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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Aug 13, 2013.
That won't solve anything.
ridernyc did you call DirectTV about the HR34 Genie freezing what did DirectTV tell you about it ?
Nope, sure won't;
Perhaps giving STB Engineering such an earful is more applicable, but they don't take calls from customers of course. :mellow:
But, berating the CSRs or tech. support won't really do much, since its not their fault for these software issues.
HR34-700 running 740
TVAPPS quit working.
After pressing right arrow get the following message "No internet detected, please make sure your receiver is connected to the internat and try again. (22)"
Report feature has been removed from my menu options. Last used report 8-23-13 after 740 was installed.
Please refresh my memory on how to get report feature back on the HR34.
Thanks J C
With 0x0740 I still have serious issues with the SCOREGUIDE. RBR doesn't help. IF I tune to a sports station, somestimes I get the SCOREGUIDE prompt, sometimes I don't. If I don't, I must change channels and change back, or press GUIDE and SELECT to return to the station I am already watching. Then I get the SCOREGUIDE. However, if, say, during a break between innings I decide to watch a part of the recorded video and the press PREV to go back to the ballgame, the SCOREGUIDE is gone again. Also, most infuratingly, I must stay disconnected from the internet or about half the time I finally do get the SCOREGUIDE, that infernal Rube Goldberg internet version of the SCOREGUIDE appears.
Has anyone called DirectTV about the HR34 Genie freezing ?
I noticed this as well on my Genie HR-44.
The Score guide works when it wants to.Has to be a bug in the software.
Yes. Setting up network connection again and rebooting to see if that helps
Sent from my iPhone using DBSTalk mobile app
Seems to finally remedy the freezing during 30SKIP/30SLIP!
Everyone reboots HR34 Genie freezing ?
Call Directv tech support and tell them you need a service call. Freezing of a dvr is not anything to be joyous about and I understand your pain. You need to be a little more firm with Directv and tell them you need a service call asap!
I called DirectTV about the HR34 Genie freezing DirectTV said will send someone out for 50 dollars which is nuts anyone else have call DirectTV ?
Call them back again and ask for a supervisor this time if the next CSR insist on a $50.00 service fee. The receivers are (usually) leased units and DIRECTV's responsibility to maintain at no charge to you except for maybe S&H on drop shipped replacement boxes sent out to you.
If the problem is somewhere else in your installation like dish misalignment, cabling, multiswitches, etc. then it is your responsibility once 90 days have past since the installation date and would have to pay for a service call unless you have the Protection Plan or fix it yourself.
I told DirectTV their is Nothing the matter with installation like dish misalignment, cabling, multiswitches it got this way after 740 was downloaded when I call back what should I tell DirectTV get a receiver or what any ideas what to tell DirectTV ?
You simply tell them they are going have to swap it out for another Genie or somehow fix this one (which they won't be able to of course).
They should then step you through their typical script of useless troubleshooting procedures, then at the end be willing to drop ship you a replacement Genie if you can handle the installation yourself along with return instructions for the current one.
Now if you can't handle the installation yourself and DIRECTV has to send out a tech. to bring out and install it. They may want to temporarily charge you $49.00 in case the problem turns out to be somewhere else in your installation after all. But must re-credit you once the receiver is found to be the problem. Just have them place it on your satellite bill for now.
Again ask for a supervisor if necessary, and remain polite but firm throughout.
You may even get an HR44 out of this as a replacement in the end.
Today my Movie search icon is missing. Under Search & Browse I see Smart Search, On Demand, TV Shows, and Adult Only.
Same here, HR34 on 0x0740;
But refresh my memory as I don't recall, was there ever such an icon originally there?
Lol, the marketing team at Directv are probably letting out a collective sigh on your question. Yes, there was a Search Movies. I can't recall the channel number that had the search., 1001? 1100? Something like that.
The Movies icon has now returned on my hr44. Hmmm.
Freezing or a lockup can be caused by a multitude of reasons from bad hardware to being in a poorly ventilated location and causing it to overheat. If they are telling him he is required to pay for the truck roll it is pretty much a bet that he has had it over 90, but then again I thought they dropped that to 30 days