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GenieGo Error AR/3004 - Accound validation

Discussion in 'DIRECTV Connected Home' started by woj027, Mar 3, 2014.

  1. woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    I got this message on my GenieGo device (iPad). I haven't called DirecTV yet. Any ideas?

    yes I'm at home,
    yes I'm connected to the internet.

    yes other device works. ( iphone)
     

    Attached Files:

  2. dennisj00

    dennisj00 Hall Of Fame

    9,673
    189
    Sep 27, 2007
    Lake Norman, NC
    I'd un-install and re-install using the same device name. Wave the voo-doo stick and have a chicken handy. . .
     
  3. woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    and the old remove and reinstall works!!

    i wonder why I didn't think of that.
     
  4. trh

    trh This Space for Sale

    5,252
    217
    Nov 2, 2007
    NE FL
    Have you changed your password at DirecTV.com since you installed the app?
     
  5. woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    Nope. Not sure what it was. iPhone worked fine iPad had issues. Reinstall fixed it.


    Sent from my iPhone using DBSTalk
     
  6. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,353
    904
    Jan 10, 2008
    NY
    was the app updated?
     
  7. woj027

    woj027 Icon

    911
    8
    Sep 3, 2007
    Portland, OR
    I don't know. I update my iPad apps regularly and there was no indication that it needed to be updated. All I did is remove the app from the iPad then searched for and installed the app. logged in and back in business.
     
  8. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,353
    904
    Jan 10, 2008
    NY
    The reason I ask is because most of the time DirecTV updates their apps, they tend to "break" once we update them on our devices. The best method to install an update once an update is available is to delete and reinstall the app
     

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