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FYI – Missing Blockbuster email notifications …

Discussion in 'General DISH™ Discussion' started by AVJohnnie, Jul 5, 2012.

  1. AVJohnnie

    AVJohnnie Icon

    509
    0
    Jul 27, 2004
    After waiting on hold for 45 minutes to speak with BB division CSR I was finally able to find out the reason why I stopped receiving all Blockbuster email notifications (titles shipped, titles returned, etc.) approximately two weeks ago...

    It seems as though the BB division was recently relocated from Texas to Colorado, but in so doing some (as the CSR put it) “technical difficulties” were encountered—email notices being a part of those “said difficulties”.

    Currently there’s no estimate on when this aspect of the service will be restored...
     
  2. strikes2k

    strikes2k AllStar

    54
    0
    Dec 9, 2008
    Thanks. Was wondering why I wasn't receiving those either.
     
  3. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Yes, the corporate offices for Blockbuster is now here in the Denver area. The issue you described is being worked on for a resolution. I didn't get a notification about my returned disc and the recent disc that was mailed to me. Thanks.

     
  4. garys

    garys Hall Of Fame

    3,177
    3
    Nov 4, 2005
    The same week I received notice of returned disc on Monday, next disc wasn't sent out till the following Monday.
     
  5. RV Traveler

    RV Traveler Cool Member

    17
    0
    Nov 29, 2008
    The online part of Blockbuster is a total disaster and heads should roll. If it wasn't for the store exchange, I'd be long gone. Now that I am reminded of their poor service, I am going to be gone. Cancelling tomorrow!:mad:
     
  6. dmspen

    dmspen Hall Of Fame DBSTalk Club

    1,636
    40
    Dec 1, 2006
    Los Gatos,...
    Yep, Blockbuster is not a great feature to attrsct DISH customers. My emails stopped a while ago and it takes a solid week to get a new movie.

    Irony, I live 500 feet from Netflix headquarters.
     
  7. russ9

    russ9 Godfather

    391
    3
    Jan 28, 2004
    It looks like they closed the Portland, Oregon shipping facility. All my discs come from Seattle now.
     

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