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FROM DISH: HD Upgrade Details For Existing Customers - Updated 11/13/06

Discussion in 'DISH™ High Definition Discussion' started by Rob Glasser, Jun 15, 2006.

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  1. Nov 4, 2006 #81 of 147
    Rob Glasser

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    When I did this switch it took about 3 weeks before a new bill came out with the change in programming, I think it all depends are where you are in your billing cycle. Some people may get a new bill with the change within days for others it could be almost a month. Also, even though I am on paperless billing I automatically got a paper copy of my next bill. Maybe they automatically send out a paper bill when there is a change in programming?

    Personally, I would give it a bit more time to get everything to you. As for why they make you jump through the hoops to get the credit? Probably the same reason many stores use mail in rebates, they know a good portion of the public will either forget to do the work or don't bother and then they make more money.

    I hate mail in rebates as much as the next person, but at the same time I know what I'm getting myself into whenever I purchase something with a mail in rebate.

    If you just got this activated on 10/24 and you have 60 days to mail it in you've got plenty of time left to get this straightened out.
     
  2. Nov 4, 2006 #82 of 147
    CABill

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    I'm not sure if printing your own .PDF will give you what you want, but when I go to My Account, the Current and Previous Bill in Manage/Pay bills, I get a Summary page. It is actually a BIG improvement with the dropdown to select the bill you are interested in. It used to be that you had to keep going Previous until you got the one you wanted. Anyhow, there on the Account Summary page, there is a link to View All Account Details that shows (via HTML) the line items, but at the very top of those Summary pages of each bill, there is a link for the .PDF version.

    Would you like to view a copy of your monthly statement? Please Click here
    (Recommended for Broadband users).

    That lets me save or print the .PDF of each bill for the last year.
     
  3. Nov 4, 2006 #83 of 147
    TorinoCobra

    TorinoCobra Cool Member

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    I'm in a unique situation in that I prepaid my programming package for a year, so when I upgraded they gave me credit for the remainder of my prepaid AT120/HBO/MAX. This left me with a considerable credit balance, which will not go away for several more months. If you have a credit balance you no longer have the option to view/print that statement. That's rediculous! Also, being paperless I didn't expect to receive the 10/28 statement automatically. If they send out a paper bill when programming changes then a) the CSR should know that, b) they should be able to send me a copy, and c) they should not have to create bogus 10/30 and 11/3 bills. Has anybody received their 10/28 statement?
    I did get a reply from ceo@echostar.com. First she told me that all I had to do was print the bill from the web. Obviously she did not read my email carefully. I replied to her with clarification, and she replied that she would mail a copy of my 10/28 bill. Only time will tell if she gets it right. At least there is no bogus 11/4 statement on my account.
    Yes, I have 60 days, which sounds like a lot of time, but when you get the runaround as much as I have, time passes very fast.

    Still love my Dish, though.
    Gregg
     
  4. Nov 13, 2006 #84 of 147
    Rob Glasser

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    FYI, I have updated the first post with new expiration dates for those that are interested.

    Basically the 10 for 10 credit and eqiupment return credit for the 921/942 are good through 1/31/07.

    However, the $199 622 or $49 211 are only good through 11/27/06. I was told new promotions to replace these will be coming out, though I don't know what they will be.
     
  5. Nov 14, 2006 #85 of 147
    dvbfan

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    Rob: I saw a flyer in the mail today that says: $270.00 in "Switch Back" Bonus
    - Free 3 months of HBO, Cinemax, ShowTime or Starz
    - Free Standard Installation (up to 4 rooms)
    - Free DVR or HD Receiver Upgrade
    - $25 bonus credit on 1st. month's bill
    - $100 off Standard Programming or $200 off with High Def programming
    (after mail in redemption).

    To expire: Nov 25, 2006.
     
  6. Nov 16, 2006 #86 of 147
    Notorious

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    I already have a 622 that I paid for during that April 2006 promotion. But I still have a crappy 921 on my 2nd TV....will they do that promotion for me even though I already have a 622?

    Im on my 4th 921 that piece of garbage doeant work...even the one I have I have to rebbot every other day.
     
  7. Nov 16, 2006 #87 of 147
    Tweakophyte

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    Hi-

    I just bought a new Plasma... any thoughts on if it is better to get the current 622 deal or wait for the new one? I would hope they sweeten the deal to get all the new HDTV buyers this season and compete with DirecTV
     
  8. Nov 16, 2006 #88 of 147
    Jim5506

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    Best guess right now seems to be the new offer will be substantially the same as the current one.
     
  9. Nov 16, 2006 #89 of 147
    harsh

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    As a general policy, you can upgrade once a year. There is also a policy that you can lease only one ViP622, but I've heard that it isn't always hard and fast.
     
  10. Nov 16, 2006 #90 of 147
    harsh

    harsh Beware the Attack Basset

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    There is little point in sweetening the deal as the Dish Network deal is already so much sweeter.
     
  11. Nov 16, 2006 #91 of 147
    CABill

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    Each 921/942 could be upgraded to a 622 - allowing multiple leased 622s for someone that had multiple 921/942 receivers. You had to call the special number, not via a CSR to get more than a single 622. But if I read the thread correctly, that offer may expire 27Nov. You can't "reuse" the same 921 more than once. You also only get the HD Bonus credit once - when you 1st sign up for DishHD.
     
