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Geniego Out of Home Router setup issues...

Discussion in 'DIRECTV Connected Home' started by Motleyfan, Nov 11, 2013.

  1. Motleyfan

    Motleyfan Mentor

    54
    0
    Sep 13, 2007
    Don't know if anyone else has had this issue but I previously had Geniego working properly and loved it. While trying to set up the new OOH optioin provided by the new update I keep having this problem with setting up the router.

    I am using a Linnksys WRT160NV2 router. I can get everything setup properly except for the last step where you set up the single port forwarding. Based on the instructions from directv, you are suppossed to type the name of the application and per the isntructions the application is Geniego Port 1 and Geniego Port 2. My router will only allow 11 spaces of text so I can't get the full application name typed in there. (best I can do is geniegop port or geniegoport1) I ran into this while trying it from my Droid Maxx phone, Galaxy tab 2 7 and 10 inch and also my home PC runnign windows 7. So far everything I've tried results in a failed setup on the geniego.

    Any help would be appreciated.

    Thanks,

    Nick
     
  2. GAM

    GAM DIRECTV A-Team

    386
    6
    Jun 3, 2007
    The name you enter doesn't matter, you can put anything you like.
     
  3. Motleyfan

    Motleyfan Mentor

    54
    0
    Sep 13, 2007
    Tried that still doesn't work...

    This is a list of my DHCP reservations...

    DHCP Reservation Select Clients from
    DHCP Tables Client Name Interface IP Address MAC Address Select
    HP8D6CC6 Wireless 192.168.1.100 A0:B3:CC:8D:6C:C6
    android-57ad3310f3b5dce6 Wireless 192.168.1.101 50:32:75:A3:C9:67
    USMCDWNCN222S1W Wireless 192.168.1.102 00:24:D7:C1:85:58
    android-5f2cb398764d7a87 LAN 192.168.1.103 A8:06:00:00:28:BC
    Nick-PC Wireless 192.168.1.105 20:AA:4B:FD:3B:DC
    Nomad00D8C7 LAN 192.168.1.104 00:22:1B:00:D8:C7
    android-9d7cb8ad7f733dbb Wireless 192.168.1.107 F8:F1:B6:F6:18:00 LAN 192.168.1.108 F4:7B:5E:B5:03:9A
    DIRECTV-HR24-78A1D594 LAN 192.168.1.109 00:03:78:A1:D5:94
    DIRECTV-HR22-24083FC9 LAN 192.168.1.110 00:26:24:08:3F:C9
    android-3d65d42175896de0 Wireless 192.168.1.111 34:23:BA:3F:85:EB
    USMCDWNCN222S1W LAN 192.168.1.112 02:24:D7:C1:85:58 LAN 192.168.1.113 00:09:B0:43:D6:B2
    android-5f2cb398764d7a87 Wireless 192.168.1.114 AA:06:00:00:28:BC LAN 192.168.1.115 00:26:92:34:0B:B4
    DIRECTV-H21-6B33DD2B LAN 192.168.1.116 00:16:6B:33:DD:2B

    Add Clients Manually Adding Client Enter Client Name Assign IP Address To This MAC Address 192 . 168 . 1.
    Clients Already Reserved
    Client Name Assign IP Address To This MAC Address MAC Address
    geniego 192.168.1.104 00:22:1B:00:D8:C7
    Save Settings Cancel Changes Refresh Close



    Don't know if it is an address conflict or under the application or gaming single port forwarding...

    Nick
     
  4. peds48

    peds48 DIRECTV A-Team

    18,326
    901
    Jan 10, 2008
    NY
    You need to do an DHCP reservation OUTSIDE of your DHCP "pool"
     
  5. NR4P

    NR4P Dad

    6,264
    253
    Jan 15, 2007
    Sunny Florida
    Not sure about that router but with my Netgear router, I have an IP reservation inside my DHCP pool and it works great.

    To the OP, in my case I had to port forward settings inside my UVERSE modem too.

    If you have an external modem, see if you can eliminate all security settings as a test. Make it wide open.
    Then if OOH works, then you know that's what's preventing it.
    Close it back down and do the port forwarding there too.
     
  6. dennisj00

    dennisj00 Hall Of Fame

    9,673
    189
    Sep 27, 2007
    Lake Norman, NC
    While I prefer reservations outside of the DHCP pool, not all routers allow that.
     
