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GenieGO Remote Streaming

Discussion in 'DIRECTV Connected Home' started by Scott Kocourek, Jun 25, 2013.

  1. Steve

    Steve Well-Known Member

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    That's the issue. Make sure the ping IP address is the one you used for the port forwarding. If it is, double-check what you did vs. the DirecTV instructions. I don't own an Airport Extreme, but I noticed you have to put the port address in a second time as "private", which wasn't as simple as what I had to do with my router.
     
  2. Calpurnia

    Calpurnia Cool Member

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    I did check...sigh. Ready to chuck the thing out the window.
     
  3. Steve

    Steve Well-Known Member

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    Well at least we narrowed it down to a router config issue. Those ports need to be opened. Unfortunately, I don't know much about the Extreme. :(
     
  4. peds48

    peds48 Genius. DBSTalk Club

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    I just tried it here at home (see below), and I'm able to see the DVR playlist, but I can't stream, because 3G streaming is not supported. I'll bet if I was on an external wifi it would work, however.

    DMZ.jpg

    photo.PNG

    EDITED TO ADD: With the device in the DMZ, the PC client is happy:

    Client OOH.jpg


    Since your iPhone is JB, you might want to try 3G unrestrictor
     
  5. peds48

    peds48 Genius. DBSTalk Club

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    That's the issue. Make sure the ping IP address is the one you used for the port forwarding. If it is, double-check what you did vs. the DirecTV instructions. I don't own an Airport Extreme, but I noticed you have to put the port address in a second time as "private", which wasn't as simple as what I had to do with my router.


    What version of Airport Utility are you running? Can you post picts of the set up screens? I also have an AE (the newest one) and set up was very easy
     
  6. Steve

    Steve Well-Known Member

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    You may want to read back a few posts. It's Calpurnia that needs the help. Thanks, anyway!
     
  7. peds48

    peds48 Genius. DBSTalk Club

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    You may want to read back a few posts. It's Calpurnia that needs the help. Thanks, anyway!


    I clicked on the wrong post to qoute
     
  8. Calpurnia

    Calpurnia Cool Member

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    Version is 7.6.3

    I seem to be a real idiot because i can't post print screens either.
     
  9. peds48

    peds48 Genius. DBSTalk Club

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    Version is 7.6.3

    I seem to be a real idiot because i can't post print screens either.
    ImageUploadedByDBSTalk1372637976.255998.jpg ImageUploadedByDBSTalk1372637991.090765.jpg
     
  10. Calpurnia

    Calpurnia Cool Member

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    Hopefully you can see these. The Airport Express is only an extender.

    [​IMG][​IMG]
     
  11. peds48

    peds48 Genius. DBSTalk Club

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    Hopefully you can see these. The Airport Express is only an extender.

    [​IMG][​IMG]


    Dont know if it makes a difference, but try to assign (reserve) an IP address to the GenieGo outside of your DHCP pool
     
  12. Calpurnia

    Calpurnia Cool Member

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    Sorry, I don't understand.
     
  13. peds48

    peds48 Genius. DBSTalk Club

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    Sorry, I don't understand.


    If you see my second picture (the one with less writing) you will see that my DHCP pool goes from .002 to .085 and my GenieGo is .100, outside of the DHCP pool. the DHCP pool is what the router uses to give out IP addresses automatically.

    And one question, did you reserve the IP address my MAC address?
     
  14. Calpurnia

    Calpurnia Cool Member

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    Don't I have to use the IP address assigned the the GenieGO system setup?

    I used the MAC address provided in the GenieGo system setup.
     
  15. peds48

    peds48 Genius. DBSTalk Club

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    Don't I have to use the IP address assigned the the GenieGO system setup?

    I used the MAC address provided in the GenieGo system setup.


    When you reserve an IP address by MAC addy, you can give that device (in this case the GenieGo) any IP addy, preferably one outside your DHCP pool
     
  16. Jul 1, 2013 #136 of 360
    davemayo

    davemayo Hall Of Fame

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    The DVR is listed in the DVR set up screen and says it is enabled, but none of the shows on that DVR show up in the list.
     
  17. Jul 1, 2013 #137 of 360
    mrdobolina

    mrdobolina AllStar

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    Try the 60 second Red button reboot on the geniego (resets to factory defaults). It fixed all of my missing playlist issues.
     
  18. Jul 1, 2013 #138 of 360
    RD in Fla

    RD in Fla Icon

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    I've had a Nomad for at least two years now. Always worked well on my network. I cannot, for the life of me, get the out of home access to work now that it is GenieGo. I have a Lynksys E4200 router conntected to a Cisco DDR2200 Residential Gateway being used only as a modem supplied by Centurylink. Have tried just about everything which leads me to believe it is probably something simple. Any help would be appreciated.
     
  19. Jul 1, 2013 #139 of 360
    Steve

    Steve Well-Known Member

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    That usually does the trick, but just so folks know, you really only need to hold it for 30 seconds.

    There are 3 "red button" resets I know of:
    • A 3-second press is equivalent to a power-cycle reboot.
    • A 30-second press will reset the device to factory defaults.
    • A 2-minute press will reset to defaults and clear any programs in "ready to download".
     
  20. Jul 1, 2013 #140 of 360
    peds48

    peds48 Genius. DBSTalk Club

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    That usually does the trick, but just so folks know, you really only need to hold it for 30 seconds.

    There are 3 "red button" resets I know of:
    • A 3-second press is equivalent to a power-cycle reboot.
    • A 30-second press will reset the device to factory defaults.
    • A 2-minute press will reset to defaults and clear any programs in "ready to download".

    I always like to add extra time to the resets because if you say 30, they will think 15 will do it... :righton:
     

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