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GenieGo only sees Playlist from one of four DVRs

Discussion in 'DIRECTV Connected Home' started by litzdog911, Oct 22, 2013.

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  1. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

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    Jun 23, 2004
    Mill Creek, WA
    I hadn't used either of my GenieGo clients for a few weeks, so not sure when this problem started. My GenieGo clients (iPad and Win7 laptop) now only see the Playlist from 1 of my 4 HD DVRs, specifically my HR20-700. Yet all four of my DVRs show under the "DVR Playlist Manager", but only the Playlist from my HR20-700 is showing. My other HD DVRs are an HR24-500, HR34 and HR44. I have, of course, tried resetting the GenieGo and all of my HD DVRs, but no change. Everything is networked using standard DECA networking on my SWM16 setup.

    This used to work fine until sometime in the past few weeks. It's possible that this problem started after I deactivated some DVRs from my account. Does GenieGo care which of my DVR's is my account's "primary" Receiver? Puzzled!

    Oh, and Whole Home DVR sharing is working fine across all four HD DVRs and two HD Receivers.

    Thanks for any suggestions you can offer!
     
  2. otaliema

    otaliema AllStar

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    Aug 9, 2012
    Mid-west USA
    It shouldn't care which unit is main on your account.
    Check your external device settings in the Whole home menu make sure they are set to allow on the units that are not showing up.
     
  3. Bill Broderick

    Bill Broderick Icon

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    Aug 25, 2006
    Long Island
    I had (essentially) the same problem starting two weeks ago. I can see both of my HR24's. But I can't see programs from my HR44. Like you, all of my DVR's show in the DVR playlist. I wrote about this problem in this thread

    I left on vacation the day after writing the last post in that thread and haven't tried doing anything else since then. The problem still exists.
     
  4. dennisj00

    dennisj00 Hall Of Fame

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    Try a 30 second reset of GG.
     
  5. GAM

    GAM DIRECTV A-Team

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    Jun 3, 2007
    Same issue here on a HR34 that was fine until software version x744 downloaded this morning.
     
  6. Bill Broderick

    Bill Broderick Icon

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    Long Island
    As I posted in the other thread that i linked to earlier, my problem began the same day that I received x744 on my HR44 as well.
     
  7. GAM

    GAM DIRECTV A-Team

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    Jun 3, 2007
    This fixed my issue. Spoke too soon, after exiting and going back in the HR34 is not there.
     
  8. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

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    Mill Creek, WA
    Thanks folks. All DVRs are set to share everything. Tried a longer 30-sec reset of GenieGo. Still only seeing HR20's Playlist on my GenieGo clients.
     
  9. texasbrit

    texasbrit DIRECTV A-Team

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    Aug 9, 2006
    I had the same problem. Rebooted my GenieGo, did not solve. Rebooted all the DVRs, and then the GenieGo. Did not appear to solve but about five minutes later all the playlists appeared
     
  10. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

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    Mill Creek, WA
    I'll give that a try. Thanks.
     
  11. GAM

    GAM DIRECTV A-Team

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    Jun 3, 2007
    Resetting as above did not work for me, GenieGo still doesn't see the HR34.
     
  12. Sully

    Sully AllStar

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    Dec 5, 2005
    Decorah, IA
    Resetting as above did not work for me, GenieGo still doesn't see the HR34.


    I'm also now having this problem (after receiving updates on my HR24 and HR34 this week). GenieGo sees my HR34, but not my HR24 (even though both appear as connected DVRs in the app). I verified all share settings and have rebooted the DVRs and reset the GenieGo. Very frustrating!!


    Sent from my iPhone using DBSTalk
     
  13. trh

    trh This Space for Sale

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    Nov 2, 2007
    NE FL
    With earlier problems with the GenieGo, you had to uninstall/re-install the App to fix the problem. You might want to try that on your PC.
     
  14. Sully

    Sully AllStar

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    Dec 5, 2005
    Decorah, IA
    I don't have the PC app installed. I only have the iOS app on 3 iPhones and 1 iPad. All 4 devices have the exact same issue. They could display the HR34 and HR24 playlists this past weekend, but as of today only display the playlist from the HR34 (even though the app shows that the HR24 is connected).


    Sent from my iPhone using DBSTalk
     
  15. Bill Broderick

    Bill Broderick Icon

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    Long Island
    I tried that on my iPad when I first had the problem 2 weeks ago. It didn't resolve the problem. The only thing that it ended up doing was to delete the programs that I had already downloaded to the iPad, which caused me to have to re-encode and download them a second time, before leaving for vacation. Luckily for me, the programs that I wanted to watch on the plane were on my HR24's, not my HR44.
     
  16. sshams95

    sshams95 Legend

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    Sep 2, 2006
    Well, you can count me in with having the same problem. HR34 does not appear in GenieGo...3 other HR2X receivers are ok.
     
  17. trh

    trh This Space for Sale

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    NE FL
    Has anyone called DirecTV on these issues?
     
  18. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

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    Mill Creek, WA
    No, I'm having the problem on both my laptop PC and iPad. Have already tried deleting and reinstalling the GenieGo clients. No help.
     
  19. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

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    Mill Creek, WA
    I've reached out to my DirecTV contacts. No help yet.
     
  20. Sully

    Sully AllStar

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    Dec 5, 2005
    Decorah, IA
    The interesting thing for me is that GenieGo will display my HR34 playlist, but not my HR24 or HR23 playlist! I've rebooted all my receivers, verified that that they have sharing enabled, and have reset my GenieGo box. I know my GenieGo was able to see the playlists from all of my DVRs last Friday as I was downloading shows from each of the DVRs to my kids' iDevices. The GenieGo client does show that all 3 DVRs are connected, but will only show the playlist from the HR34. I sure hope a fix (or workaround) will be available soon!
     

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