1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Get Discounts or switch to Dish???

Discussion in 'DIRECTV General Discussion' started by omartinjordan, Mar 27, 2013.

  1. Mar 27, 2013 #1 of 101
    omartinjordan

    omartinjordan AllStar

    106
    10
    Mar 25, 2013
    I posted part of this in another thread but it's been hijacked! I have been with directv since 2006. I have a hr-20 hd dvr, 1 HD receiver and 1 standard receiver. My channel package is the old total choice. I have been out of contract now for several years. I have been thinking about how to lower my bill some. I am thinking of dropping to the entertainment package. I also would be interested in the genie if the cost was only an extra $3 a month for the whole home thing. I called and asked about getting one and they wanted $299. Told them to forget it. Several weeks passed and I called and talked to them about if I were eligible for any discounts to help lower my bill other than dropping to a lower channel package. They offered me 6 months of stars. WTF? Anyone have any suggestions? I seriously considering switching to dish for 2 years. My dream would be to drop to the entertainment package and save $12 a month and get the genie. Is this possible? I think that all together would drop my bill $9 a month which isn't much but I don't know how to get it any cheaper. It's over $100 a month right now.
     
  2. Mar 27, 2013 #2 of 101
    PCampbell

    PCampbell Icon

    1,639
    98
    Nov 18, 2006
    Call and ask if they can help lower your bill and be NICE. They may say yes.
     
  3. Mar 27, 2013 #3 of 101
    omartinjordan

    omartinjordan AllStar

    106
    10
    Mar 25, 2013
    I just tried that yesterday. They offered 6 months free of Stars. I declined. I was super nice.
     
  4. Mar 27, 2013 #4 of 101
    sigma1914

    sigma1914 DIRECTV A-Team DBSTalk Club

    14,573
    369
    Sep 5, 2006
    Allen, TX
    A member here who's a Customer Retention CSR told you because you're on an old package is the reason you likely weren't offered discounts.
     
  5. Mar 27, 2013 #5 of 101
    harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    Are you (or the CSR) saying that significant discounts are not forthcoming as long as the OP subscribes to a deprecated package?
     
  6. Mar 27, 2013 #6 of 101
    lparsons21

    lparsons21 Hall Of Fame

    4,224
    181
    Mar 4, 2006
    Herrin, IL
    As one who oftens switches, here's the way I look at it.

    Call and talk to retention to see what is the best deal you can get. If that deal isn't what you want, or you feel it isn't good enough, then look at the other service to see if they have what you want.

    If that other service has the channels you want, and the ones in HD you care about, then the switch is a money saver for you and is worth seriously considering. And while each SAT provider approaches how you interact with their gear, the task isn't daunting.

    From a money standpoint, switching every two years makes a lot of sense unless you need gear that will end up with a lot of upfront money, IF the other has the channels you want.
     
  7. Mar 27, 2013 #7 of 101
    sigma1914

    sigma1914 DIRECTV A-Team DBSTalk Club

    14,573
    369
    Sep 5, 2006
    Allen, TX
    Here...
     
  8. Mar 27, 2013 #8 of 101
    omartinjordan

    omartinjordan AllStar

    106
    10
    Mar 25, 2013
    How do you word it properly when you call? I want to switch to the entertainment package and are there discounts for that? I would think no since I would be going from $66 to $54 a month.
     
  9. Mar 27, 2013 #9 of 101
    harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    Thanks for the clarification, sigma1914.
     
  10. Mar 27, 2013 #10 of 101
    lesz

    lesz Legend

    218
    1
    Aug 3, 2010
    That information is not correct. I have a grandfathered package, and I'm currently getting a $10/month base package discount and several other discounts.
     
  11. Mar 27, 2013 #11 of 101
    Bill Broderick

    Bill Broderick Icon

    2,146
    157
    Aug 25, 2006
    Long Island
    Try: "I'm looking for opportunities to reduce my monthly bill. Via social media, I've been informed by a DirecTV CSR that the fact that I currently have a grandfathered package may be preventing possible discounts from appearing on my account. If that's the case, I'd be open to moving to a newer package if that could help me reduce my monthly bill".
     
  12. Mar 27, 2013 #12 of 101
    studechip

    studechip Godfather

    1,347
    73
    Apr 16, 2012
    I agree. I have a grandfathered package and I receive monthly discounts. Besides, we were also referring to a discount on equipment. He should be eligible for that being a long time customer.
     
  13. Mar 27, 2013 #13 of 101
    omartinjordan

    omartinjordan AllStar

    106
    10
    Mar 25, 2013
    It sucks you have to go through all this crap. I will try again this evening and see if they give me a different answer. If not, I am going to call dish and see what offers they can give and then try and weigh my decision. I really love the service but for what I currently have it shouldn't be a $100 a month.
     
  14. Mar 27, 2013 #14 of 101
    jdspencer

    jdspencer Hall Of Fame

    6,629
    12
    Nov 7, 2003
    I don't think getting 6 months of Starz is reducing anything. They just hope you forget to cancel at the end of 6 months. If I'm looking for credits/cuts it has to be actual cuts from my current bill. I liken this to Washington, where reducing the RATE of increase is the same as a cut.
     
  15. Mar 27, 2013 #15 of 101
    omartinjordan

    omartinjordan AllStar

    106
    10
    Mar 25, 2013
    Yes, I told the lady not to sign me up because I would forget to cancel it. By the way, I wouldn't watch stars if they gave it to me free for life. HBO or showtime, maybe.
     
  16. Mar 27, 2013 #16 of 101
    Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    Exactly. The expired packages were at a time customers could get more channels and pay less money than they do today for the channels. Most of the really good discounts are either grayed out or just do not appear unless you are put on a current package of choice or higher. Alot of industries are trying to weave customers off expired stuff. Like how some cell phone companies delete your unlimited data plan for upgrading your smart phone.
     
  17. Mar 27, 2013 #17 of 101
    omartinjordan

    omartinjordan AllStar

    106
    10
    Mar 25, 2013
    Canned again today and asked if I switched to current package were there any specials or discounts. Offered $5 off a month if I enrolled in auto pay. I also asked about genie if it wou ld increase my bill per month. Told me no and quoted $397 to get it. Caulking dish in a day or two to see what they have.
     
  18. Mar 27, 2013 #18 of 101
    Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    Sorry, but that information is correct nowadays. Their was a time where we could give customers on an expired package discounts higher than 5 by changing to a current package, add the discount, then go back and reinstate the old package and the discount remained, but it got changed to where the discount gets deleted by doing so. Their are other CSR's in here in both Crg and Ace who can verify grandfathered packages can not get good discounts nowadays really. I have nothing to gain by making up info-- just trying to help customers
     
  19. Mar 27, 2013 #19 of 101
    omartinjordan

    omartinjordan AllStar

    106
    10
    Mar 25, 2013
    Sorry, called. Autoccorrect
     
  20. Mar 27, 2013 #20 of 101
    goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    Are you being transfered before any of this information is given? The first group you usually speak to is billing who can only quote regular prices. Do not get aggressive with it but call them and say you are looking at other providers because you do not feel you are getting your money's worth. Billing will transfer you off. Free Starz for 6 months does not roll to regular price after the 6 months period. It's cancelled automatically.
     

Share This Page