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Freezing/Pixelation issues on your Genie? Here's how you can help

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Sep 4, 2013.

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  1. Sep 4, 2013 #1 of 192
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    If you're experiencing freezing or pixelation issues on your Genie, post a description here. Also, do a keyword search for SENDREPORT -- this will give you the opportunity to send a report to DIRECTV engineers. I can't guarantee it will help, or that they'll even see the reports, but if you do that and post the report here I'll try to get the attention of the right people.
     
  2. Sep 4, 2013 #2 of 192
    sportman13

    sportman13 Banned User

    323
    0
    Mar 1, 2005
    Stuart
    I have channels freezing and pixelation when chaning channels or sometimes going to chane a channel I called told DirectTV the first time DirectTV step by step me through their typical script of useless troubleshooting procedures their is Nothing the matter with installation like dish misalignment, cabling, multiswitches I had a supervisor out to exachange my first DVRHD34 this is my second one I did not call back yet this time what should I tell DirectTV get a receiver or is it the software only what do I tell DirectTV please get back to me please ?
     
  3. Sep 4, 2013 #3 of 192
    KK in CT

    KK in CT Legend

    239
    4
    Jul 13, 2010
    Since the lateset firmware, I have had a couple of instances where recorded programs will randomly freeze, as if they are paused, but the status bar shows it still playing. If I FF a couple of seconds I can continue to play, but just hitting play doesn't do anything. This is very random (doesn't happen on all recordings, and thankfully I haven't experienced it on live tv yet). I have never experienced this with my HR34 before the latest firmware was updated.
     
  4. Sep 4, 2013 #4 of 192
    rmmccann

    rmmccann AllStar

    330
    20
    Apr 16, 2012
    ND, USA
    Live TV seems to like to randomly freeze. Pressing FF does nothing, but if I hit pause, I can see in the progress bar that the TV programming is still there and can FF back to live. Really weird. It's like it's detecting a phantom pause button press, but doesn't behave like a normal pause would.
     
  5. Sep 4, 2013 #5 of 192
    yanksno1

    yanksno1 Mentor

    54
    1
    Jun 4, 2004
    Boynton...
    One issue I seem to be having, is occasionally the previous, pause/play, fast/rewind buttons seem to stop working after a while. If I press channel up, they start working again. Anyone else?
     
  6. Sep 4, 2013 #6 of 192
    adamson

    adamson Godfather

    591
    17
    Nov 9, 2007
    Florida
    This is how Directv could and should help...

    leave firmware testing to professionals not amateurs. There is no reason this should be happening AGAIN. Its like the same ol from the HR20's years ago.
     
  7. Sep 5, 2013 #7 of 192
    neckhardt

    neckhardt New Member

    29
    0
    Sep 18, 2003
    I have been having this problem since the last firmware upgrade on recorded shows. I was starting to think the hard drive was starting to fail since it does not appear to happen on live TV. I have had the same show record on all three of our DVRs and only the Genie has the faulty recording.

    Symptoms are heavy pixelation with stuttering sound and possibly total freeze of the show. It is possible to fast forward past the problem.
     
  8. Sep 5, 2013 #8 of 192
    keebler21

    keebler21 Mentor

    93
    1
    Oct 22, 2011
    Minnesota
    Was watching TV last night from my HR34 (x740 firmware) & C31 and having multiple freezing issues going on for about the 2 - 3 hours I was watching. They were all shows that were still recording but watching from DVR. While watching the shows it would just freeze for a few seconds and then continue about every 5 - 15 minutes or so but very noticeable where my wife even said what's going on and did get very annoying. Also had the pixelation issues when the freezing would happen sometimes also but the bigger issue was the freezing. Remote response seemed a little non-responsive at times also when FF or whatever. I'll try to send a report tonight when I get some time.
     
  9. Sep 11, 2013 #9 of 192
    dukebadgerman

    dukebadgerman New Member

    4
    0
    Jan 20, 2012
    I have a Genie, an HR44/200 with the 0x7 update which came 3 weeks ago. Every five days or so the live picture freezes. If I change the channel, it works for about 30 seconds and then it freezes. Last week, the picture froze at 12:29 a.m. (sportscenter has that clock on the screen) but it successfully recorded two shows while it was frozen. So it is just freezing on playback?
     
