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Genie, 0x0740 - Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Aug 13, 2013.

  1. Sep 3, 2013 #141 of 202
    sportman13

    sportman13 Banned User

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    I told DirectTV the first time I called DirectTV step me through their typical script of useless troubleshooting procedures their is Nothing the matter with installation like dish misalignment, cabling, multiswitches when I call back this time what should I tell DirectTV get a receiver or what any ideas what to tell DirectTV ?
     
  2. Sep 3, 2013 #142 of 202
    HoTat2

    HoTat2 Hall Of Fame

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    First, did you call back and try another CSR and then ask for a supervisor if necessary?

    Remind DIRECTV they are responsible for maintaining the receivers and you can't watch any programming in the current situation since the latest FW change.

    Report back the results ...
     
  3. Sep 3, 2013 #143 of 202
    sportman13

    sportman13 Banned User

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    I told DirectTV the first time I called DirectTV step me through their typical script of useless troubleshooting procedures their is Nothing the matter with installation I had a like dish misalignment, cabling, multiswitches I had a supervisor out to exachange my first DVRHD34 this is my second one I did not call back yet this time what should I tell DirectTV get a receiver or is it the software only what do I tell DirectTV ?
     
  4. Sep 3, 2013 #144 of 202
    HoTat2

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    Well you're going to have to call back and ask for a third one I'm afraid. Because its still not working.

    And personally I would see (not through the first level CSRs) if DIRECTV could set me up with an HR44 this time if they're available in your area.
     
  5. Sep 3, 2013 #145 of 202
    sportman13

    sportman13 Banned User

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    I did not call back yet to DirectTV is it the receiver or is it the software only I see from reading on forums it is only the software ?
     
  6. Sep 3, 2013 #146 of 202
    HoTat2

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    Well if you weren't having these freezing issues on the prior 0x06DB, and are having them now after the upgrade to 0x0740. I think its rather obvious the culprit is the new software (or more accurately "firmware").

    Assuming you have made no hardware changes to your system since the upgrade of course.
     
  7. Sep 3, 2013 #147 of 202
    sportman13

    sportman13 Banned User

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    I did not have freezing issues on the prior 0x06DB, and I am having them now after the upgrade to 0x0740. I (or more accurately "firmware"). getting a new reciever would not matter do I wait for new software and "firmware"). ?

    I made no hardware changes to my system since the upgrade
     
  8. Sep 3, 2013 #148 of 202
    HoTat2

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    It could be months before the next upgrade;

    I wouldn't pay DIRECTV monthly service with a constantly freezing box like that.

    I have an HR34 on 0x0740 for about a week and a half now and its not locking or freezing here.

    Call DIRECTV back once again and demand (in a polite but firm tone) another HR34 or get you an HR44.

    And if this all fails, then take it to the perennial 911 for DIRECTV customer complaints. The Office of the President (Ellen Filipiak's group)

    http://www.directv.com/DTVAPP/global/contentPageIFnorail.jsp?assetId=P4960016
     
  9. Sep 4, 2013 #149 of 202
    kram

    kram Godfather

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    Lots of freeze and pixelation issues. Just going to ignore, hoping that the next update will fix the problems introduced with this one.


    Sent from my iPhone using DBSTalk mobile app
     
  10. Sep 4, 2013 #150 of 202
    HoTat2

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    I see Stuart just opened up a special thread for this issue;

    May want to follow the instructions for sending a diagnostic report to DIRECTV engineers and post a description of the HR34's freezing and pixelation problems there.

    http://www.dbstalk.com/topic/207533-freezingpixelation-issues-on-your-genie-heres-how-you-can-help/
     
  11. Sep 4, 2013 #151 of 202
    Strog

    Strog Mentor

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    I called today as well and they wanted to start with checking all my connections\cabling.. waste of time. I hope they roll back to previous version or come up with an upgrade soon. Since my receiver got upgraded to 740 I had to reset my H34 using the red button every 2-3 days. I get no picture on H34 and 3 of my C31 display grey screen. Had some picture pixelization as well but it's something I can live with for a while.
     
