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Genie, 0x0740 - Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Aug 13, 2013.

  1. Sep 2, 2013 #121 of 202
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    That won't solve anything.
     
  2. Sep 2, 2013 #122 of 202
    sportman13

    sportman13 Banned User

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    ridernyc did you call DirectTV about the HR34 Genie freezing what did DirectTV tell you about it ?
     
  3. Sep 2, 2013 #123 of 202
    HoTat2

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    Nope, sure won't;

    Perhaps giving STB Engineering such an earful is more applicable, but they don't take calls from customers of course. :mellow:

    But, berating the CSRs or tech. support won't really do much, since its not their fault for these software issues.
     
  4. Sep 2, 2013 #124 of 202
    jcwest

    jcwest Legend

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    HR34-700 running 740

    TVAPPS quit working.
    After pressing right arrow get the following message "No internet detected, please make sure your receiver is connected to the internat and try again. (22)"

    Report feature has been removed from my menu options. Last used report 8-23-13 after 740 was installed.

    Please refresh my memory on how to get report feature back on the HR34.

    Thanks J C
     
  5. Sep 2, 2013 #125 of 202
    jibberyerkibber

    jibberyerkibber Legend

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    With 0x0740 I still have serious issues with the SCOREGUIDE. RBR doesn't help. IF I tune to a sports station, somestimes I get the SCOREGUIDE prompt, sometimes I don't. If I don't, I must change channels and change back, or press GUIDE and SELECT to return to the station I am already watching. Then I get the SCOREGUIDE. However, if, say, during a break between innings I decide to watch a part of the recorded video and the press PREV to go back to the ballgame, the SCOREGUIDE is gone again. Also, most infuratingly, I must stay disconnected from the internet or about half the time I finally do get the SCOREGUIDE, that infernal Rube Goldberg internet version of the SCOREGUIDE appears.
     
  6. Sep 2, 2013 #126 of 202
    sportman13

    sportman13 Banned User

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    Has anyone called DirectTV about the HR34 Genie freezing ?
     
  7. Sep 2, 2013 #127 of 202
    JohnBoy

    JohnBoy New Member

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    I noticed this as well on my Genie HR-44.

    The Score guide works when it wants to.Has to be a bug in the software.
     
  8. Sep 2, 2013 #128 of 202
    scott0702

    scott0702 Member

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    Yes. Setting up network connection again and rebooting to see if that helps


    Sent from my iPhone using DBSTalk mobile app
     
  9. Sep 2, 2013 #129 of 202
    Shmirgin44

    Shmirgin44 New Member

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  10. Sep 2, 2013 #130 of 202
    sportman13

    sportman13 Banned User

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    Everyone reboots HR34 Genie freezing ?
     
  11. Sep 2, 2013 #131 of 202
    adamson

    adamson Godfather

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    Sportman...

    Call Directv tech support and tell them you need a service call. Freezing of a dvr is not anything to be joyous about and I understand your pain. You need to be a little more firm with Directv and tell them you need a service call asap!
     
  12. Sep 2, 2013 #132 of 202
    sportman13

    sportman13 Banned User

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    I called DirectTV about the HR34 Genie freezing DirectTV said will send someone out for 50 dollars which is nuts anyone else have call DirectTV ?
     
  13. Sep 3, 2013 #133 of 202
    HoTat2

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    No way;

    Call them back again and ask for a supervisor this time if the next CSR insist on a $50.00 service fee. The receivers are (usually) leased units and DIRECTV's responsibility to maintain at no charge to you except for maybe S&H on drop shipped replacement boxes sent out to you.

    If the problem is somewhere else in your installation like dish misalignment, cabling, multiswitches, etc. then it is your responsibility once 90 days have past since the installation date and would have to pay for a service call unless you have the Protection Plan or fix it yourself.
     
  14. Sep 3, 2013 #134 of 202
    sportman13

    sportman13 Banned User

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    I told DirectTV their is Nothing the matter with installation like dish misalignment, cabling, multiswitches it got this way after 740 was downloaded when I call back what should I tell DirectTV get a receiver or what any ideas what to tell DirectTV ?
     
  15. Sep 3, 2013 #135 of 202
    HoTat2

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    You simply tell them they are going have to swap it out for another Genie or somehow fix this one (which they won't be able to of course).

    They should then step you through their typical script of useless troubleshooting procedures, then at the end be willing to drop ship you a replacement Genie if you can handle the installation yourself along with return instructions for the current one.

    Now if you can't handle the installation yourself and DIRECTV has to send out a tech. to bring out and install it. They may want to temporarily charge you $49.00 in case the problem turns out to be somewhere else in your installation after all. But must re-credit you once the receiver is found to be the problem. Just have them place it on your satellite bill for now.

    Again ask for a supervisor if necessary, and remain polite but firm throughout.

    You may even get an HR44 out of this as a replacement in the end. :)
     
  16. Sep 3, 2013 #136 of 202
    itzme

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    Today my Movie search icon is missing. Under Search & Browse I see Smart Search, On Demand, TV Shows, and Adult Only.
     
  17. Sep 3, 2013 #137 of 202
    HoTat2

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    Same here, HR34 on 0x0740;

    But refresh my memory as I don't recall, was there ever such an icon originally there?
     
  18. Sep 3, 2013 #138 of 202
    itzme

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    Lol, the marketing team at Directv are probably letting out a collective sigh on your question. Yes, there was a Search Movies. I can't recall the channel number that had the search., 1001? 1100? Something like that.
     
  19. Sep 3, 2013 #139 of 202
    itzme

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    The Movies icon has now returned on my hr44. Hmmm.
     
  20. Sep 3, 2013 #140 of 202
    wingrider01

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    Freezing or a lockup can be caused by a multitude of reasons from bad hardware to being in a poorly ventilated location and causing it to overheat. If they are telling him he is required to pay for the truck roll it is pretty much a bet that he has had it over 90, but then again I thought they dropped that to 30 days
     

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