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Getting Smart Card error

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by Donp, Aug 17, 2007.

  1. Donp

    Donp Legend

    119
    0
    May 2, 2006
    I Have a 811 reciever and for the past three weeks when I change from watching an OTA channel to either 119 or 110 in some instances I get a message that my "Smart Card is not authorized to recieve this program". Rebooting the receiver will correct this and sometimes if I leave the channel hp that is getting the "error' the error goes away. The is annoying and I want to know if there is any software fix that can be done. or if there is any other fix for this.
     
  2. igot2gonow

    igot2gonow New Member

    8
    0
    Aug 18, 2007
    If you are getting 005 013 or 014 error code, call dish now, they are open. Normally they can send a hit to reauthorize the smart card to the rcvr. Then go to channel 101 and then back to the problem channel. If that doesnt fix it, do a switch test and reset the receiver. If that doesnt fix it, then you need a replacement receiver.
     
  3. BNUMM

    BNUMM Hall Of Fame

    1,079
    0
    Dec 23, 2006
    I am having the same problem with my 721 receiver. I called Dish and they said to do a check switch. I did and everything was fine. The next time I did a check switch and it took care of it again. It sure is annoying.
     
  4. Donp

    Donp Legend

    119
    0
    May 2, 2006
    I have had this before and a check switch does fix it for a while, several months at a time. It will probably come back though as it has done in the past.
     
  5. BNUMM

    BNUMM Hall Of Fame

    1,079
    0
    Dec 23, 2006
    Dish finally replaced my 721 because they said it was a card reader problem. The replacement 721 worked fine for 2 days and then it started showing the 005 message. Called Dish and they had to reauthorize the card. That was last night. Will wait and see how long that lasts.
     

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