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GenieGO Remote Streaming

Discussion in 'DIRECTV Connected Home' started by Scott Kocourek, Jun 25, 2013.

  1. woj027

    woj027 Icon

    926
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    Sep 3, 2007
    Portland, OR
    thanks. At first glance it may have useful info, but we are a iOS and an OS X household, no PC's (windows devices) in the house. So some of the trouble shooting techniques are unavailable.
     
  2. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    The biggest thing to do is to make sure that you have all ports forwarded. On your router that assigns IP addresses, verify that the GenieGo has a reserved IP address (so that it doesn't change at all). Set the appropriate ports (usually the default is 8082 and 8083) to be forwarded to the GenieGo's IP address. If your router is behind another modem/router, you might need verify that the modem/router is also allowing traffic on those ports through to your router.


    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  3. peds48

    peds48 Genius. DBSTalk Club

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    Hopefully this helps you
     

    Attached Files:

  4. woj027

    woj027 Icon

    926
    8
    Sep 3, 2007
    Portland, OR
    Hopefully this helps you


    Sorry. Doesn't help. Already tried that.


    Sent from my iPhone using DBSTalk mobile app
     
  5. Go Beavs

    Go Beavs Hall Of Fame

    3,635
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    Nov 18, 2008
    Portland,...
    It almost sounds like the modem does have a router in it since it can create its own wireless network (if I'm reading that correctly). You may need to setup port forwarding in there as well.
     
    1 person likes this.
  6. tbolt

    tbolt Legend

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    Aug 22, 2009
    Whenever two routers are involved the GenieGO can only setup the first one. The second router has to be
    setup manually for port forwarding if it’s not already setup in bridge mode.


    you can confirm if two routers are present by using the trace route utility.


    How do I preform a tracert or traceroute in OS X?
    To check this with MAC OS X.

    Method 1:

    click on the "Network Utility" icon within the "Utilities" folder, then click on the "traceroute" tab.


    If you're running a Mac with an older operating system than OS X, you'll probably need to download a
    traceroute program such as WhatRoute

    Alternate method:
    OS X comes with an app named Terminal which gives you full access to the BSD shell.

    At the prompt, type traceroute hostname.com (replacing hostname.com with the domain you wish
    to trace) and you will get the path to that hostname.



    > tracert www.directv.com <----- Make sure and include www.directv.com
    Tracing route to e6691.g.akamaiedge.net [23.9.85.9]
    over a maximum of 30 hops:
    1 1 ms 17 ms <1 ms MYWIFI [xxx.xxx.x.x]
    2 17 ms 29 ms 9 ms modem.Home [xxx.xxx.x.x] <----------- This one
    3 20 ms 25 ms 38 ms hlrn-dsl-gw08.hlrn.qwest.net [xxx.xxx.xxxx]
    4 20 ms 36 ms 29 ms hlrn-agw1.inet.qwest.net [xx.xx.xx.xx]
    5 90 ms 33 ms 28 ms hlr-edge-09.inet.qwest.net [xx.xx.xx.xx]
    6 20 ms 31 ms 24 ms a23-9-85-9.deploy.static.akamaitechnologies.com
    [23.9.85.9]
    Trace complete.


    This command shows the router hops it takes to get from the PC to the Internet. If there’s a 2ndrouter in the path it will
    show the 2nd internal IP address as the 2nd hop. In other words you may see 192.168.1.1 as the first hop
    and 192.168.0.1 (or 10.0.0.1/172.31.0.1; any internal private IP address) for the 2nd hop. 192.168.1.1 and
    192.168.0.1 are valid for two routers because they are on two different subnets.


    So if you see a 2nd hop using an internal IP address that’s the router they need to login to and setup manual port
    forwarding (Netgear is documented on the webpage support tool). However instead of using the GenieGO’s IP
    address on this 2nd router, you have to use the WAN address assigned to the first router. That WAN address will
    actually be a DHCP IP assigned by the 2nd router, so if the 2nd router is using 192.168.0.1 the WAN address on
    the first router could be anything in the 192.168.0.x range.


    I believe the GenieGO will already take care of the port mapping on the first router without setting it up manually and
    you need to get the WAN IP from that same router. So first have login to the Linksys and delete all manual port
    mappings for the GenieGO. You can leave the DHCP IP address reservation for the GenieGO as is. Then go to
    the status screen and record the Internet IP address from the bottom half of the screen; this is the IP that will be
    used to setup forwarding on the 2nd router instead of the GenieGO’s IP address.