  7. Motleyfan

    Motleyfan Mentor

    54
    0
    Sep 13, 2007
    I'll try and give that your suggestions a try when I get a chance this weekend. Thanks for the responses..
     
  8. peds48

    peds48 DIRECTV A-Team

    18,326
    901
    Jan 10, 2008
    NY
    that is hard to believe. If the Apple Airport Extreme, which is a good router but it has the most "basic" GUI out there, any other router should have this ability
     
  9. dennisj00

    dennisj00 Hall Of Fame

    9,673
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    Sep 27, 2007
    Lake Norman, NC
    And some routers, Netgear specifically, sets the whole class C as the DHCP 'Pool'. So wrong.

    Reasons that I continue to use dd-wrt. . .
     
  10. peds48

    peds48 DIRECTV A-Team

    18,326
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    Jan 10, 2008
    NY
    So Netgear does not have the ability to put a "start" and 'end" to the DHCP "pool" and here I was thinking that the Apple AE was as basic as it got, when it comes to routers GUI or "features"
     
  11. dennisj00

    dennisj00 Hall Of Fame

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    The Netgears that I've been forced to configure do allow you to change the pool but the average Joe wouldn't know what or why.
     
  12. Motleyfan

    Motleyfan Mentor

    54
    0
    Sep 13, 2007
    I got some new goodies over Christmas and still can't get it to set up out of home access. I got a new modem... Netgear DM111PSP dsl modem and a ASUS RT-AC68R router. I can get everything done per Directv's instructions but I can't get the out of home to configure properly when I test it on my tablet. In house geniego works perfectly on my tablets and phones but not the out of house access. I'm not the smartest guy with this stuff but I'm not an idiot either. I have port forwarding done on the router. Had the reservation for DHCP protocol done just like the instructions show. Any other ideas?

    Thanks,

    Nick
     
  13. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Yup. Most DHCP Reservations should be inside the DHCP range. Hence, the idea that it is a DHCP Reservation.


    - Merg

    Sent from my iPad using Tapatalk
     
  14. peds48

    peds48 DIRECTV A-Team

    18,326
    901
    Jan 10, 2008
    NY
    Don't have any prove for otherwise, but I like it outside of the pool. and mine is and it has worked flawlessly
     
  15. RAD

    RAD DIRECTV A-Team

    16,397
    117
    Aug 5, 2002
    Dripping...
    My Netgear router won't allow for a DHCP reservation unless it is inside the DHCP range.
     
  16. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    If it works, it works.

    Technically though, it's not a DHCP Reservation, but would be considered a Reserved IP address.

    I did look into the setup of the AE and the instructions from a couple of sites are a bit misleading. They all state to pick an IP address outside of the DHCP Range for your device that you want assigned a static DHCP reservation. The reasoning listed is so that the AE does not assign that IP address to another device. This is inaccurate though as by listing a device in the DHCP Reservation table of a router, the router then knows to not assign that IP address to another device.


    - Merg

    Sent from my iPad using Tapatalk
     
  17. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    Take a screen shot of your router setup for the port forwarding and post it for us to see. Also, what is the IP address that your GenieGo is using?


    - Merg

    Sent from my iPad using Tapatalk
     
  18. dennisj00

    dennisj00 Hall Of Fame

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    Lake Norman, NC
    Related to GennieGo, it IS a DHCP reservation whether it is in the range or out. There is no way to set a STATIC address on GG.

    It really doesn't matter whether it's in or out, I just like to set addresses on items that are staying on my network It really helps in future troubleshooting.
     
  19. NR4P

    NR4P Dad

    6,264
    253
    Jan 15, 2007
    Sunny Florida
    In my Netgear router, they call it an Address Reservation.
    Once your device/GenieGO attaches, it will have an IP address within the range.

    Go to the settings screen and ADD an Address Reservation.
    Once you type the MAC of the GG device, you can designate the address it currently has as Reserved for that MAC.
    Very simple to do and more than a year of using this method has proved solid. After numerous resets and reboots of both devices over the years.

    But the modem involves more work. And more screens than I care to go through again. That's a Uverse product.
     
  20. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
    546
    Dec 2, 2010
    Winters,...
    So, is your GenieGo hanging off the Netgear? I, too, have a Uverse modem, actually a second one that replaced the original. I've not been able to set up OoH. It was made by Pace.
     

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