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GenieGo only sees Playlist from one of four DVRs

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15K views 88 replies 27 participants last post by  raromr 
#1 ·
I hadn't used either of my GenieGo clients for a few weeks, so not sure when this problem started. My GenieGo clients (iPad and Win7 laptop) now only see the Playlist from 1 of my 4 HD DVRs, specifically my HR20-700. Yet all four of my DVRs show under the "DVR Playlist Manager", but only the Playlist from my HR20-700 is showing. My other HD DVRs are an HR24-500, HR34 and HR44. I have, of course, tried resetting the GenieGo and all of my HD DVRs, but no change. Everything is networked using standard DECA networking on my SWM16 setup.

This used to work fine until sometime in the past few weeks. It's possible that this problem started after I deactivated some DVRs from my account. Does GenieGo care which of my DVR's is my account's "primary" Receiver? Puzzled!

Oh, and Whole Home DVR sharing is working fine across all four HD DVRs and two HD Receivers.

Thanks for any suggestions you can offer!
 
#77 ·
Laxguy said:
Awesome! </peds>
not sure if you are being sarcastic or not...
 
#79 ·
I never had any issues with my HR44 seeing my GenieGo running the current NR
Well, I've now noticed that my HR34 is not able to see the GenieGo via OOH. When I pull up the DirecTV for iPad app, no shows from the HR34 are visible in the PlayList. The HR34 PlayList is also not seen on the iPhone app. I'll try a new software version for the HR34 next week. My HR24 is still showing up fine though and has never had an issue.

Sent from my iPad using DBSTalk
 
#80 ·
For those having GG intermittent playlist connections, over time I have found the following helps and solves things most of the time.

-Avoid using HR44 wireless as the internet bridge. Use wired connections. Supported DECA, CCKs, etc
-Try to avoid switches, repeaters extenders etc.
-If you must use a switch, put the GG and DECA internet connection to the same switch. Some cables going to one switch and another to the router will cause hiccups.

The above won't solve the HR24-500 issues all the time but usually intermittent playlists or missing playlists are solved with all wired connections coming back to one common router as direct as possible.
 
#82 ·
Mine worked fine for about 3 weeks now I'm seeing the issues described here. I see one HR-21 consistently, I cannot see my HR-34, and I can see my other HR-21 intermittently. Hopefully over time this will all sort itself out, but the one time I actually needed to use this product since we are going away on vacation, it's not working. Tried pretty much everything mentioned in this thread
 
#84 ·
Just started having this issue as well although not sure as to when.

I have power cycled everything, I think its a bug in the latest version of iPad app 3.0.2.

I have the older version on another iPad 2.6.5 and it sees both DVRs. (HR22-300 and HR34-700)

Another odd thing is the older version of the app sees the genie and its clients, while the new version sees them and then they disappear.
 
#86 ·
I've seen it take up to 30 mins for GG2 to see all DVRs. Longer than GG1.
Let the system settle down for at least 30 mins.

And if you are using Android or iOS apps, kill the app completely so it has to start up from scratch. Sometimes the apps don't restore all network connections when running in the background.
 
#88 ·
raromr said:
Now GG2 will no longer see my HR44. MRV and all else works fine. Others 24s are found. Reset all receivers. Reset GG2. Delete and reinstalled app. No go.
Call DirecTV® and request a receiver callback for the HR44
 
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