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Good Signal - But....

Discussion in 'General DISH™ Discussion' started by tommiet, Jun 23, 2010.

  1. tommiet

    tommiet Godfather

    356
    7
    Dec 28, 2005
    Problem called in due to pixelation on multiple channels. Dish offered to move me to the AE. Worked for me as I was starting to shot through trees and $15.00 was a lot cheaper than cutting down trees!

    But even after the change out, and excellent signal, I'm still having drop outs or "pixelation" on some channels - local and others. It does not happen all the time and I have started recording the problem so I can show a tech.

    I figured unless I could prove it was doing it, they won't find the problem or fix it.

    Other then signal strength, what else can cause these drop outs?
     
  2. tedb3rd

    tedb3rd Godfather

    357
    0
    Feb 2, 2006
    The most likely cause is a bad aim/alignment... but you're saying that's been checked(?)... Does the pixelation seem to be occurring on certain channels? On the channels where you are getting pixelation, hit the info button twice so the window appears (and it's not transparent). It will tell you which sat that channel is coming from. See if there is a consistency. If there is, it's likely something blocking the signal, but not completely... Like leaves... A cable run that's too long or bad cable might be the problem--but I emphasize might as in probably not... The cable must be RG-6 the whole way. When they installed the dish, did they use existing cable in the house (between the dish and the receiver) or did they run new cable themselves? I've had bad cable (construction workers got a little too macho with the staple gun) and it was pinched/damaged... but that made it so the receiver couldn't even 'see' the LNBs... much less a signal strength.

    A while back I saw a DirecTV install that didn't work correctly because it was RG-6 cable all the way except for one piece that was about 4 feet long. That made certain channels work fine but other channels nothing... We ended up calling tech support and learned that it's called 'signal trap'... Is there any part of your cable between sat and receiver that's not RG-6? I've heard that there's no tolerance for RG-59 cable with the newer receivers... and 722 would count as new.

    Let us know what you find out.
     
  3. kucharsk

    kucharsk Godfather

    513
    5
    Sep 19, 2006
    Note that due to severe thunderstorms in recent days at their uplink center in Cheyenne, WY, there have been tiling issues on several channels that has nothing to do with your signal.
     
  4. Ohioankev

    Ohioankev Legend

    214
    0
    Jan 19, 2006
    Bad wiring can do it. I recently had to have a cable replaced because of signal loss for brief moments that would stop the DVR from recording. They had to come out twice, first time they realigned the DISH and the second time they replaced the wiring.

    Thanks for filling me on on the problems in WY, I had issues trying to record TV shows tuesday night on court TV.
     
  5. Dave

    Dave Icon

    864
    0
    Jan 28, 2003
    Even on the AE package you still have to go thru the trees to get a signal. Bad news is you may have to do some chopping on some trees to get a clear line of site.
     
  6. boba

    boba Hall Of Fame

    5,580
    0
    May 23, 2003
    What is an AE package?

    I know what Eastern Arc is and I know the programmer A&E but your AE package is unknown.:):):)
     
  7. CCarncross

    CCarncross Hall Of Fame

    7,058
    60
    Jul 19, 2005
    Jackson
    America's Everything
     
  8. boba

    boba Hall Of Fame

    5,580
    0
    May 23, 2003
    Context sounds more like a change to Eastern Arc rather than a change to Americas Everything. If using abreviations they need to be clear as to what is being discussed.:):):)
     
  9. CCarncross

    CCarncross Hall Of Fame

    7,058
    60
    Jul 19, 2005
    Jackson
    EA is Eastern Arc which is a direction of sats, AE which is America's Everything is a programming package, but its easy to see some getting confused or even possibly misunderstanding the CSR. If they are talking about LOS issues its most likely about Eastern or Western Arc related and not programming package related.
     
  10. RASCAL01

    RASCAL01 Godfather

    298
    1
    Aug 1, 2006
    I had the same problem with drop outs. The fix was tech installed new wiring inside. I guess 622 did not like old cable wire
     

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