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FROM DISH: 0 Second Recordings Data Collection

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by Mark Lamutt, Dec 23, 2004.

  1. UpOnTheMountain

    UpOnTheMountain Legend/Supporter

    219
    0
    Mar 23, 2002
    Getting frequent ZSRs - appear to be coming from having two HD programs being recorded at the same start time with at least one timer at tail of at least one of the two HD recordings.

    Current programing is causing this to happen more often for our viewing habits.

    CBSHD is the most frequently effected channel.
    The second channel is most frequently local Roanoke VA OTA channel 7, but it is just as likely to happen on HBOHD, SHOHD ... key for me appears to be
    2 HD programs starting at same time
    + at least one recording starting directly after one of those recordings

    is quite frustrating.
     
  2. Smokeball

    Smokeball New Member

    3
    0
    May 26, 2004
    This is almost identical to what I was about to report.

    My hardware is different so in case that has something to do with all of this:

    PVR: 2 each 921s, 1 each 721, and a 301.
    Switches: 2 DishPro 34s (piggybacked).
    Satellites: 1 Quad pointing to 110/119 ; 1 Dual pointing to 61.5

    #1 921 Boot: 140B, Flash Version: F052, SW Version: L211 HECD-N (ZSR Problems)
    #2 921 Boot: 140B, Flash Version: F052, SW Version: L211 HECD-N (No ZSR problems but this is my wife's DVR and she rarely sets a timer. When she does it is usually a one time event.)

    Similar problem(s) as reported by "boylehome". So I'll just say, "DITTO". :nono2:

    It seems when an OTA MANUAL TIMER is recording, the 921 cannot successfully trigger a HDTV satellite channel recording (I'm only using my 921 for HDTV - have a 721 for SD). Therefore I have had to setup a Manual Timer for a satellite HDTV program so it starts before and ends after my OTA MANUAL timer. This means I record one or more programs I'm really not interested in that come on prior to the HDTV satellite program I desire.

    When I violate this "rule?" I get ZSRs ... I think? lol
     
  3. KKlare

    KKlare Godfather

    319
    0
    Sep 24, 2004
    I tried the hypothesis that the ZSR was due to locks being enabled and that it could not get to some channels even though it was not "290" or so. We had a map (correspondence) for the OTA and the 290's at one time.

    Nope, still getting them. Will try the hypothesis that leaving it on HBO-HD or the like prevents switching to HDNet. Make last channel and PIP an SD satellite?

    Another thing to try is starting earlier so there is no conflict with the overnight reboot at 1 AM MST. Machine was manually rebooted that day, anyway.

    BTW, I have always tried to be careful about not starting 2 recordings at once including the extensions like 1 min early -- better to change time and set 0 minutes.

    -Ken
     
  4. Smokeball

    Smokeball New Member

    3
    0
    May 26, 2004
    I have been getting numerous ZSRs on my oldest 921 for the last month or so. A friend of mine who just got a new 921 last month has not had problems with ZSRs even though he has set his timers the same as I have set mine.

    We have checked and we both have the same BOOT, FLASH, and SW VERSIONs:

    BOOT: 140B
    FLASH: F052
    SW: L-211 HECD-N

    His feeds are directly from his DISH Antenna and his OTA to his 921 while my feeds go through piggy-backed DPP34s. We have wondered if the switch setups might explain the different experiences.

    It also crossed my mind that we might have differences in our 921s. I own many computers all using the same cases (enclosures) but the "guts" in each are completely different ... maybe there is a difference between the early 921s and the later versions?

    Since I own both an older 921 (located in my home office) that is having ZSR problems and a newer one (located in my home Media Room) that may or may not have ZSR problems I decided to do a test.

    I've setup the following timers on both of my 921s.

    Old 921 received in June, 2004.
    New 921 received in late November, 2004.

    The OTA stations (013-01 & 025-01) were setup using the Manual Timer: MENU / 7 COMMAND.
    The HDTV station (9422 HDNET) recordings were setup directly from the GUIDE (All Channels): GUIDE / ENTER COMMAND.

    Here are the results:

    Timer 0625-1min to 0650+3min [025-01]
    Old 921 - OK New 921 - OK

    Timer 0630-1min to 0700+3min [9422]
    Old 921 - OK New 921 - OK

    Timer 0700-1min to 0745+3min [013-01]
    Old 921 - OK New 921 - OK

    Timer 0730-1min to 0800+3min [9422]
    Old 921 - ZSR New 921 - OK

    Timer 0745-1min to 0800+3min [025-01]
    Old 921 - ZSR New 921 - OK

    Timer 0800-1min to 0830+3min [9422]
    Old 921 - ZSR New 921 - OK

    *Notice the overlap of timers and the switching from a Satellite HD channel to an OTA HD channel and vice-versa.

    Conclusion:

    The newest 921 recorded all timers without fail.
    The oldest 921 recorded the first 3 timers OK but produced ZSRs on the last 3!

    There must be some component difference between the 921s that were first delivered (got mine in June, 2004) and the newer model 921s (my newest 921 delivered in late November 2004).

