I have no problem logging in and connecting to my GenieGo, and I can see the list of all recorded content on all DVRs in my household. I can view program information, and I can download and watch locally stored programs from my phone. I just cannot stream by clicking on "Watch Now.":
GenieGo streaming works fine from my Windows clients, but this is the first Android client I have tried. Any ideas? (I see that in general, Android support for the GenieGo app is pretty poor, and the reviews and star ratings show that.)
But the TS said "I have no problem logging in and connecting to my GenieGo, and I can see the list of all recorded content on all DVRs in my household. I can view program information, and I can download and watch locally stored programs from my phone. I just cannot stream by clicking on "Watch Now.":"
True I guess, but I admit to still struggling to understand exactly why;
Don't know much about writing code, but I always understood the general concept to be an abstraction layered type model.
Where the "app" or "applications" software at the top "talks" or interacts with the OS through APIs. The OS in turn interacts with the BIOS software (or whatever constitutes this on a "portable device") below it, which then communicates with the hardware.
So, theoretically at least, the app as the highest abstraction layer should get no where near the hardware at the bottom, and therefore need not concern itself with it at all except for things like maybe authorization and authentication AIUI.
OK, thanks everyone for the help. I will just monitor the app compatibility page and software updates to see if the Note 3 is fully supported (as I can use most of the GenieGo features already).
FYI, just to update everyone watching this thread. DirecTV still doesn't list the Note 3 as an officially compatible device, however, they must have updated their Android app or the GenieGo's firmware recently because when I tried to use GenieGo from my Note 3, it asked to add my device (like it did during initial startup). Once I did that, everything worked perfectly!
FYI, just to update everyone watching this thread. DirecTV still doesn't list the Note 3 as an officially compatible device, however, they must have updated their Android app or the GenieGo's firmware recently because when I tried to use GenieGo from my Note 3, it asked to add my device (like it did during initial startup). Once I did that, everything worked perfectly!
Nope, I didn't do anything special. My wife has a Note 3 too and it works fine with the version released on Nov 5 too. Maybe try uninstalling, restarting your phone, and installing again clean?
Nope, I didn't do anything special. My wife has a Note 3 too and it works fine with the version released on Nov 5 too. Maybe try uninstalling, restarting your phone, and installing again clean?
Let me begin by thanking you for keeping our services for more than a decade now. We truly appreciate your business. This is Andrea from DIRECTV email department. I will be more than happy to assist you with your concern today.
I do apologize if you are having difficulty using the GenieGO app. This is not the kind of experience we want you to have. I have checked my resources about your concern and found that the GenieGO app is not yet compatible with Samsung Galaxy Tab 3. I forwarded your request to DIRECTV Management for review. Be assured your feedback is important to us and we often make changes based on our viewer's comments.
Our entertainment service is designed to give customers more choices including programming and services that you cannot get from others. For the latest announcements about DIRECTV services, please visit our website at http://news.directv.com
It has been a pleasure responding to you, Mr. ***. Thank you for your loyalty. We look forward to serving you for more years to come.
Dear Mr. Tellevik,
Let me begin by thanking you for keeping our services for more than a decade now. We truly appreciate your business. This is Andrea from DIRECTV email department. I will be more than happy to assist you with your concern today.
I do apologize if you are having difficulty using the GenieGO app. This is not the kind of experience we want you to have. I have checked my resources about your concern and found that the GenieGO app is not yet compatible with Samsung Galaxy Tab 3. I forwarded your request to DIRECTV Management for review. Be assured your feedback is important to us and we often make changes based on our viewer's comments.
Our entertainment service is designed to give customers more choices including programming and services that you cannot get from others. For the latest announcements about DIRECTV services, please visit our website at http://news.directv.com
It has been a pleasure responding to you, Mr. ***. Thank you for your loyalty. We look forward to serving you for more years to come.
Sincerely,
DIRECTV Customer Service
Yeah I got the same response when I complained that the GenieGo app won't work on my Dell Venue. I hope they add all of our Android tablets soon. Let's keep the pressure on!
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