1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

GenieGo App for Windows Repeatedly Crashing

Discussion in 'DIRECTV Connected Home' started by Bohica, Jan 4, 2014.

  1. Bohica

    Bohica Cool Member

    34
    0
    Jan 5, 2008
    My GenieGo app worked great on my PC for about a month, now I am getting a consistent crash with this log:

    Faulting application name: DIRECTVGenieGO.exe, version: 2.0.0.44, time stamp: 0x5285522b
    Faulting module name: QewEngine.dll, version: 2.0.0.39, time stamp: 0x5284fd2d
    Exception code: 0xc0000005
    Fault offset: 0x00372812
    Faulting process id: 0x23a8
    Faulting application start time: 0x01cf090b74389a1a
    Faulting application path: C:\Program Files (x86)\GenieGO\DIRECTVGenieGO.exe
    Faulting module path: C:\Program Files (x86)\GenieGO\QewEngine.dll
    Report Id: 01e7dbb5-7508-11e3-9210-5404a6406b31

    Any suggestions?

    Thanks
     
  2. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    First thing to try is uninstalling and reinstalling the application.
     
  3. hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

    32,456
    258
    Jul 28, 2004
    Agree. Using the same client version...successfully transcoded more than 45 hours of content the past week to a WIN8.1 tablet.
     

Share This Page