  12. Sep 4, 2013 #152 of 202
    sportman13

    sportman13 Banned User

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    Strog
    I called as well and they wanted to start with checking all my connections\cabling.. waste of time.
    I did not have freezing issues on the prior 0x06DB, and I am having them now after the upgrade to 0x0740. I (or more accurately "firmware"). Are you getting a new reciever would it matter do I wait for new software and "firmware"). or get a new reciever ?
     
  13. Sep 5, 2013 #153 of 202
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    I'm not experiencing any of the issues others are having since my HR34-700 received 0x0740. All functions are working normally. I've noticed a improvement with the Active Channel. It now loads quickly and responds to remote commands much faster.
     
  14. Sep 5, 2013 #154 of 202
    JohnBoy

    JohnBoy New Member

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    Speaking of the active channel,mine loads up fast on my HR-44 but I get no information.

    I get blank grids and squares with the little video playing on the bottom.

    It shows me no information in regards to weather,horoscope or lottery.Just blanks.
     
  15. Sep 5, 2013 #155 of 202
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Well, since the new remotes don't have a button for that, I've concluded that Active will be history one day.
     
  16. Sep 5, 2013 #156 of 202
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Try rebooting.
     
  17. Sep 5, 2013 #157 of 202
    HoTat2

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    Yeah same here with my HR34-700. generally at least;

    I mean the new HD apps are not really working and the PG loads and scrolls a little slower now since 0x0740. And of course I'm still pissed about DIRECTV's inexplicable decision to remove active OTA from the AM21 + Genie combo, but that is by design not a bug.

    I'm still trying to wrap my mind around the root causes of these firmware updates that seem to cause issues like this on some receivers, and not on others of the same model. I understand why this happens on computers with their myriad of user custom settings and configurations. Definitely like diving into a tossed salad when downloading and installing SW updates on those platforms.

    But that shouldn't really apply in this area of receiver firmware updates where every receiver configuration setting of any real significance should be the same under the control of DIRECTV at the time of the FW update. :scratchin
     
  18. Sep 5, 2013 #158 of 202
    jacinkcmo

    jacinkcmo Cool Member

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    +1 Exactly!
     
  19. Sep 5, 2013 #159 of 202
    JohnBoy

    JohnBoy New Member

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    Earlier when I checked the active channel it would not load,now I just checked it and it loads and shows everything on the HR44 but not on the mini clients.

    This is without a reboot to the Genie.

    EDIT: I just looked up my C41-100 info page and I see a different software number.

    I see 0x724 and just recently it was a 0x6af (or close).

    So it could be something with the new software update on the mini's not being able to load up the active channel.

    Latest Edit...Active channel finally is working and populating.
     
  20. Sep 5, 2013 #160 of 202
    LiQiCE

    LiQiCE Mentor

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    There are still lots of variables - maybe not as many as on a full PC, but one example that occurred on past few HR2x releases was folks using particular keyword searches were having extreme slowdowns ("freezing" or hanging for 60+ seconds where Live TV continued but the DVR did not respond to any remote commands) to the point where the HR2x was unusable - After doing everything imaginable from restoring my HR24 to factory defaults, wiping the drive, etc etc - I finally figured out it was my Keyword Autorecord (an "AALL" search).

    There are probably many other variables that go into it too (HR34 versus HR44, different manufacturer models, slightly different hardware revisions within the same model, sat signal strength, quality of the electric signal, To Do List, etc) - combine this with firmware and it is difficult to predict the results even with a reasonable amount of testing (which DTV does - see CE). This is one reason that firmware updates are not nationally rolled out all at once and it happens slowly.

    I tend to agree with you that we think of these boxes more like appliances than computers and they should just work - but as more and more capabilities are thrown into them it becomes more complicated and harder to predict and test every situation.

    It could be worse - DTV could be way more cautious about pushing out updates but it would mean features would roll out a lot slower.
     

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