When I did this switch it took about 3 weeks before a new bill came out with the change in programming, I think it all depends are where you are in your billing cycle. Some people may get a new bill with the change within days for others it could be almost a month. Also, even though I am on paperless billing I automatically got a paper copy of my next bill. Maybe they automatically send out a paper bill when there is a change in programming? Personally, I would give it a bit more time to get everything to you. As for why they make you jump through the hoops to get the credit? Probably the same reason many stores use mail in rebates, they know a good portion of the public will either forget to do the work or don't bother and then they make more money. I hate mail in rebates as much as the next person, but at the same time I know what I'm getting myself into whenever I purchase something with a mail in rebate. If you just got this activated on 10/24 and you have 60 days to mail it in you've got plenty of time left to get this straightened out.