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GenieGo Error 8-54-0

Discussion in 'DIRECTV Connected Home' started by woj027, Sep 2, 2013.

  1. Sep 2, 2013 #1 of 57
    woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    Hey all, I've had my HR 44 for about a week now, I also have and HR20 and HR23 connected as well (once I watch all the shows on those two I'll add my Genie Clients)

    So I had the GenieGo working, downloaded a show or two, then moved em to my iPad and macbook air.

    Now when I start up GenieGo on my iPad, Mac Book Air, and iPhone I get an error 8-54-0 saying that it cannot access my HD-DVR's and that I need to check my settings, well, they are all on Yes or Allow as it requests.

    Any suggestions
     
  2. Sep 2, 2013 #2 of 57
    NR4P

    NR4P Dad

    6,264
    253
    Jan 15, 2007
    Sunny Florida
    On the GenieGO box, are all 3 LEDs blue?
     
  3. Sep 2, 2013 #3 of 57
    woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    Of Course Not.

    Status is orange/red
    Network is blue
    Activity has no color
     
  4. Sep 2, 2013 #4 of 57
    The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Try performing a 3 second reset and if that doesn't work perform a 30 second reset. Inside the front cover should be a little red button. Press and hold for 3 seconds and then let it reboot. If after a few minutes, the status button is not blue, try the 30 second reset by pressing and holding the button for 30 seconds.

    - Merg
     
  5. Sep 2, 2013 #5 of 57
    NR4P

    NR4P Dad

    6,264
    253
    Jan 15, 2007
    Sunny Florida
    Status when not Blue usually means there's no internet connection to the GenieGO box.

    First thing to try is a 30 sec reset. Find the red button inside the little front window and press it for 30 secs, then release. About 2 mins later you should have all blues. Don't worry it won't erase any content.

    If not blue, you need to find out why the GenieGO isn't connecting to the internet.
    Did you change something since it originally worked?
     
    1 person likes this.
  6. Sep 2, 2013 #6 of 57
    woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    Ok went with the 30 second reboot to start.

    Same color of lights.

    No wiring changes since it worked a few days ago.

    I have to find the other thread I was having setup questions to find the trace function.
    But, wiring is currently Modem to Airport Express, one port from AE goes directly to GenieGo.

    Out of Home setup says all good. - I am on the home network.

    When I look at iphone app, help network assistant, all 6 connectivity tests pass.
     
  7. Sep 2, 2013 #7 of 57
    woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    I ran the traceroute on my mac and since the geniego now goes through one router it doesn't show anything on step 2.
     
  8. Sep 2, 2013 #8 of 57
    woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    i have no idea why the GenieGo is not connecting to the internet. All of the other devices connected beyond it seem to work
     
  9. Sep 2, 2013 #9 of 57
    NR4P

    NR4P Dad

    6,264
    253
    Jan 15, 2007
    Sunny Florida
    How are your DVR's connected to the AE?

    If you press the right arrow on your DVR's remotes, do you get TV apps to show up on screen?
     
  10. woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    No Internet detected. Hmmmm. Argh.


    Sent from my iPhone using DBSTalk mobile app
     
  11. woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    Ok my DECA is connected to a linksys router that is connected to AirPort Extreme. DECA shows all green ImageUploadedByDBSTalk1378170703.298420.jpg

    Front to back.
    Airport express.
    Linksys router ( wi-fi disabled).
    Comcast modem.
    DECA.




    Sent from my iPhone using DBSTalk mobile app
     
  12. woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    I think whole home is working too. I thought we were watching shows that were recorded other DVR's earlier


    Sent from my iPhone using DBSTalk mobile app
     
  13. woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    Can't see shows on hr 20 that I had to reactivate to system on Friday because when I installed the geniego it took the hr20 off my account.

    That is only change recently

    HR23 still works


    Sent from my iPhone using DBSTalk mobile app
     
  14. NR4P

    NR4P Dad

    6,264
    253
    Jan 15, 2007
    Sunny Florida
    I'm seeing a bunch of boxes in the picture.
    I think I see a modem, AE, and a router.

    GenieGO and the DVR's must be connected to the same router. GenieGO can't be on a different router than the DVRs.
    So if you have a modem and a router following it, the GenieGO and the DECA must be connected to the very same router.

    And your wireless devices should be connected to the same router for GenieGO access.
     
  15. woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    Ok. I will. Move some cables


    Sent from my iPhone using DBSTalk mobile app
     
  16. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Can you check the IP addresses of your receivers? Did you input the IP addresses when you set things up or did you let the receivers get their own IP address?


    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  17. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    I'm seeing a bunch of boxes in the picture.
    I think I see a modem, AE, and a router.

    GenieGO and the DVR's must be connected to the same router. GenieGO can't be on a different router than the DVRs.
    So if you have a modem and a router following it, the GenieGO and the DECA must be connected to the very same router.

    And your wireless devices should be connected to the same router.


    If the AE and the Linksys are connected then the GenieGo and receivers can be connected to either one.


    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  18. NR4P

    NR4P Dad

    6,264
    253
    Jan 15, 2007
    Sunny Florida
    After you move cables, you need to reboot everything to get new IP addresses.

    I'm not sure why you have a router and an AE.
    I'd have one or the other, not both

    If you need more wired ports than the router or AE, get a 4 port or 8 port switch.
    Do not daily chain routers.
     
  19. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    As long as only one has its DHCP server active, using the second as a switch is fine. Of course, if both are handing out IP addresses, that could be a problem.


    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  20. NR4P

    NR4P Dad

    6,264
    253
    Jan 15, 2007
    Sunny Florida
    Yup, I sure do agree with that. Getting into settings and turning off DHCP is a hassle for many.
    I just find is easier to have one router and a switch after and life is easy.
    Switches don't get the credit they deserve for their simplicity. :)
     

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