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Good Install Today with HR44

Discussion in 'DIRECTV General Discussion' started by jab5325, Jul 27, 2013.

  1. jab5325

    jab5325 Cool Member

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    Apr 14, 2010
    Just wanted to comment on a good installer today. Didn't know DirecTV still did sidemounts on a house, but, it went well. Also, got a new HR44--didn't realize my area (central PA) was in the area for one.

    What's the customary tip to give an installer, by the way?
     
  2. JohnBoy

    JohnBoy New Member

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    Great to hear, as I too had a great install yesterday for a genie/hr44 and 3/C41-100 mini clients.

    Tech was kind and courteus and on time.He removed my old Slimeline 5 and old wiring from my 08 install and basically did a clean sweep all the way around with a new dish and wiring.

    As far as tipping,I was not sure if you tip them or not.I was just as equally as kind and offered refreshments and finger snacks to make him feel at ease and comfortable.
     
  3. peds48

    peds48 Genius. DBSTalk Club

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    a "jackson" is considered "customary"

    as far as "finger" food, I try not to give those out as some many folks are allergic to all kinds of stuff. and when given out "refreshments" make sure they are in a closed container (bottle).
     
  4. 242424

    242424 AllStar

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    Mar 22, 2012
    An installer saying what tip is "customary" lol
     
    2 people like this.
  5. Bill Broderick

    Bill Broderick Icon

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    As someone who lives in the market that peds48 serves, I can say that a "jackson" is what I typically tip a DirecTV installer, unless he does something special, in which case, the tip will be increased accordingly.
     
  6. o7RAVENS

    o7RAVENS Mentor

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    Oct 28, 2007
    Baltimore Md.
    I wish peds48 lived in my area(Baltimore) and installed a hr44 for me, you bet he would get that Jackson and then some.
     
  7. 242424

    242424 AllStar

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    Here's my tip -------> Show up on time :biggrin:
     
  8. JohnBoy

    JohnBoy New Member

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    I've never tipped the BrightHouse guy,The Uverse guy,The Phone company guy, so I felt I would give the Directv guy equal treatment.

    I only tip waiters and waitresses where food poisoning might come into play. :smoking:
     
  9. 242424

    242424 AllStar

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    Bingo! I don't like spit on my food either. lol
     
  10. peds48

    peds48 Genius. DBSTalk Club

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    tips really come into place on this job at the beginning of the job. I have many customers that "greets" me with a $50 dollar bill on their hand when saying hello, for these folks I would go out of my way to make sure everything is done beautifully. well for those who do not tip of tip after, they the get well a "standard professional installation"
     
  11. HoTat2

    HoTat2 Hall Of Fame

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    Tipping a Jackson seems fair for a good install;

    But I admit I have problems getting around the nagging feeling that now instead of (unless I can it waived on the original order of course) the standard $49.95 installation fee, I'm now effectively paying $69.95. :mellow:
     
  12. Bill Broderick

    Bill Broderick Icon

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    The problem that I've had with this methodology is that my experience with Mastec installers has been very spotty. I've had guys who didn't bring the proper equipment with them, who have incorrectly told me that multi switches couldn't be connected the way that I wanted them connected, until I pulled the installation instructions out of the box and showed them an diagram proving that my desired connection methodology was correct (this one actually saved the installer a trip onto my roof, so it wasn't a matter of me asking to do something more difficult). I've been told that I don't have line of sight when I tried to have a Slimline installed, with no supervisor follow-up even after I requested one. When I hired an installer, he was shocked saying that I had perfect line of sight. I would have been really pissed had I tipped these guys upon arrival.

    On the other hand, I've had other installers (mostly doing new installs at friend's houses, but some at my house) who have been excellent. I would happily tip them up front if they showed up at my door again. But, with as many bad installer experiences that I've had over the past 17 years, that's not a chance that I want to with an unknown entity.
     
  13. 242424

    242424 AllStar

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    Anyone that has to be bribed at the start of a job to do good work should probably be replaced. Pride in their work should be their main motivator.
     
    2 people like this.
  14. Joe166

    Joe166 AllStar

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    Jan 5, 2007
    I agree totally with this statement. I tip for exceptional service, except at those places where the tip is routine like service industries such as waiters or waitresses. I also concur with the previous statement that of the last 10 mastec employees I have had the "pleasure" of working with, whatever they were paid was too much except one of them, which I tipped after the job.
     
    1 person likes this.
  15. GBFAN

    GBFAN Godfather

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    I'm not sure why I would tip someone that I have to supervise while they do their job.
     
  16. Bill Broderick

    Bill Broderick Icon

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    The good ones that deserve tips don't need to be supervised. On the other hand, if they are doing something that I've never seen before, I still like to watch what they are doing so I can learn from them.

    In those cases, I will tell/ask them if they mind upfront. For example, I saw my first SWM install at a friend's house. At the time, it was brand new technology. I told the installer that I hadn't seen a SWM install yet and asked if he minded if I watched him. Once he was done installing the dish on the roof, he stuck his head in the house and told me that he was about to install the splitter and power inserter. While he was installing that, he was telling me why he was doing what he was doing and what would need to be done in order to add additional receivers in the future. That information came in very handy, the next year, when my friend had a pool bar built in his back yard. I was able to tell him exactly where a trench needed to be dug in order to run a new coax line from the bar to the location of splitter. Then, once the bar was finished and the TV installed, I was able to get it connected for him.
     
  17. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    I hope that earned you unlimited pool and bar privileges! ?
     
  18. Bill Broderick

    Bill Broderick Icon

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    ...and then some. I bought the commercial grade, two tap kegerator for the bar.

    [​IMG]
     
  19. JohnBoy

    JohnBoy New Member

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    Sep 8, 2011
    So true.

    I'll have to remind myself if I need another install service for another room in my house to tell the customer service rep not to send Peds48 to my place because all he's gonna get is a cold coca a cola and a pat on the back.. :grin:
     
  20. inkahauts

    inkahauts Well-Known Member

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    Pretty sure peds is referring to asking someone To do work outside the scope of what they are supposed to do.
     

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