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GenieGo for iOS v2.2.x - Issues/Discussion

Discussion in 'DIRECTV Connected Home' started by The Merg, Jun 29, 2013.

  1. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    You don't have to do that.
     
  2. stoutman

    stoutman Godfather

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    Feb 8, 2003
    I am spoiled and have all the toys. Slingbox for TWC and one for Directv plus Genie. Also, Apple TV and Roku for fun.

    I live by the adage that the person who dies with the most toys....
     
  3. dennisj00

    dennisj00 Hall Of Fame

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    Lake Norman, NC
    is dead.
     
    1 person likes this.
  4. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    iOS v2.2.117

    Issue: Streaming Hiccups
    Tried to stream an episode of Under the Dome while on my home network. The video would pause every 5 seconds or so for a few seconds. Made it unwatchable.

    Issue: Downloading Slowness
    As I then remembered that I had that series transcoded, I went ahead and tried to download 2 episodes of Under the Dome and 1 episode of Covert Affairs. It started to download an episode of Under the Dome. It spent 4 minutes calculating the time remaining and then popped up that it was going to take 48 minutes. The time started to fluctuate and actually increased to 51 minutes. I've included a screen shot of the download screen.

    ImageUploadedByDBSTalk1374975758.984462.jpg



    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  5. The Merg

    The Merg 1*

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    Northern VA
    Apparently the GenieGo is very sensitive with regard to the Wifi signal. I was trying to perform the download while sitting on my deck, where I get 2 out of 3 bars on my iPad. I was having no issues with anything else I was doing via wifi, including watching a video on Facebook. As soon as I went inside and got 3 bars on my iPad, the time for downloading dropped significantly, although it did not download an episode in 5 minutes (more like 10-15).

    - Merg
     
  6. dennisj00

    dennisj00 Hall Of Fame

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    Lake Norman, NC
    I added a switch/Access Point in front of GenieGo this morning for some additional connectivity in the basement and later found that both IOS and PC clients report that OOH is not configured although my router shows 8082-8085 forwarded to the IP of GG. There have been no changes in the router since OOH was working and those changes were made by the clients.

    I deleted them and tried the setup with both IOS and PC current clients. The IOS check comes back too quickly to test anything when the PC test takes a minute or so and both fail.

    The setup on the PC client says it fails but 8084/85 are back in the router. IOS puts 8082/83 back in but still reports fail.

    The PC client asks for router type and credentials, the IOS goes without asking anything.

    And the directv.com/geniego/router page doesn't list DD-WRT when both clients do.

    Edit: A router reboot fixed it. . . never had to do that before.
     
  7. The Merg

    The Merg 1*

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    Northern VA
    Still finding that downloading is taking a lot longer than I think it should. Sitting downstairs near my router, I am finding that it is downloading at a rate of 1.6 MB/sec, however, if I go upstairs, that will drop to about half of that and it takes about 10-15 minutes to download a 1 hour episode. My wireless signal is not dropping that much when I go upstairs, so I'm not sure what is causing the huge drop-off in transfer rate.

    - Merg
     
  8. dennisj00

    dennisj00 Hall Of Fame

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    Lake Norman, NC
    Any wireless phones that aren't DECT? Run insider and see if there are competing local wireless.
     
  9. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Any wireless phones that aren't DECT? Run insider and see if there are competing local wireless.


    I'll have to look into it some more. I started downloading 8 episodes of Ripper Street last night. The first episode downloaded in 20+ minutes. When I got up in the morning (about 8 hrs later) I found that it had just completed downloading the second episode. I went downstairs with my iPad and the remaining 6 downloaded about a 1/2 hour.


    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  10. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Dec 2, 2010
    Winters,...
    Something (besides yourself!) must have gone to sleep! ?
     
  11. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Issue: Low Space Warning Inaccurate / Completed Downloads Missing
    I'm not sure how the app determines if you have enough free space, but it is not accurate. I was in the process of downloading about 20 episodes, to include 6 episodes of Copper. I then decided to add in 8 episodes of Ripper Street. When I selected the first episode of Ripper Street, I got a pop-up that stated I did not have enough free space. I removed some music and tried again and the 8 episodes were added to my Download Queue. This morning, I checked my queue and after moving downstairs near my router, it showed that it was downloading and I even got the little banners that my shows had downloaded. However, when I got to where I was traveling and I pulled up my GenieGo client playlist, I had only 5 episodes of Copper and none of Ripper Street. In checking my free space, I found I only have 1.5 GB of space left. So, even though it said it was downloading and was successful, it really wasn't.

    Now, I could get by without Ripper Street, however, with Copper the one episode I am missing is, of course, the first one!


