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GenieGo only sees Playlist from one of four DVRs

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15K views 88 replies 27 participants last post by  raromr 
#1 ·
I hadn't used either of my GenieGo clients for a few weeks, so not sure when this problem started. My GenieGo clients (iPad and Win7 laptop) now only see the Playlist from 1 of my 4 HD DVRs, specifically my HR20-700. Yet all four of my DVRs show under the "DVR Playlist Manager", but only the Playlist from my HR20-700 is showing. My other HD DVRs are an HR24-500, HR34 and HR44. I have, of course, tried resetting the GenieGo and all of my HD DVRs, but no change. Everything is networked using standard DECA networking on my SWM16 setup.

This used to work fine until sometime in the past few weeks. It's possible that this problem started after I deactivated some DVRs from my account. Does GenieGo care which of my DVR's is my account's "primary" Receiver? Puzzled!

Oh, and Whole Home DVR sharing is working fine across all four HD DVRs and two HD Receivers.

Thanks for any suggestions you can offer!
 
#27 ·
That's very strange that for most people it's the Genie's (HR34 or HR44) playlist that isn't showing. For me, it's just the opposite. I really wish I could figure out how to make this work again, but I feel that it's out of my hands.

It's unfortunate, because I use the GenieGo literally every day.
 
#29 ·
Bill Broderick said:
For now, my workaround is that I'm just making an effort to record things, that I think that I may want to watch via the Genie Go, on the DVR's that the GG app is currently seeing.
Not the best solution, but a solution nonetheless. I guess I'll have to do the same thing until this issue is resolved.
 
#30 ·
I am having the same problems and have tried all of the normal fixes, resets of receivers and genieGo with no luck. Deleted from IPad and reloaded, same problem. It would be nice to use the GinieGo but at this point I am thinking about disconnecting it as it is no use as it is.
 
#31 ·
Have had the same issue, worked with DirecTV support, did the 30 second reset and thought that was it, it worked for a bit, but back to a single DVR only showing up.

Interestingly not only do the 2 DVR's see each others play list, but within the GenieGo setup it see's the two DVR's (I can hide and unhide them). It just can not see the play list of one of them, ironically the Genie and not my old DVR.

I thought it was odd the app could see the DVR's in the set up so figured something was cached so to prove it was not caching the DVR names in setup I changed the name of the DVR it could not see and it recognized the change in setup, just still not the playlist, so the network is fine the Genie is just not propagating the playlist.

Tweet'd to DirectTV support to see if we can get any more social comments on this.
 
#33 ·
Yup. I am having this issue as well. I have 0x744 on both my HR34 and HR44. I've performed a 30 second reset and a full 2-minute reset on the GG. When I load a client (iPhone or PC), I do see all of my recordings from the HR34, HR44, and HR24. After a few minutes though, all the items from one of the Genie's will disappear and then a few minutes later the items from the other Genie will disappear leaving me with only recordings from the HR24. Going to be reporting this in the software thread as well.

- Merg
 
#34 ·
The Merg said:
Yup. I am having this issue as well. I have 0x744 on both my HR34 and HR44. I've performed a 30 second reset and a full 2-minute reset on the GG. When I load a client (iPhone or PC), I do see all of my recordings from the HR34, HR44, and HR24. After a few minutes though, all the items from one of the Genie's will disappear and then a few minutes later the items from the other Genie will disappear leaving me with only recordings from the HR24. Going to be reporting this in the software thread as well.

- Merg
We had a power outage in our neighborhood last night, so everything in my house was reset (DirecTV DVRs, SWM, GenieGo, router/modem, etc). But my GenieGo clients still only see my HR20-700's Playlist, even though all four DVRs are listed in the GenieGo menu.
 
#35 ·
We had a power outage in our neighborhood last night, so everything in my house was reset (DirecTV DVRs, SWM, GenieGo, router/modem, etc). But my GenieGo clients still only see my HR20-700's Playlist, even though all four DVRs are listed in the GenieGo menu.

Yeah, there's some conflict with the Genie software and GenieGo. They need to resolve this fast.

- Merg

Sent from my iPhone using Tapatalk
 
#36 ·
I agree that they need to resolve this as quickly as possible. In my case, my GenieGo shows the playlists from my HR34 and my HR24, but not my HR23. I've resorted to recording programs on my HR34 that I normally would have recorded on my HR23, just so they will show up in the GenieGo app so I can ultimately transfer them to my iDevices.
 
#38 ·
spidey said:
Well my genie go does seem to now see my Gebie just fine but can't get it to see the HR24. I am going to record something onto the HR21 to see if once again its an issue of genie go and HR24 interoperability that existed earlier and seemed fixed.
As mentioned, my GenieGo app sees my Genie (HR34) and my HR24, but not my HR23. Very strange!
 
#41 ·
Justin23 said:
Check again...I was having the same problem and now my GenieGo can see both my HR34 & HR22

Sent from my iPad using DBSTalk mobile app
Did you do something? Just checked mine, and still same problem. No change.
 
#42 ·
Mine came back yesterday (I think that it was yesterday). My HR44 became disconnected from Whole Home yesterday morning. So, I did a menu restart. Since that restart, everything from all of my DVR's (HR44 included) is accessible via Genie Go (both on my iPad and PC). I can't say for sure that this is exactly when it came back. That's when I checked it. I can't say with any certainty when the last time that I checked the GG content, other than to say it was sometime earlier this week.

Litzdog, If I were you, I would give another menu restart another go. It can't hurt.
 
#43 ·
I did a menu restart of my HR23 and then a 30-second reset of my GenieGo box. I was able to see the playlist from my HR23 (in addition to the playlists from my HR24 and HR34 which I've been able to see all along), but after 10 minutes, the playlist from my HR23 disappeared again. :(


Sent from my iPhone using DBSTalk
 
#44 ·
Sully said:
I did a menu restart of my HR23 and then a 30-second reset of my GenieGo box. I was able to see the playlist from my HR23 (in addition to the playlists from my HR24 and HR34 which I've been able to see all along), but after 10 minutes, the playlist from my HR23 disappeared again. :(

Sent from my iPhone using DBSTalk
That seems to be what happens with my Genies. If I do a reset of the GenieGo, they will be seen for about 5-10 minutes and then they drop off.

- Merg
 
#45 ·
Just to put this out there...

Does anyone with a Genie have this issue with a non-national release? I'm wondering if the fix is there, but just not there yet. ;)

- Merg
 
#49 ·
We don't "know" anything. However, the problem appears to have started for most of us the same day that we received the 0x744 release. Mine came back a few weeks later, without a new release. So, while it is probably release related, there appears to be something else that contributes to it. Otherwise, mine would not have returned.
 
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