    Once you have done that you can logout of the Linksys and then login to the Netgear using the same IP address
    shown as the 2nd hop. Then just follow the manual config process on the webpage for the Netgear (use the same
    ports of 8082/8083).


    Once you complete this, reboot the GenieGO and exit and restart the client. After the GenieGO lights are
    all blue / flashing blue, wait another 3-4 minutes and then go to the client setup screen, scroll down to the bottom
    and see if OOH testing passes.
     
  7. woj027

    woj027 Icon

    926
    8
    Sep 3, 2007
    Portland, OR
    I have a modem (comcast supplied)
    I have a wireless router (comcast supplied for xfinity security - they say it must be right after the modem and it's ONLY for Xfinity Security)
    I have a wireless router (Airport Extreme)
    I have a disabled wireless router (Linkyss) acting as router- not enough ports on AE
    I have a wireless modem (Airport Express) Up two floors extending Wi-Fi coverage
     
  8. Go Beavs

    Go Beavs Hall Of Fame

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    Nov 18, 2008
    Portland,...
    How is the AE connected? Does it connect through the 1st wireless router? If so, you probably need to configure port forwarding on that one. If you run a tracert like tbolt suggested it and post it back here it may give us more insight for troubleshooting this.
     
  9. woj027

    woj027 Icon

    926
    8
    Sep 3, 2007
    Portland, OR
    I will try this when I get home. This may be the same problem I am having trying to get a pre-existing security camera to work outside of my home network since Comcast Security showed up.
     
  10. woj027

    woj027 Icon

    926
    8
    Sep 3, 2007
    Portland, OR
    The Airport Extreme is connected directly to the Comcast Security Wireless Router (I will get name brand when I get home - I think it's a netgear)
    The Airport Express is connected (I think, will check when home) via Cat 5e from a port on the Airport Express. Although it could be via a port on the Linksys Router.
     
  11. woj027

    woj027 Icon

    926
    8
    Sep 3, 2007
    Portland, OR
    If I continue to have problems, maybe I invite you over for a beer and you help me? I live in Portland too.
     
  12. Go Beavs

    Go Beavs Hall Of Fame

    3,635
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    Nov 18, 2008
    Portland,...
    I'm a little to the north of you in WA but yeah, I'd work for beer... :lol:
     
  13. woj027

    woj027 Icon

    926
    8
    Sep 3, 2007
    Portland, OR
    sweet...Maybe.

    you do time at OSU? I was there 88-93.
     
  14. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    tbolt's post is on the money. If you have two active routers on your network, you need to set up the one closest to the Internet to forward traffic on the required ports to the second router. The second router is then set up to forward traffic on those ports to your GenieGo.

    - Merg
     
  15. woj027

    woj027 Icon

    926
    8
    Sep 3, 2007
    Portland, OR
    Great, Maybe I'll get Comcast to help me out so I don't fiddle with their super duper security
     
  16. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    Just for clarification...

    The Linksys is not acting as a router. It's acting as a switch if you disabled its router functions.

    The Airport Express is a wireless extender and not a wireless modem.

    - Merg
     
  17. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    I doubt they'll help you. As long as you can sign into the Comcast router and set up manul port forwarding, just do it as tbolt explained in regards to what IP address that you are using. You would need to forward the ports being used by GenieGo (most likely 8082 and 8083) and you would also forward the ports being used by the security camera. On this router, you would be forwarding all these ports to the same IP address (the WAN address for the second router). On the second router (the Airport), you then forward the ports to their specific device IP addresses.

    - Merg
     
  18. woj027

    woj027 Icon

    926
    8
    Sep 3, 2007
    Portland, OR
    Thanks for the clarifications above and this advice here. I won't be home til the end of the day, but will see what I can figure out.

    Thanks to all for all the help so far.
     
  19. peds48

    peds48 Genius. DBSTalk Club

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    actually an Airport Express can be used as a wireless router as well. What this comes down to is to make sure to have one DHCP server active in your network

    http://www.apple.com/airport-express/specs/
     
  20. woj027

    woj027 Icon

    926
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    Sep 3, 2007
    Portland, OR
    Ok, so I went with plan B. I moved the Xfinity (comcast) wireless router behind the Airport Extreme and all is good.
     

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