    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  12. spidey

    spidey Hall Of Fame

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    Aug 31, 2006
    ISSUE: geniego app on laptop, iPhone and iPad can not see the HR24 in my network. They can all see and playback recordings on the HR21 and the HR44 just fine. The HR24 is available in playlist on the Directv for iPad application.

    Reset of the geniego will bring the HR24 playlist visible for about 3 minutes. Attempts to play anything during this time just stay at initial screen.
     
  13. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Just wanted to point out that the GenieGo app worked flawlessly on my iPad this past week. I used it completely off-line and along with the app loading quickly, playback of all shows was flawless. The only issue is that using the TimeBar to FF is almost impossible. It skips forward or backwards in incremements of 1 minute and 3 seconds and trying to sometimes pick the start point can be a little difficult. I found myself having to use the TimeBar to skip ahead or backwards again after I took my finger off of it since I guess I fat-fingered it and it jumped to the next minute.

    Feature Request: TrickPlay Functions / Progressive TimeBar
    I would again like to ask for true TrickPlay functionality be added to the TrickPlay functions. This would include the ability to Skip Ahead 30 seconds and Skip Back 6 seconds. Also, it would be nice to be able to use the TImeBar to perform a progressive FF or RW, where if you drag left/right near the TimeBar it would skip time at a high rate of speed, whereas, if you moved your finger lower on the screen and then left/right, the speed of the FF/RW would be slower. I believe the built-in iOS video player has this ability.

    - Merg
     
  14. spidey

    spidey Hall Of Fame

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    Attempted to access geniego from multiple wifi hot spots never loaded playlist after many minutes of loading content message, performed same task on 4G and playlist loaded fast So it appears OOH access is correctly configured however dont understand why wifi hotspot could never get access
     
  15. tbolt

    tbolt Legend

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    Aug 22, 2009
    It depends on which wifi hotspot you are trying to use.

    Here is my experience testing OOH:

    When I first tried OOH from a local McDonalds, the video wouldn't start playing even after waiting several minutes
    probably too slow of a connection speed.

    Next day, I went to a Starbucks, it worked very well - as if I was streaming from inside my home network.
     
  16. spidey

    spidey Hall Of Fame

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    Interesting thing happened today.i reset the geniego about an hour later access it from iPad and the hr24 playlist was visible. I started playing something just fine so ended it. Came back later and playlist is gone.
     
  17. dennisj00

    dennisj00 Hall Of Fame

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    In addition to speedtests, you can use telnet to see if you're getting through back to your home network. . .

    Before you leave home, check your external IP by www.whatismyip.com and write that down . . . or if you have a dynamic dns setting you can use that.

    Away from home, use telnet in DOS or something like iTelnet on the iPad and

    in DOS:

    telnet <external IP> 8082 (or 8083) and you should get a 'connected' -- it will eventually time out. If you get connected on both ports and the speed is sufficient, GG OOH should work.
     
  18. spidey

    spidey Hall Of Fame

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    well from OOH I can refresh playlist just fine on 4G network so I know some port is open to query that. Just seems that on wifi it never shows the playlist. I have now tried at about 4 different wifi locations at various restaurants etc that provide wifi access.
     
  19. tbolt

    tbolt Legend

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    Aug 22, 2009
    Spidey,

    No error messages to report?

    Important: Have you tried exiting the app completely (using red - Minus sign) and then restarting it from scratch? -This worked for me.
    -do this once you are OOH at restaurant.

    Try the app using the above method, if that doesn't work try the method a second or third time from the same location.
    The second time was the charm for me on the initial OOH access.

    Have you checked these..

    Access your DVR playlist
    To access your HD DVR playlist from your computer or mobile application, you must enable
    Whole-Home playlist sharing and external device access on your HD DVR.
    • Share your playlist:
    - Go to Menu > Parental, Fav’s & Setup > System Setup > Whole-Home > Share Playlist.
    - Set Share Playlist to “Yes.”
    • Allow access from an external device:
    .- Go to Menu > Parental, Fav’s & Setup > System Setup > Whole-Home > External Device.
    - Change External Access from “Block” to “Allow.”
    - Change Recordings from “Block” to “Allow.”

    Resetting the GenieGO™
    On the front panel behind the cap is a red reset button. This button has two types of resets
    that are initiated by pressing and holding the button.
    • Press for 3 seconds: restart the GenieGO (cycles power off and on)
    • Press for 30 seconds and release: remove user-configurable options (all user settings set back
    to default and content is kept)

    - I recall there is also a 2-minute reset but that resets everything back to factory defaults and
    you will lose ALL of your content

    Got a Starbucks nearby? That connection worked very well here for me.
     
  20. spidey

    spidey Hall Of Fame

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    Just tested to make sure ports are open using open port test tool on internet. I dont see a red minus sign on the iPhone app. Interesting thing is even if I run port config on my iPad if I do a test out of home access I get test failed.
     

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