    Hopefully this information will help DISH determine the cause of the ZSRs. I will forward this information to them. :)
     
  5. Smokeball

    Smokeball New Member

    3
    0
    May 26, 2004
    Roll Out of SW Version L-212 very soon.

    Roll Out of SW Version L-213 projected for March, 2005 will address the ZSR problem. /fingers crossed/
     
  6. ckgrick

    ckgrick Mentor

    31
    0
    Oct 25, 2004
    921 was purchased in January 2005. Only one ZSR to date, but similar to previous posts - ZSR on CBSHD while another recording set for a SD program at the same time. Receiver was not functioning the next morning requiring a reboot. SD program recorded, HD a ZSR. Have not had a problem since (10 days). Reboot seems to have also fixed the jitters problem so far.
     
  7. BobMurdoch

    BobMurdoch Hall Of Fame

    4,009
    0
    Apr 24, 2002
    Hm.. I may give up on the King of Queens in HD since I also record Alias at the same time on SD ABC channel. As of today I still have the west coast feed for CBS so I'll just grab that one workaround the problem for now. It's been recording the show OK the past few weeks, but the Timers are getting screwed up (don't know if it is related or not) as the timers won't sort by action order anymore without a reboot.
     
  8. ckgrick

    ckgrick Mentor

    31
    0
    Oct 25, 2004
    My second ZSR last night. SD NBC at 8PM and CBSHD at 8PM. No HDCBS. SD ABC and HDCBS both at 9PM recorded fine. I'm guessing the 9PM difference was that the the HDCBS was set for the first turner and the ASR at 8PM was on the second. I'll try to always put the HD recording on the first turner and offset the start times in the furture.

    DISH 500; SW64; DISH 300 (for locals & CBSHD)

    Boot 150B
    Flash F053
    SW L211HEED-N
     
  9. hgeyer

    hgeyer Mentor

    40
    0
    Dec 3, 2004
    Dish DVR 921; boot version 150b; Flash version F053; SW Version L211HEED-N
    LNB - Dish 500 DP Quad
    -----------------------------------------
    I've been able to avoid ZTRs for the past few weeks by avoiding back-to-back recordings, but was able to isolate the following circumstances that resulted in a ZTR:

    1. Was viewing an OTA-HD recording of a show that viewed earlier in the day (007-01: ABC Chicago - Desperate Housewives).

    2. Paused the recording, and set timer to record OTA-HD program that would have started while viewing the recorded show (10PM local news - also 007-01).

    3. Continued viewing Desperate Housewives, local news timer went ZTR. Afterwards, system got very sluggish and self-rebooted about 20 minutes later. Thankfully, recorded programs didn't erase.
     
  10. boylehome

    boylehome Hall Of Fame/Supporter

    2,143
    0
    Jul 16, 2004
    Isn't it SAD that we have to RESORT to such measures just to get the programs recorded? I had accidentally set up two timers for the same program last night, the Saturday Night Live special. Both timers fired. I realized that I had two timers going for the same thing when I went into the DVR menu. I stopped the one that was listed below the other and then erased it. The first one showed that it was still recording. This morning I found that there was nothing listed for this program at all. It disappeared completely! This is a new one for me.
     
  11. dawson5

    dawson5 Cool Member

    28
    0
    Feb 1, 2005
    Last night, I had tech support on the phone regarding my problem only getting HD channels. He had me do a power cord reboot, then manually go through the satellite/transponder configurations and check signal. We then tried a check switch and it started running the 28 tests and we cancelled out of it. He came to the conclusion that the switch(es) might be bad and he was going to send out local Dish techs. I turned the receiver and the TV off and it's been off until now.

    Today, my 2-2:30 timer fired. I know the record light was on at one point.
    Tonight, my 6-6:30 timer fired, I saw the record light on until 6:30.

    I turned the TV on and it said "acquiring signal" on channel 180 (not the channel for the timer, but the last channel it was on last night. I went to the DVR menu to see if the timers for today were able to record and the 2PM one is listed as 234 minutes and the 6PM one is a ZSR. My first one.

    I plugged the 301 into one of the cables from the 921 and it works fine.

    What do I do with this ZSR? I've read where people messing with them can erase their hard drives. Should I just delete it?

    DP Dual
    2 34 switches
    Boot 150B
    Flash F053
    L211 HEED-N
    301 and 510
     
  12. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
    1
    Mar 23, 2002
    Just delete it. Don't try to watch it.
     
  13. DonLandis

    DonLandis Hall Of Fame

    3,363
    0
    Dec 17, 2003
    Well, I had used the 921 for the first time since mid December to record a program. The reason I stopped using the 921 had to do with jitters and the fact that the receiver was rendered useless with these jitters on ever program I watched after L211 download.
    So just to see what was what, I set a timer to record 6PM news Thursday. It failed to record with this "ZSR" listing. Mark I made the mistake in trying to watch that listing. The 921 froze no response to any control, and after about 10 minutes, it rebooted.