  12. Nov 16, 2006 #92 of 147
    JohnL

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    Torino,

    I also have (or maybe had) a problem with the rebate program.

    I called Dish ordered the $199 Vip622 upgrade (which was problemactic by itself, but thats another story) the upgrade was "Installed" on August 1st.

    The "Install" (Although I already completed my own upgrade for the needed Dish's, switches and cabling done prior to the PROFESSIONAL INSTALL) was fine.

    I downloaded the rebate form printed it out, and completed it (per the instructions) and waited for my Statement, which came on or about August 28th with all the charges for the upgrade as well as the Dish HD Platinum package.

    I mailed out my completed Rebate form and a copy of my statement as per the instructions on September 8th, last week I got all my paperwork back with a Form letter from Dish stating they couldn't complete my rebate for a specific reason listed on the form letter (which was "Failling to submit the first billling statement after the upgrade was completed). At first I thought wow, oops silly me, so I look over the Form Letter, Rebate form and Statement that Dish sent me back and it all checks out, Getting alittle bent I think WTF? I called the 866 number on the form letter and all I get is a recorded canned response with NO Option to talk to ANYBODY.

    Yesterday, (I decided I needed a beatdown) I called Dish's main number, after 15 minutes on the Phone (she was polite as was I) of getting NO WHERE, I got the call escalated as the first CSR was totally Clueless (Wow, really what a shock). I get a "Stuporvisor", and go through my explanation again TWICE, (she was really nice though). She Looks through some notes on my account, "Mr. Lodge our records show that you needed to send in your statement from August 28th with your Paperwork". I respond, "I did send in that particular statement, in fact I'm looking at the Copy of that exact statement that you sent back to me". CSR, " Our records indicate the statement received with your paperwork was from September 28th. Me, "Really, I wonder how that is possible since I sent the paperwork in on September 8th, twenty days before your company even generated it, much less sent it to me." The CSR finally gets it and says, "We will honor the rebate even though the offer is no longer valid, and the 60 Promotional period has ended, you need to resubmit your paperwork, and wait 8-10 weeks. I have noted this on your account in some notes"

    I only hope that this is truely solved, I don't have much confidence. 30 plus minutes on the phone and all the aggravation is almost NOT worth it. No, wonder so many people don't send in rebates.

    John
     
  13. Nov 17, 2006 #93 of 147
    Tweakophyte

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    DirecTV has a lot of combo deals with an HDTV purchase. From a the perspective of a new HDTV buyer, DirecTV is compelling. Don't get me wrong, I perfer Dish and don't plan on switching... but if a better deal is coming in a few weeks, I can wait.
     
  14. Nov 17, 2006 #94 of 147
    TorinoCobra

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    This is my fear. I never did actually receive a copy of my 10/28 statement. Apparently it does not exists. I got a letter from a CEO rep stating that a copy was enclosed. It was actually a set of computer screenshots, similar to what I would see when I went to the details view on the web. I submitted copies of everything I received from Dish with my rebate form. Now the waiting game starts. Sometime after the first of the year I will expect to either hear from Dish or be calling Dish about this rebate issue.

    Gregg
     
  15. Nov 19, 2006 #95 of 147
    Notorious

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    As a follow up. I emailed them at the CEO address and then spoke via phone with the guy there. He gave me my 2nd 622 to replace the 921 at $199 plus the eventual credits. And it was already delivered and installed. Finally it gets done...years of agravation with the 921 is over!! CRS are useless...you need to talk to THE MAN to get things done.
     
  16. Nov 25, 2006 #96 of 147
    Philco

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    Hello,

    I have read through this thread and have not seen anyone else with the same "upgrade" as I was told about last night. I talked to a CSR last night regarding getting this upgrade to the vip622. He told me I didn't qualify for this upgrade and what I did qualify for was to trade in my 942 plus one 811 plus pay the $199.99 fee and then I would be able to get a vip622. After some arguing I asked to escalate this and was told his manager would call me back in 15 minutes. It is the next day and I have not heard back (as expected).

    I got Dish Network as a bundled service with my phone company Sprint/Embarq. Could this be the reason for my not qualifying for the standard upgrade package?

    Thank you for any assistance!
     
  17. Nov 26, 2006 #97 of 147
    Rob Glasser

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    Welcome Philco. This doesn't sound right. The $199 lease price does NOT require turning in any receiver. Returning a 942 should get you a $100.00 credit, and returning an 811 should get you a $25.00 credit, if I'm not mistaken.

    I don't know anything about restrictions with bundled deals so maybe that is changing the terms of the team for you. I'd suggest calling in again and talking to someone else and get more information.
     
  18. Nov 26, 2006 #98 of 147
    harsh

    harsh Beware the Attack Basset

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    You should call Embarq and see if they handle the upgrade.
     
  19. Dec 8, 2006 #99 of 147
    p7m8jg

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    Its December now, any word on the current state of upgrading my Dish regular DVR to an HD DVR? Is it still a $199 upgrade plus extra monthly for HD content?:rolleyes:
     
  20. Dec 8, 2006 #100 of 147
    Stewart Vernon

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    Yes... The offer has been extended through at least the end of next January (1/31/2007). We won't know if there will be any better/different offers until February 1st most likely and they may just extend the existing offer again at that time based on how they handled the most recent deal.
     
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