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Frustrated Directv Customer

Discussion in 'DIRECTV General Discussion' started by gflande1, Nov 16, 2012.

  1. gflande1

    gflande1 Mentor

    33
    0
    Jul 29, 2006
    Signed up using a refer a friend deal several months ago (approx 6 months). I have yet to receive the $10 per month credit, even after several calls. The friend that referred me started receiving credit not long after I signed up. Today, the CSR told me to call the refer a friend line which is just a recording on how to do it, rather then a refer a friend CSR. Feels like a run around.

    It feels like Directv has been a bigger headache than its worth. The LNB has gone out, we lose reception frequently (which was never an issue with Dish), the installer had to come out twice just to get it installed correctly. When they came out the replace the LNB, that tech said the install was all wrong. Even after he corrected, the reception issues still remain persistent. We have a HR-34 at our main tv and a H-21 in our Bedroom. The H-21 frequently goes from watching recorded shows to random channels, typically on the hour. I called and they are unable to resolve as they have never seen this issue. I asked what it would take to upgrade the HR-34 to the genie, which I thought was the same, and I was told it would be $299, which I feel is extreme for what I understand is just a software upgrade. Im just getting frustrated with the issues, and the ever expanding bill (started around $50/month, now Im closing in on $80/month)

    Sorry for the rant. Im just tired of calling with no resolution in sight.

    Glen
     
  2. lparsons21

    lparsons21 Hall Of Fame

    4,293
    204
    Mar 4, 2006
    Herrin, IL
    Maybe it is time to quit calling and go to email? When things are not going right, a phone call can be so frustrating because the guy at the other end has a script to follow. An email has the advantage of giving you a written record of what is transpiring.

    Email the office of the President and lay out your case in that email. You may get a reply that won't address the issue (that isn't uncommon at all), but then just respond to that reply telling them you didn't get any answer.

    When they reply, either via email or phone, then you can figure out whether they will fix the issue or not. If not, then you can use my policy which states that if they don't do business the way I want them to, I quit doing business with them. It is a very simple policy to implement!! :)

    Good luck.
     
  3. smitbret

    smitbret Legend

    133
    3
    Mar 26, 2011
    This makes no sense. The HR34 is a Genie. You shouldn't even have the ability to order a 2nd one if you have one installed already, let alone for $299. Are you certain it's not an HR24? I am confused as well.
     
  4. JeffBowser

    JeffBowser blah blah blah

    2,549
    18
    Dec 21, 2006
    This has been my experience with it. I refuse to refer or recommend DirecTV anymore. I'll tell people I have it, and have had it for over a decade, but if they want to get it, buyer beware.

     
  5. paulman182

    paulman182 Hall Of Fame

    4,839
    3
    Aug 4, 2006
    I know that we should get what we are promised, I understand that, but no way would me losing the expected $10 per month turn me against DirecTV. Too many other positives.
     

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