  10. Sep 11, 2013 #10 of 192
    dukebadgerman

    dukebadgerman New Member

    4
    0
    Jan 20, 2012
    I have a Genie, an HR44/200 with the 0x7 update which came 3 weeks ago. Every five days or so the live picture freezes. If I change the channel, it works for about 30 seconds and then it freezes. Last week, the picture froze at 12:29 a.m. (sportscenter has that clock on the screen) but it successfully recorded two shows while it was frozen. So it is just freezing on playback?
     
  11. Sep 12, 2013 #11 of 192
    Ed_Roch

    Ed_Roch Mentor

    34
    0
    Nov 13, 2004
    How can I find out date of last firmware upgrade? Had a number of issues with freezing and pixulation last spring, had tech out, he did a few things was much better for a couple of months until the last couple of weeks now getting much worse again. Am wondering could these times when it's got worse be the same times when firmware was upgraded?? So wondering what the upgrade dates may have been??
     
  12. Sep 13, 2013 #12 of 192
    VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    Last night (Sept 12) my 2 month old HR34 (latest software) froze. I was able to watch my current program but could not change channels. The guide would come up but not able to enter a channel number. Have seen a few cases over the past few days of pix and quick searching for signal (1-2 seconds)

    Required a red button reset.
     
  13. Sep 13, 2013 #13 of 192
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
    546
    Dec 2, 2010
    Winters,...
    Firmware on the Genies is easy: Just go to Settings, Settings and the version and number are there. For clients, I see only the version, so if you post that, someone may be able to give at least an approximate date.
     
  14. Sep 22, 2013 #14 of 192
    Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    I'm noticing random pixelation on my new HR34. I'll see it happen while using both the Genie and my mini-Genie. It's very random, and does not seem to be weather related as it's happened on cloudless days/nights.

    It 'feels' like a HD issue. It happens during live programs as well as while watching recorded programs.
     
  15. Sep 22, 2013 #15 of 192
    Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    Because my C31 is in the room where my computer is, I sent a report from here first, thinking I'd send another from my HR34 next. The HR34 is telling me to wait an hour before I send another report. Should I send another if I sent it from my C31?

    My report #: 20130922-28E2
     
  16. Sep 24, 2013 #16 of 192
    Racerbob66

    Racerbob66 New Member

    5
    0
    Sep 20, 2007
    I have random pixelation and freezing while watching recorded program on my HR34 since the last
    firmware upgrade. I tried sending an error report but keep getting an "error 9". It's really annoying. I tried all of the usual troubleshooting procedures. I dread calling DTV and going through "the script".
     
  17. Sep 26, 2013 #17 of 192
    gpg

    gpg DIRECTV A-Team DBSTalk Club

    2,010
    37
    Aug 19, 2006
    Long Island
    HR34-700
    20130926-2A2A

    As usual, the problem only occurs on recordings made on WNBC channel 4 in NYC. Tonight it happened on Revolution at 8pm est. A backup copy made on another dvr did not have any of these issues.
     
  18. Sep 26, 2013 #18 of 192
    VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    Is there fix in the works for this? We're now seeing lots of 'pix' during playback through home network. genie is HR34.
     
  19. Oct 1, 2013 #19 of 192
    Robert L

    Robert L Legend

    205
    0
    Dec 13, 2005
    Hr44-500

    I see quick breakups and glitches quite often watching recordings. This report was send while watching a local Fox channel. It happens quite often but I don't see it on the HR24's. It appears to happen on any channel.

    Report - 20131001-2624

    Software 0x741
     
  20. Oct 2, 2013 #20 of 192
    lgb0250

    lgb0250 Legend

    318
    9
    Jan 24, 2010
    No pixelation problems but random freezing on both recorded and live viewing. Sometimes the screen goes black while froze and sometimes not. FF does nothing. I've found if I hit the skip I will hear a brief moment of sound but stil no picture but if I hit the skip several times in a row it will eventually go back to normal! Makes no sense to me. I'll post a report next time it happens. This is happening on an HR34 running 0740.
     
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