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Good CSR Service

Discussion in 'DIRECTV General Discussion' started by pistolpete52, Oct 17, 2012.

  1. pistolpete52

    pistolpete52 AllStar

    98
    4
    Sep 3, 2010
    I called DTV this morning to cancel the HD Extra Pack. The CSR was one of the most courteous CSR's that I've dealt with, not only with DTV, but with other services that I receive. Not only did she cancel the extra pack for me, she asked, "Would you like to receive Showtime for free for 3 months?" "Sure, why not!"

    I then asked to be transferred to tech support because I've been having issues with my DVR (HR24-100) . The problems are slow channel changing, missed recordings, and some recordings end up pixelated.

    He ran through some tests with me, all tests that I've run before for these issues. When all was said and done, we didn't find anything wrong. But, he did put in his notes that we did do these tests, and if the issues arise again, call and a replacement DVR will be sent out.

    Both, the CSR and tech support guy were very courteous and professional.
     
  2. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Good to hear you had a good experience with a DirecTV CSR.


    As for your issues with the DVR, you mention that there is some pixelation, are all of your signal strengths good?


    - Merg
     
  3. pistolpete52

    pistolpete52 AllStar

    98
    4
    Sep 3, 2010
    My signal strengths are:

    1-8 99 97 99 0 98 100 98 100
    9-16 98 100 100 40 99 100 98 100
    17-24 98 0 99 100 99 100 99 100
    25-32 99 0 98 100 99 100 98 100


    Seems like they're pretty good.
     
  4. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    1,810
    96
    Jun 2, 2008
    Southeast
    What about your HD sat tpns? In the same Signal Strength Menu press + and wait for each to load and post your 99c, 103ca, 103cb.
     
  5. smitbret

    smitbret Legend

    133
    3
    Mar 26, 2011
    Whoops
     
  6. smitbret

    smitbret Legend

    133
    3
    Mar 26, 2011
    Looks good on that particular satellite, but what about the 99 & 103? Also make sure you are checking Tuner 1 & 2.
     

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