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GenieGo for PC (Win 8.1): Store files on removable media?

Discussion in 'DIRECTV Connected Home' started by spedinfargo, Nov 26, 2013.

  1. spedinfargo

    spedinfargo Cool Member

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    Oct 5, 2005
    I'm running GenieGO for PC on a Dell Venue Pro 8 and the experience is very good (not as touch friendly as I would like, but maybe we'll get a true Win8 "modern" app one of these days).

    Since the DVP8 is only a 32-gig model I have an extra 32-gig microSD card for additional storage. However, when I try to set the GenieGO folder it doesn't seem to like it. I'm not sure if it's because it's removable media or because it might not meet some performance standards.

    Anyone know of any tricks to force GenieGO PC to be able to use a microSD card for storage?
     
  2. hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

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    The PC client does support a "path" for content in the setup/configuration.

    It should work on removable media without any impact to operation - the Android client works in the same way, and it works just fine on that platform.

    I'll be testing it on a notebook.laptop combination WIN8 unit soon myself.
     
  3. spedinfargo

    spedinfargo Cool Member

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    Oct 5, 2005
    Yeah, in the settings there is a "where would you like to save your videos" option. When I click on "browse" my D:\ drive isn't even available. If I type in "d:\geniego" (a folder that exists) I get an error:

    "The folder save location you have selected is not supported. Please select another drive and try again."

    I'll play around with it some more - I have GenieGo on my laptop as well so I'll try an SD card on that system. It could be something to do with the file system (NTFS, FAT32) that the card is formatted with as well...
     
  4. spedinfargo

    spedinfargo Cool Member

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    Oct 5, 2005
    Tried it with a couple other SD cards and a USB flash drive on another computer and none of them work. Interestingly an external USB hard drive works...
     
  5. hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

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    Have you tried "pointing it" to the SD card by typing in the location? That worked on Android.
     
  6. spedinfargo

    spedinfargo Cool Member

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    Oct 5, 2005
    yep - tried manually typing in "d:\geniego" in to the location. As soon as I hit apply I get the error mentioned...
     
  7. hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

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    Jul 28, 2004
    I'll have to play with it in a few days on a new WIN8.1 device here...
     
  8. Steve

    Steve DIRECTV A-Team

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    Have you tried first creating the D: drive "save" folder in Windows, and then pointing the GenieGo client to it? Asking because I know the GenieGo client here will not create a new folder, if one does not already exist.
     
  9. harsh

    harsh Beware the Attack Basset

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    Salem, OR
    See post #3, third sentence.
     
  10. Steve

    Steve DIRECTV A-Team

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    Missed that.
     
  11. nuspieds

    nuspieds Legend

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    Aug 9, 2008
    The app doesn't allow you to store to an SD card.

    I have a Surface Pro and I discovered that issue the moment I also tried to use my SD card as the storage location. This is really a Windows issue because it should present the SD card like any other removable drive. We shouldn't have this issue.
     
  12. Ely

    Ely Cool Member

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    Sep 1, 2007
    That's a real bummer guys, I also have the Dell Venue 8 Pro and expecting to receive my GenieGo today, has anyone found a work around for this issue yet?
     
  13. dennisj00

    dennisj00 Hall Of Fame

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    Sep 27, 2007
    Lake Norman, NC
    Asus T100 Win 8.1 Tablet with 64 GB card as Drive D:. GG PC Client doesn't see it.

    Edit: Trying something different, I installed the program on Drive D:.

    The settings for file storage still only shows C: drive.
     
  14. Brent04

    Brent04 Legend

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    Nov 22, 2004
    Here is a way to be able to have the GenieGo client save the videos to a SD Card. If you do this you may want to make sure that you keep the same SD card in the tablet and don't swap it since you will be make some disk management changes to the system. I have this working on a Dell Venue 8 Pro with a 64GB SD Card.

    1) Insert the SD card and create a folder on it such as "GenieGo"
    2) Create an empty folder on the system drive (usually C:) of the tablet/PC and name it something like SDCard (be sure to leave this folder empty)
    3) Open up the "Computer Management" control panel
    4) Select the "Disk Management" sub item
    5) Right click on the SD card drive letter in the list of drive volumes in disk management
    6) Select "Change Drive Letter and Paths..." from the pop up menu
    7) Click on the Add button
    8) Make sure that "Mount in the following empty NTFS folder:" is selected and then click on the "Browse" button
    9) Expand the C: drive tree
    10) Select the folder you created in step 2. For example select the SDCard folder on the c:\ drive and click the OK button
    11) Click on the OK button of the "Add Drive Letter or Path" window
    12) You should now have two items listed in the list. The original drive letter that was listed for the SD card such as D: and the folder you just selected such as "OS (C:) \SDCard"
    13) Click on the OK button
    14) Close the Computer Management window
    15) Open the GenieGo client program
    16) Open the settings option of the GenieGo program
    17) Click on the Browse button for the "Where would you like to save your videos?" in the "Manage PC settings"
    18) Select the SDCard folder on the C: drive and then the GenieGo folder that was created on the SDCard
    19) Click on the Select button
    20) You should now have something like "C:\SDCard\GenieGo" listed for where the videos will be saved
    21) Click on the Apply button then the OK button
    22) The videos will now be saved to the SD Card
     
  15. Steve

    Steve DIRECTV A-Team

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    I don't have a win 8.1 tablet, but I just successfully simulated what you did above on my Win 7 desktop. Anything virtually stored in the new folder on my C: drive is actually physically stored on the drive I selected in step 1. Kudos for a creative work-around! :up:
     
  16. mrc3

    mrc3 New Member

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    Jun 9, 2014
    resurecting this older topic. I am looking for assistance in getting geniego installed on my Windows 8.1 Samsung Book Ativ 9. During the registration it complains that it "doesn't meet the requirements" In the diagnostic window it says it failed at step 6.

    Directv support claims that WIndows 8.1 is not supported (in spite of the directv person who took my order claiming that it did work on WIndows 8.1).

    It appears that some of you have gotten past this roadblock. Any suggesions on how I can do the same?

    The software does work on my windows 7 platform.

    Thanks in advance,
    Mike
     
  17. prushing

    prushing DIRECTV A-Team

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    Feb 14, 2007
    I'm running it fine on my 8.1 pc. I just downloaded it and installed it with no issues. I have it pointed to my 2nd hard drive.

    Now my android phone app is dead as Google changed the sd card permissions in 4.4.2 kitkat so there is no way I have enough space to download to the internal storage.

    Sent from my SCH-I545 using Tapatalk
     

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