I hadn't used either of my GenieGo clients for a few weeks, so not sure when this problem started. My GenieGo clients (iPad and Win7 laptop) now only see the Playlist from 1 of my 4 HD DVRs, specifically my HR20-700. Yet all four of my DVRs show under the "DVR Playlist Manager", but only the Playlist from my HR20-700 is showing. My other HD DVRs are an HR24-500, HR34 and HR44. I have, of course, tried resetting the GenieGo and all of my HD DVRs, but no change. Everything is networked using standard DECA networking on my SWM16 setup.
This used to work fine until sometime in the past few weeks. It's possible that this problem started after I deactivated some DVRs from my account. Does GenieGo care which of my DVR's is my account's "primary" Receiver? Puzzled!
Oh, and Whole Home DVR sharing is working fine across all four HD DVRs and two HD Receivers.
That's very strange that for most people it's the Genie's (HR34 or HR44) playlist that isn't showing. For me, it's just the opposite. I really wish I could figure out how to make this work again, but I feel that it's out of my hands.
It's unfortunate, because I use the GenieGo literally every day.
For now, my workaround is that I'm just making an effort to record things, that I think that I may want to watch via the Genie Go, on the DVR's that the GG app is currently seeing.
For now, my workaround is that I'm just making an effort to record things, that I think that I may want to watch via the Genie Go, on the DVR's that the GG app is currently seeing.
I am having the same problems and have tried all of the normal fixes, resets of receivers and genieGo with no luck. Deleted from IPad and reloaded, same problem. It would be nice to use the GinieGo but at this point I am thinking about disconnecting it as it is no use as it is.
Have had the same issue, worked with DirecTV support, did the 30 second reset and thought that was it, it worked for a bit, but back to a single DVR only showing up.
Interestingly not only do the 2 DVR's see each others play list, but within the GenieGo setup it see's the two DVR's (I can hide and unhide them). It just can not see the play list of one of them, ironically the Genie and not my old DVR.
I thought it was odd the app could see the DVR's in the set up so figured something was cached so to prove it was not caching the DVR names in setup I changed the name of the DVR it could not see and it recognized the change in setup, just still not the playlist, so the network is fine the Genie is just not propagating the playlist.
Tweet'd to DirectTV support to see if we can get any more social comments on this.
So glad they aren't. Charging for this yet. How the whole home environment can see all DVRs etc however geniego only seems to see HR20 or HR 21 not genie or HR 24's
Yup. I am having this issue as well. I have 0x744 on both my HR34 and HR44. I've performed a 30 second reset and a full 2-minute reset on the GG. When I load a client (iPhone or PC), I do see all of my recordings from the HR34, HR44, and HR24. After a few minutes though, all the items from one of the Genie's will disappear and then a few minutes later the items from the other Genie will disappear leaving me with only recordings from the HR24. Going to be reporting this in the software thread as well.
Yup. I am having this issue as well. I have 0x744 on both my HR34 and HR44. I've performed a 30 second reset and a full 2-minute reset on the GG. When I load a client (iPhone or PC), I do see all of my recordings from the HR34, HR44, and HR24. After a few minutes though, all the items from one of the Genie's will disappear and then a few minutes later the items from the other Genie will disappear leaving me with only recordings from the HR24. Going to be reporting this in the software thread as well.
We had a power outage in our neighborhood last night, so everything in my house was reset (DirecTV DVRs, SWM, GenieGo, router/modem, etc). But my GenieGo clients still only see my HR20-700's Playlist, even though all four DVRs are listed in the GenieGo menu.
We had a power outage in our neighborhood last night, so everything in my house was reset (DirecTV DVRs, SWM, GenieGo, router/modem, etc). But my GenieGo clients still only see my HR20-700's Playlist, even though all four DVRs are listed in the GenieGo menu.
Yeah, there's some conflict with the Genie software and GenieGo. They need to resolve this fast.
I agree that they need to resolve this as quickly as possible. In my case, my GenieGo shows the playlists from my HR34 and my HR24, but not my HR23. I've resorted to recording programs on my HR34 that I normally would have recorded on my HR23, just so they will show up in the GenieGo app so I can ultimately transfer them to my iDevices.
Well my genie go does seem to now see my Gebie just fine but can't get it to see the HR24. I am going to record something onto the HR21 to see if once again its an issue of genie go and HR24 interoperability that existed earlier and seemed fixed.
Well my genie go does seem to now see my Gebie just fine but can't get it to see the HR24. I am going to record something onto the HR21 to see if once again its an issue of genie go and HR24 interoperability that existed earlier and seemed fixed.
Mine came back yesterday (I think that it was yesterday). My HR44 became disconnected from Whole Home yesterday morning. So, I did a menu restart. Since that restart, everything from all of my DVR's (HR44 included) is accessible via Genie Go (both on my iPad and PC). I can't say for sure that this is exactly when it came back. That's when I checked it. I can't say with any certainty when the last time that I checked the GG content, other than to say it was sometime earlier this week.
Litzdog, If I were you, I would give another menu restart another go. It can't hurt.
I did a menu restart of my HR23 and then a 30-second reset of my GenieGo box. I was able to see the playlist from my HR23 (in addition to the playlists from my HR24 and HR34 which I've been able to see all along), but after 10 minutes, the playlist from my HR23 disappeared again.
I did a menu restart of my HR23 and then a 30-second reset of my GenieGo box. I was able to see the playlist from my HR23 (in addition to the playlists from my HR24 and HR34 which I've been able to see all along), but after 10 minutes, the playlist from my HR23 disappeared again.
Do we know this is specifically an issue with the latest software release for the STBs? I have four HR34s HR24s and only two of them showing up in GenieGo. Anxiously waiting for a solution or some acknowledgment from DTV.
Do we know this is specifically an issue with the latest software release for the STBs? I have four HR34s and only two of them showing up in GenieGo. Anxiously waiting for a solution or some acknowledgment from DTV.
We don't "know" anything. However, the problem appears to have started for most of us the same day that we received the 0x744 release. Mine came back a few weeks later, without a new release. So, while it is probably release related, there appears to be something else that contributes to it. Otherwise, mine would not have returned.
My GeneGo issues seams to have cleared up with today's update I received. Now I will see how long it lasts.
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