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Got Free Upgrade, gave me HR21 NOT HR24!!!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by atcNick, Jul 14, 2010.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    Well, at least you got the best of the 21 series. Very dependable HR. You should have it for several years. Yeah, it's slower than the 24s and the 20-700s. Quite noticeably slower, but at least it will work.

    Rich
     
  2. David MacLeod

    David MacLeod New Member

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    the arbitrary swapping of units that worked with the hr24's due to installers lack of training has caused a lot of issues with supply.
     
  3. matt

    matt New Member

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    thank you

    swapping out the 20-100 models instead of using the splitter and BSF is just lazy IMHO. maybe they know something I don't, but mine is working just fine like that.
     
  4. RobertE

    RobertE New Member

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    More of lack of knowing on how to set them up and constant whinning from those demanding perferectly operation units get swapped out with 24s.

    Supply chain can't keep up. All those 20-23s that "wouldn't work :rolleyes: " with DECAs are going through the refurb process. Want to bet where they will be showing up in the next few weeks. ;)
     
  5. BattleScott

    BattleScott Hall Of Fame

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    Unfortunately, the ONLY thing that CAN be done needs to be done ahead of time and in your case you are now stuck with an incredibly inferior DVR for 2 years. However, for the benefit of others, when you place the order, request the CSR to note on the installation order:
    "Customer will ONLY accept a NEW HR-24 unit. Any other unit is not acceptable and installation will be refused at arrival."

    If the CSR will not agree to do that, then DO NOT place the order. Ask to be transferred to the customer retention department and repeat the process until you get someone who will. IT CAN BE DONE, I am proof that it can be. The technician showed me the work-order and said if more people knew about the HR24, that is all they would be able to install. He also said that, because of what was stated on the work-order, if they did not have one he would have called and postponed until one became available, saving us both a little time and trouble.
    Signing a 2 year commitment for anything other than an H/HR24 at this point is foolish. These receivers are what DirecTV SHOULD have had 3 years ago.
     
  6. foss

    foss New Member

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    I'm a new customer and not an upgrade and I had my install this morning.

    I got a HR21-700 and an H24.

    After using both the H24 is a lot faster than the HR21 with respect to lag and usability. The difference is pretty big actually and I'm not sure if the HR24 is any different than the H24 in speed since it's a DVR vs non.

    I asked my installer but he was clueless and when he called and asked his boss, I got the normal "we're out of those" response. The installer himself told me all of his previous installs like mine were HR24s, which is why he didn't know he needed a DECA thing to enable MRV. I had to tell him that.

    I called DTV customer service to find out if they could do anything for me. The first woman said I should ask the installer if he has any, and when I told her he didn't she transferred me to another person who basically yelled and me and told me they don't have to give me anything. My issue was that the DVR listed on their website and the one that I demoed is a lot slower than the one I got, and I wanted the equipment that is shown on their site, but again I was basically yelled at for even thinking I could ask for the recent hardware.

    At this point I'm not sure whether I should cancel or not. I still don't have MRV set up because my installer had no DECA units and won't bring me one until tomorrow morning because he's across town. (Lame excuse). He also took my entire Dish satellite including the LNB which I need to return.

    I'm considering putting my H24 downstairs and keeping my HR21 upstairs so that I can have the faster UI since I use the downstairs one more which would be fine, but I just don't see why I should compromise like this when I'm just about to start a new 2 year contract with new service.

    I have 24 hours to cancel and at this point I'm 50/50. Not so much about getting a slower/older DVR but more about the completely ****ty service I've gotten on just my first day of DTV.
     
  7. Carl Spock

    Carl Spock Superfly

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    Things are tight right now on hardware. There just aren't the HR24s around to fill all the new installs. A month ago, you probably would have gotten one. A couple of months from now, you probably would, too. Success - people like yourself who have switched - has drained the pipeline dry on receivers, and caused spot shortages on other things like your DECA modules.

    As for your installer, there is no defending him except that installation positions, be they for cable, Dish or DirecTV, are all entry level jobs. Kids learn their craft there and then go onto places like the local phone company or maybe a local home theater installer and make more money with better working conditions. It does suck but it is an industry-wide and not just DirecTV problem.
     
  8. foss

    foss New Member

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    Personally, if hardware is short, that is DirecTV's problem not mine.

