I've had problems with the Genie when changing the channels using the up and down buttons. Every now and then it locks up on me. Most of the time when I watching Sunday ticket/using picture in picture. That has happened quite often. It also happened when I was watching ESPN and I pushed the scoreguide and it wouldn't change. The tech support woman told me to try using the up and down buttons on the receiver and sometimes it works and sometimes it doesn't. She also said they haven't had any cases with this problem. I've had to reset the receiver a lot and I've only had the Genie since September. Extremely frustrating. There has to be a better way.