    I see by the statement on the Tech forum that you guys are still not ready to give us a fix for this current sabotage to my 921- "L211" 3 months and just pitiful!
     
  14. Mar 4, 2005 #114 of 147
    boylehome

    boylehome Hall Of Fame/Supporter

    2,143
    0
    Jul 16, 2004
    ZSR for Law & Order: Trial by Jury 10-11. New weekly timer made after L212. Was set for OTA NBC KNVN. All other timer fired and work.
    DVR RECORD EVENT shows 03/03 Unknown Recorded event. When selecting the event to erase, the screen shows: Unknown Recorded Event-280PTV NR AO[SC]-Event Length: 0 seconds-This is a Recorded Event. There is no Program Information found for this Event.

    My All Channel Program guide goes from 265 to 300. No 280.

    The other timers were an OAT 9-10 and CBSHD 10-11.

    This happened on my HEED.

    I do have locks activated for PPV only and locks were enabled.

     
  15. kcook01

    kcook01 Cool Member

    21
    0
    Mar 2, 2004
    I have never had any issues with ZSR until 212 was released. Now my 921 is a mess. We lost everything on our DVR and I was sick to my stomache. I think my wife may have tried to view the ZSR - not knowing that that there was a problem or that you couldn't do this.

    I have read other people having trouble with ZSR but in all the time I have had the 921 no problems - until 212.
     
  16. boylehome

    boylehome Hall Of Fame/Supporter

    2,143
    0
    Jul 16, 2004
    I feel your pain.

    I don't think that upgrade to L212 is the guilty party for your ZSR/Data demolish. You just were lucky to the point of your disaster. Something is happening with the software that causes some type of data corruption. It most likely is attributed to hardware interactions with the software in some kind of sick sequence. It could be caused by a certain sequence of procedures by the user and automatic 921 functions. It could be a transient voltage spikes cause by the phone line, or cabled switching devices, etc. It could be a flaw in the software they are upgrading. From my communications with E* advanced tech. support and 921 team, the bug causing the ZSR/Data demolisher was not fixed with L212. They left me with the impression that they want to solve this problem. One thing is for sure, It finally happed to Mark L. He sent his 921 to the Eldon Team. I guess this is so they can analyze it in hope of finding the cause. I doubt that they will, as the unit was unplugged and the corrupted data evaporated. Perhaps they can recreate the problem with his 921 as their 921 or 921's must be perfect in every aspect. It is also mentioned in other posts that some people have greater problems with their 921's than other people. Hopefully, the next software release will have a cure for the ZSR/Data demolishing bug.

    This is my opinion, but my 921's seem to have worse problems including missed timers, ZSR's, frozen format, and crashes, after I do any ADD DTV or Scan DTV. Also the broadcaters, in fine tuning the PSIP equipment (or other transmission data), may cause changes that are not noticeable us but disastrous to the 921.
     
  17. Mike D-CO5

    Mike D-CO5 Hall Of Fame

    3,099
    0
    Mar 11, 2003
    The only time got a ZSR was when I was trying to record 2 hd channels at the same time like on HDNET and say TNT in hd. I don't get them with regular sat channels or with my ota channels, just with the hd channels.( THis is why I dropped the hd pack of channels since I couldn't even record them. I also dropped them because I didn't feel that they were worth 9.99 a month . There was never that much on I did watch. )I have had some aspect format freezes and other little things but overall the 921 performs about like my old 721 did. Not as many features as the 721 but still useable. ;)

    That being said , I have decided to trade my 921 in on the new 942 when it comes out in a couple of weeks. I already have been placed on a preorder list at www.dishdepot.com and Mark has said he will give me trade in value for my 921. I guess I will be dealing with a new bunch of problems with the 942 but at least I can close this chapter of screwed up software problems with the 921/721 receivers just like I did with the 7100/7200 dishplayers.:sure:
     
  18. kcook01

    kcook01 Cool Member

    21
    0
    Mar 2, 2004
    Thanks for the replies. The 942 trade-up is an interesting idea - I'll have to take a look at it. I've got to look at the features of the 942 because I haven't been watching the technology real close lately because I thought the 921 was it. But if I could get what I have now and have the ability to feed a 2nd TV without having to do the HD to SD swap I'll be sold.

    I've got grandparents staying at my house to watch the kids in a in April and having to explain the nuances of the 921 and what to do when it locks up, switching between the 2nd upstairs TV, etc may be enough to make their non-tech heads snap.

    Maybe Mark can help me out.

    Thanks,

    Ken
     
  19. Mike D-CO5

    Mike D-CO5 Hall Of Fame

    3,099
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    Mar 11, 2003
    You're welcome. I hope the 942 will be a little more stable than the 921 has been. I also hope that Dish will make good on it's promise to upgrade all hd receives for little or no money like they promised in January at the CES show in Las Vegas.
     
  20. boylehome

    boylehome Hall Of Fame/Supporter

    2,143
    0
    Jul 16, 2004
    Mike, I most likely will follow suit but it will be months down the road. May switch sooner if reports show that the 942 functions properly. Keep us posted on how the 942 works for you.

    John
     

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