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GenieGO Remote Streaming

Discussion in 'DIRECTV Connected Home' started by Scott Kocourek, Jun 25, 2013.

  1. Jul 3, 2013 #161 of 360
    ebandman

    ebandman Cool Member

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    My problem is likely the modem/router in conjuction with the wireless internet server provider. Iphone and computers stream fine in the home network. Just can't get port forwarding to work and wonder whether its the WISP. Have a call into them. My access point is atop a 30 ft antenna tower outside my house. Genie guys at DTV also are working on this presumable as well...
     
  2. Jul 3, 2013 #162 of 360
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    My inquiring was/is about device(s) you may be using to watch, and their software versions. There may or may not be a problem with the home setup.
     
  3. Jul 3, 2013 #163 of 360
    pajer

    pajer AllStar

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    app version is 2.2.116 this is the first time installation. iphone 5 with ios 6.1.4
     
  4. Jul 3, 2013 #164 of 360
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    OK, so what steps do you take, and what exact message(s) do you get?
     
  5. Jul 3, 2013 #165 of 360
    trh

    trh This Space for Sale

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    We added one this week. No problem at all.

    Have you had this iPhone previously registered as one of your five devices?
     
  6. Jul 3, 2013 #166 of 360
    tpm1999

    tpm1999 Legend

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    Sep 5, 2006
    Just got the Geniego from solid signal. Here is my quick take.

    Good:

    Easy to setup. Plug into router and do a few port forewarding steps to get genie on the go. No call to directv needed to get the unit activated on my account.

    GenieGo iPhone app is simple and straight foreword. Not a lot of bells and whistles, but not a lot needed.

    Watch now button worked flawlessly. Wait a few seconds and the stream starts up.

    Bad:

    Seriously...why is there still not an ipad app? There is no technical reason not to just make a universal app.

    Why is the Directv app separate from the geniego app? Combine them and make the geniego buttons only appear if a geniego is configured.

    No live streaming. The work around of starting a recording with the directv app And then Switching to the geniego app is a lame work around. Just add live streaming...or add all channels to live streaming on the directv app.

    Overall: Very satisfied. I didn't understand the market for the nomad with its weird download feature, but with streaming on the go now working, it is finally a viable slingbox competitor.
     
  7. Jul 3, 2013 #167 of 360
    peds48

    peds48 Genius. DBSTalk Club

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    right on. 3G unrestrictor
     
  8. Jul 3, 2013 #168 of 360
    peds48

    peds48 Genius. DBSTalk Club

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    This "access point" antenna must connect to a devoice, no? how are you physically connecting your antenna to the linksys router
     
  9. Jul 3, 2013 #169 of 360
    trh

    trh This Space for Sale

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    I work in an area where there is no streaming available and i fly a lot for business. The nomad was a perfect device to download those shows and watch without worrying about connectivity. Slingbox was about as useful as a brick.

    Now only if DirecTV had listed sports packages as non-nomad content, I would have been much happier with it overall.
     
  10. Jul 3, 2013 #170 of 360
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Pretty sure the device is connected by the installers of the LOS WISP, going into a proprietary modem.

    "It's de-lightful, it's de-lovely, it's DeSoto!" It's de-voice! It's de-licious, it's....
     
  11. Jul 3, 2013 #171 of 360
    peds48

    peds48 Genius. DBSTalk Club

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    Then if that is the case, I would think the "modem" should be configured as well to allow port forwarding
     
  12. Jul 4, 2013 #172 of 360
    la_nole

    la_nole New Member

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    Jul 4, 2013
    Hello All,

    Hopefully somebody here can lend me a hand. First of all, here is my setup at home:

    Genie DVR HR44-500
    HD DVR HR24-100
    2 - HD Receivers
    Uverse wireless router 2WIRE 3801 HGV
    The Genie is the main receiver in the Whole Home Network

    Well, I finally received the Geniego on Monday,installed it Tuesday,and have been troubleshooting since. I have everything working including the OOH setup, it took a little bit to figure it out, but it is now working. Here are the problems I am having:

    1.When I watch the recordings on my windows 7 laptop, or iphone 5, or ipad, the recordings freeze every 20 to 30 seconds and it is driving me crazy. I can't watch a recorded show like this!

    2. When I try to watch a recorded show from the HR24, no problem, however, when i try to watch a show from the HR44, I get a message stating " Your HD DVR is currently busy and cannot support streaming. Please try again".

    This happens on all devices, iphone, ipad, laptop, and a pc. I have tried just about everything, resetting both DVR's, router, and geniego. Reinstalling the software on the pc's and deleting and reinstalling the apps on the iOS.

