Aug 2, 2009 #19 of 278
    Paul Secic

    Paul Secic Hall Of Fame

    6,226
    23
    Dec 16, 2003
    I just Emailed ceo@echostar.com and asked for Platinium HD for free. I can't use a telephone due to my disability.
     
  20. Aug 2, 2009 #20 of 278
    wsuladesigner

    wsuladesigner Cool Member

    19
    0
    Jun 10, 2008
    Why call when you can do online chat? It only took a few minutes to get the free Platinum channels.

    Reading these forums has saved me so much money over the years.
     

Share This Page