I had the genie go working before, was able to download my recordings, now when I try, it tells me it can't access my dvr playlist, which it shows everything. When i try to watch, it tells me that my HD DVR is currently busy and cannot support live streaming however i'm not even watching any programming. I've tried everything to get it back up and working. All the blue lights are on it perfectly. My whole home genie shows connected to the internet, its sharing my playlist and external device is set to allow. Any ideas?