    What could it be? My internet connection is approx. 15mbps, I usually watch movies from Amazon Prime without any problems. The port forwarding is set to 8084 and 8085 as suggested in the Directv site.

    Can somebody please provide a hand? Any ideas? Is it a defective unit? Otherwise, I am sending the Geniego back. I am currently extremely disappointed because I have been looking forward to this device for a while.

    Thanks!
     
  13. Jul 4, 2013 #173 of 360
    HoTat2

    HoTat2 Hall Of Fame

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    Is this (in red) just a mistake in your post?

    As the forwarded port numbers should be 8082 and 8083.
     
  14. Jul 4, 2013 #174 of 360
    pajer

    pajer AllStar

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    Finally got it to work. Called Directv one more time, the tech uninstalled the geniego and the mobile app from my services and reinstalled them and that was the trick. Just an fyi if anyone is having the same problem. Thanks for all your help.Also, i can stream through cellular connection because i have foxfi installed on my android phone and it can be set up as a wifi point and then i have my iphone connect to foxfi and it thinks it is a normal wifi spot. By the way i have unlimited data through verizon and will not give it up so i have to pay full retail for my phones. pajer
     
  15. Jul 4, 2013 #175 of 360
    la_nole

    la_nole New Member

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    Jul 4, 2013
    Well that is what I have seen on this forum, but I know I read 8084 and 8085for the 2wire router on the directv site. I will try 8082 and 8083 report back.

    Thank you very much.
     
  16. Jul 4, 2013 #176 of 360
    dsexton

    dsexton Mentor

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    I wrote in last week because I could not get home access to set up no matter what I tried with my Uverse 2Wire 3800HGV-B and a Linksys EA6500 behind it. The ports were opened correctly and verified by canyouseeme. I was having some other issues with the EA6500 while I was trying to get everything working, got on a chat with Linksys and spent at least 3 hours after which time they were unable even to re-flash my firmware. Fed up, I ordered an ASUS RT-AC66U and finished setting up and installing it this morning. It is set up exactly the same way the EA6500 was. I reconnected to GenieGO, chose automatic setup, and it now says it has been successfully set up. The only difference is the substitution of the ASUS router for the Linksys. In the hopes of helping some others who may have a similar setup with the Uverse 2Wire residential gateway and a router behind them, here is what I needed to do:

    The 2Wire is set up in DMZPlus mode which is supposed to open all applications to your WAN address which gives open port access from the 2Wire to your router. I had already done manual port forwarding on the ASUS to ports 8082 and 8083 for DTV before I connected it, but as I said I used the GenieGO automatic setup, so I'm not sure that the manual port forwarding was necessary. After switching the 2Wire DMZPlus settings from the Linksys to the ASUS, I had to reboot both the 2Wire and the ASUS for the changes to take effect. Before that I could not get canyouseeme to see any of my forwarded ports. As soon as I reset 2Wire and the router simultaneously, the ports were opened up.

    I have no idea why the same setup on the EA6500 will not work, but I am wondering if a few others who have written in that are running a 2Wire and a Linksys router are having router issues.

    Now as I am attempting further testing, the GenieGO on my PC keeps stopping working. Another problem to resolve!
     
  17. Jul 4, 2013 #177 of 360
    dsexton

    dsexton Mentor

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    May 2, 2007
    Further update to my earlier post at 1:11 pm. I reset the GenieGO after it started to show "Stopped Working" every time I opened it, after running about a minute or less. The reset seems to have fixed the problem.
     
  18. Jul 4, 2013 #178 of 360
    NR4P

    NR4P Dad

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    2wire Uverse modems are a bit of pain.
    I had an easier time with it and posted the port forwarding settings of the same 3800 series in post 68 in this thread.

    Never had to touch the DMZ. The key with the Uverse modem was to forward the ports to the WAN, not the router.
     
  19. Jul 4, 2013 #179 of 360
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    I have U-verse also,

    Motorola


    Model Number


    NVG510


    But it doesn't show in the list that comes up on the DIRECTV site for GenieGo. I have no other router attached, and both iPad and iPhone say portforwarding is enabled on 8082+3. Yet nada when out of my house...
    Tips?
     
  20. Jul 4, 2013 #180 of 360
    Steve

    Steve Well-Known Member

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    Lower...
    When you say "nada" when OOH, do you mean you can't see the DVR playlist at all, or you can, but tying to "Watch Now" fails?

    If the latter, I've had plenty of wifi bandwidth at certain hotspots, like hospitals, but have been able to stream, but have been able to stream In other locations, with even less bandwidth. So it could be the OOH provider you're accessing.
     

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