1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

GenieGo on my Tablet is a NoGo...

Discussion in 'DIRECTV Connected Home' started by PK6301, Oct 6, 2013.

  1. Oct 6, 2013 #1 of 14
    PK6301

    PK6301 Legend

    315
    3
    May 16, 2012
    Erie, PA
    I purchased my GenieGo six months ago and it worked like a champ.. The app downloaded to my Galaxy Tab 2, and worked great. I had tablet memory/storage issues and had to uninstall.
    This week I rehooked up the GenieGo, and tried to reinstall the app, There is where it all stops.
    About a month ago my tablet updated the OS ver from 4.1 to 4.2.2.. I tried to download the GenieGo build dated 16 Sept and they dislike each other.
    The Republican OS and the Democratic App have caused a Shutdown..:lol:
    It works once, but when I try the app a few hours later, I get a blank screen.
    It gives the option to send an error report which I have done, but last night I did call Tech Support and got an incident number.
    I do not know if anything will come of it, but at least I tried to elevate it up the chain.
    Sent from my GT-P3113 using DBSTalk mobile app
     
  2. Oct 6, 2013 #2 of 14
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,354
    905
    Jan 10, 2008
    NY
    Do you have any other clients? Are they working OK? or is the tablet the only one?
     
  3. Oct 6, 2013 #3 of 14
    PK6301

    PK6301 Legend

    315
    3
    May 16, 2012
    Erie, PA
    Only things on system :
    HR44
    HR24
    Living Room Blu Ray
    Sons Blu Ray
    My Tablet (Galaxy Tab 2 )
    And GenieGo

    Sent from my GT-P3113 using DBSTalk mobile app
     
  4. Oct 6, 2013 #4 of 14
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,354
    905
    Jan 10, 2008
    NY
    No, I meant clients for the GenieGo. Sorry
     
  5. Oct 8, 2013 #5 of 14
    PK6301

    PK6301 Legend

    315
    3
    May 16, 2012
    Erie, PA
    Update: I had called Tech Support at Direct, the GenieGo and Android 4.2.2 are NOT Compatible at the moment, a fix is coming soon (but we have seen their soon before, it could be months )

    Sent from my GT-P3113 using DBSTalk mobile app
     
  6. Oct 9, 2013 #6 of 14
    thebigeazy

    thebigeazy Cool Member

    48
    0
    May 12, 2006
    South Louisiana
    Here is the quote from the "Google Play" description for GenieGo:

    REQUIREMENTS
    - Compatible with most Android devices running OS v2.3.4 to 4.1. OS 4.2 support coming soon. Droid Bionic requires OS v4.0 or later. For a list of compatible devices, please visit www.directv.com/geniego.
    (Note: Download & streaming requires the Android device to be on the same Wi-Fi network as the GenieGO device)
     
  7. Dec 8, 2013 #7 of 14
    BMWBig6

    BMWBig6 New Member

    38
    0
    Jun 18, 2007
    Hmm, I have Android 4.2.2 (Jelly Bean) on my Dell Venue tablets and GenieGo installs fine but won't open (just see a blank/black screen). I thought the Nov 5 app update improved compatibility.
     
  8. Dec 8, 2013 #8 of 14
    PK6301

    PK6301 Legend

    315
    3
    May 16, 2012
    Erie, PA
    Update: The Nov 5th update fixed my problem... It is very Stable on my Android tablet.. I have had no problems so far...

    Sent from my GT-P3113 using Tapatalk
     
  9. Dec 9, 2013 #9 of 14
    dazed&confuzed

    dazed&confuzed AllStar

    118
    4
    Mar 10, 2008
    Installed the Geniego app on my Samsung Galaxy Tab 3 and it is a no-go. I just get a blank screen. (Android 4.2.2)
    The app works fine on my samsung Galaxy II phone.(Android 4.1.2)
    Main reason I bought the Geniego was to use it with my tablet... :bang
     
  10. HoTat2

    HoTat2 Hall Of Fame

    7,080
    165
    Nov 16, 2005
    Los...
    Related problem:

    Sorry if this answer is rather obvious;

    Don't know a lot about tablets, but my brother just bought a..., well let's just say inexpensive or maybe "entry level" :) one at Walgreens for ~$100.00.

    Called a Polaroid A8, running Android 4.2.2. The GenieGo app. installed just fine, but when I try to stream inside or OOH, it pretty much ends there. The picture and sound is just a distorted mess. Choppy, shuddering video, with distorted sound which is frequently out out of lip sync as well.

    Is this just a case of a cheap tablet which doesn't have the horsepower to run the GG app.?

    Or can someone offer some other advice as to why the streaming runs like a pig on this tablet?

    Briefly, from the Walgreens web-site on this;

    http://www.walgreens.com/store/c/polaroid-8-inch-android-tablet/ID=prod6197281-product?ext=gooHousehold_PLA_Tablet_ampersand_Laptop_Cases_prod6197281_pla&adtype={adtype}&kpid=prod6197281&sst=4c4b3429-080c-5568-2326-00007ba7387e


    Operating System: Androidâ„¢ 4.2
    Processor: Dual - Core (SOC Chip: Super Dualcore A20)
    RAM: 1GB/DDR3
    Screen Resolution: 1024 x 768 (4:3)
    Internal Memory: 4GB*
    External Memory: Micro SD
    Networking: Wi-Fi 802.11 b/g/n
    Battery: Rechargeable Li-ion Polymer
    *Actual internet memory may vary depending on the operating system of the device and preloaded apps.

    Oh, and in case you are wondering, my brother just got the tablet this past Saturday and has not had time to pickup up a micro-SD card for it to expand the memory, plus he was thinking it's 4 GB internal memory was sufficient for the moment, he found out he only has about 800 MB of free space remaining due to the OS, installed apps, and other minor data stored on the device, so he cannot transfer a prepared file from the GG to test local playback of the file stored on the tablet itself.
     
  11. Scott Kocourek

    Scott Kocourek DIRECTV A-Team

    9,491
    523
    Jun 13, 2009
    Has anyone else been able to get GenieGO to work with Dell Venue 8? I have two that were bought as gifts and one has the blank screen issue and the other says the app doesn't work on rooted devices. Both are brand new, just opened and are running Android 4.2.2.

    I was hoping to load them full of content before they were opened.
     
  12. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

    3,787
    159
    Jun 20, 2007
    Colbert, WA
  13. BMWBig6

    BMWBig6 New Member

    38
    0
    Jun 18, 2007
    Thanks Supramom. Yes I'm having problems too. I get the black screen even after the Android 4.3 update. What does DirecTV tell you when you call to complain?
     
  14. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

    3,787
    159
    Jun 20, 2007
    Colbert, WA
    It's ironic timing! I just purchased a cheapo tablet for one of my sons, since he has a great laptop and a Nook as well. It is really so he can take Word and Excel homework back and forth with a lighter load than his large 15 inch laptop. It is a Maylong Mobility 7" Tablet M-270. It has Ice Cream Sandwich and does not appear to allow for upgrading the O.S.

    I was able to download GenieGo, but get the message that it won't work on a rooted device. Which of course, this one is not!
     

Share This Page