    They could easily remedy anyone's issue with this by sending out an HR24 when they have some in stock but they don't want to do that for the same reason they're not having more HR24s made/purchased.. they want to maximize their profit and 99% of customers aren't going to know the difference.
     
  9. Carl Spock

    Carl Spock Superfly

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    Then, foss, if you know the difference, become the biggest stinking pile of horse pitute with both DirecTV and your local installer and get yourself a HR24 some way or another.

    And, yes, it is your problem or you wouldn't be posting about it in this thread.

    They are not required to give every customer the very latest hardware. They never have made that promise in the past, it doesn't sound like they made it with you and they aren't going to make it to customers in the future.
     
  10. foss

    foss New Member

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    I feel I have a valid point as the units I demoed and used in stores and other people's houses and the one on their website is nothing like the receiver I was sent.

    Yeah sure it's my problem. I post on here to get some feedback that's all so I can't understand why people are so pissed off at my criticism on this policy.

    Some people seem to think that this isn't an issue and that people blow it out of proportion and I don't understand that.

    If DTV had listed on their site all the different DVRs you might get and that some are faster than others and some have larger capacity and some only output VOD stuff at 1080p and the rest at 1080i, I wouldn't have such an issue with it. As it is, they make a customer think they are going to get the newest equipment with the best user experience and the fact is that is a lie. The truth is you may get a refurbished unit from years ago that is much slower. But obviously that is not going to be good for sales.
     
  11. Carl Spock

    Carl Spock Superfly

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    foss, this is a great place to complain. Go right ahead. Sorry if I got in your way. :)

    It's just some of your arguments, like the 1080p one dealt with in another thread, don't ring true. You saw a HR24 in a store? Which store? DirecTV no longer deals with brick and mortar stores.
     
  12. wingrider01

    wingrider01 Hall Of Fame

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    Why should they list every dvr that is possible to get, the simple HDDVR covers everything, no where do they state that you will get this particular model, all they state is that you will get a MRV capable unit, period. Wanting the latest and greatest is not Directv's problem, if you want that order a leased one that from a retail location, there are numerous sites availabe on the net, brick and mortar locations are out since they don;t do that anymore

    What a customer assume is not directv's problem.

    As far as 1080i vs 1080p, seem to remember that ALL HR2X's have the capability to output 1080P /24 but not all SETS can accept 1080P /24 most of the set manufacturers cheap out and only allow 1080P /60. My Samsung can handle 1080P /24
     
  13. matt

    matt New Member

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    Maybe D* should switch the graphics on the website back to the HR23 since it is the same to them anyway.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    Costco is still selling 22-100s. I guess they'll never run out of those things.

    Rich
     
  15. Carl Spock

    Carl Spock Superfly

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    Wow. They must have those sitting in the back of the warehouse for over a year. They haven't been current for that long. I just checked and the First Look for the HR23-700 was November, 2008.

    This stuff always amazes me. I was a Polk Audio dealer for twenty years. We got a great buy-in on their first satellite/subwoofer combination for years and years after it was discontinued. I'd call my rep and say are there any more? He'd check and find out they just found another twenty sets in the warehouse. The same conversation six months later would result in another couple of dozen more.
     
  16. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    On the other hand, if they were really out at this point you all would be complaining :)
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    The folks at Costco told me they keep getting the 22s in from their supplier (D*?). In fact, I've not seen a different model on the shelves at Costco for a couple years. I've often wondered how many of them they made. I never saw a 23 in any store, and I doubt if we'll see the 24s. Just more 22s.

    Rich
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    And yet, in the PP's agreement it says (or used to say, haven't looked at it for a while) something like "equal to or better than". Let's forget about the 24s for a moment and consider that "equal to or better than". What HR that came after the 20-700s was "equal to or better than" a 20-700? None? I've never had a Pro model, so I'll ask you to ignore them, too.

    Rich
     
  19. Carl Spock

    Carl Spock Superfly

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    Assuming the line people at Costco really know what's going on with purchasing - a big assumption - and these are not just more they pulled out of the back of a warehouse, maybe DirecTV is using the HR22 like a private label receiver for Costco. It never was around that long. The HR23 came along soon after its introduction.
     
  20. mika911

    mika911 Godfather

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    My receiver that is being replaced due to failure is HR20-100. Is the HR20-100 faster than the likely replacements I'll get ?
     

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