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Got "The Letter"; Fees Added to 501/508

Discussion in 'General DISH™ Discussion' started by SayWhat?, Aug 15, 2011.

  1. CeeWoo

    CeeWoo Godfather

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    Looks like I'm moving from 1 HD & 2 SD receivers to 3 HD receivers for basically no cost :D (and minimal price increase in 2 yrs)

    Needless to say, I'm happy:hurah:
     
  2. Jim5506

    Jim5506 Hall Of Fame

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    Jun 7, 2004
    The 512 and 311 are not HD receivers, so I presume you are going with the 612 and 2 211's??
     
  3. wildbilll

    wildbilll Cool Member

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    Aug 29, 2011
    I have 3 510's and 2 501's and a 508 on my account. I got the letter but it only talks about replacement of the 501's and 508.

    First, are 510's going to be obsolete? I have looked at various sites and can't tell if the 510 does 8PSK or just QPSK.

    Second, can I get these replaced by DN shipping them to me so I can do it myself?

    I already have Dish Pro Plus equipment, so it should be fairly easy. I did it all myself last time.
     
  4. DoyleS

    DoyleS Icon

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    Oct 21, 2002
    El Dorado...
    They shipped the VIP211 to me and I did my own install. Still working through some wiring issues as my 508 was mounted in a rack in my theater room and was controlled by one of two RF remotes in 2 of the bedrooms. Unfortunately the new receiver doesn't have an RF remote so I need to do some reconfiguring of the wiring. Not a problem, just takes some time so I can get either a phone connection or broadband up to the room where the receiver will now reside.
     
  5. SayWhat?

    SayWhat? Know Nothing

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    Jun 6, 2009
    What about a UHF to IR blaster?
     
  6. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    501(40GB) = 508(80GB) = 510(120GB) - only a drive is different.
    You could provide them info about your LNBF/switch (DP+DPP) and ask to be send to you for self install.
     
  7. DoyleS

    DoyleS Icon

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    Oct 21, 2002
    El Dorado...
    A blaster would solve part of the problem but the old setup basically sent a ch 3 signal to the TVs in the bedrooms. Now that I have a 211, that TV is upgraded to HD and so I really need to locate the 211 near the TV. Easy enough to convert the coax to a sat feed but also need to drop in a phone or broadband connect at that point. A little attic crawling and I should be good.
     
  8. MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

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    Jan 18, 2011
    Hi, 510 receiver will be made obsolete as well but the are not in the first wave of changes that DISH Network is making. The way the obsolete receiver will be handled is in a passive phase now. If a problem happens that DISH Network needs to replace the receiver for, as a part of normal troubleshooting, the replacement box shipped would be a 512. Customers can choose to upgrade to HD equipment at any time, as this option does always exist. All swaps will be shipped unless a technician is scheduled as part of the troubleshooting.
     
  9. DoyleS

    DoyleS Icon

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    Oct 21, 2002
    El Dorado...
    One more question for Mary or Ray. I received and installed my VIP211 upgrade to replace my purchased 508. There were instructions in the box about returning the 508 that referenced a return shipping tag. There was no return shipping tag in the box and when I called Customer Service they said that I did not have to return the 508 since I had purchased it. I just want to verify that is the correct statement. The new VIP211 is a lease unit.
     
  10. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

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    Dec 28, 2010
    Because the 508 is an outdated receiver, we do not need to have it returned. If you have any other questions or concerns, please let me know. Thanks.
     
  11. jamesohoh7

    jamesohoh7 New Member

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    Sep 1, 2011
    Found this forum while googlin' about this 508 upgrade letter I just got.
    Bear with me if this is answered elsewhere, I just joined the forum... found this post and figured I'd submit my questions directly.

    A little background:
    Many moons ago, when the 1st or 2nd gen Dish PVR's were the thing (7001 I think?), is when I joined up. It was called the 'DishPlayer'.. had the Microsoft-sourced user interface (which I loved). I paid a 'lifetime DVR' fee at that point, which appears to be coming to an end now? I get that technology changes and so on, and those old receivers were phased out. The 508 I was switched to came with no DVR fee 'as is'.. and no mention of my previous lifetime-dvr thing was ever made.

    My actual dish up on the roof is the old dish-500 setup.. and it's so old you can't even read the 'dish 500' on it anymore, completely faded out!


    Now then...

    Does whatever new box I end up with come with whatever new sat-dish and associated cabling would be required? I am perfectly capable of installing it myself (I did my original setup and it's worked flawlessly for years, including 2 hurricanes).

    I just am trying to find out what is going to be sent when I upgrade, and what I may be liable for on my own (monetarily). I.e, do I have to separately purchase a new sat-dish setup, cabling, etc... and this upgrade situation is ONLY for the receiver itself?

    Thanks!,

    -James
     
  12. Doc_Monty

    Doc_Monty New Member

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    Sep 11, 2011
    Hello Mary,
    It appears you are the most knowledable on this topic.
    I never received a letter regarding the replacement of the 5xx receivers. I made 4 calls to Dish asking for a copy be sent to me, without success. Do you have a copy of the letter that could be attached to a response? I own a PVR 508 and my bill shows the $6 mo charged/credit for 24 months. When I inquired about replacement equipment, I was told that a tech had to come out and change the equip. I installed my own equip and surround equip. Is it possible to just have the replacement receiver shipped to me, as I am not about to let someone else disconnect my system?
     
  13. harsh

    harsh Beware the Attack Basset

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    Jun 14, 2003
    Salem, OR
    The issue here is that the replacement receiver has two tuners and if you don't have DishPro Plus switchgear, they'll have to install it along with a DPP Separator.

    If you were going to do it yourself, you would have to buy and install the LNB and separator (or run a second cable to the dish).

    You're getting your DVR fee credited and that's what you should expect. The upgrade, as was pointed out earlier, is not mandatory at this time.
     
  14. Paul Secic

    Paul Secic Hall Of Fame

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    Dec 16, 2003
    The Dishplayer was a piece of junk compared to the VIP series.
     
  15. DoyleS

    DoyleS Icon

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    Oct 21, 2002
    El Dorado...
    It probably depends on what you decide to do. If you are upgrading to an HD receiver then you will probably need one of the new Dish 1000.4 Western Arc dishes that receives 110,119 and 129. They would undoubtedly send out a tech to do that install for you and bring the new receiver. Depending on how long you have been with Dish and your level of subscription, that may be an inexpensive upgrade. One of the Dish people online here can check your account and let you know what your options are. Unlikely they would ship you a new dish and let you install it yourself at no cost but as stated before, they can evaluate your situation and give you the options. I find that dealing with Mary or Ray or one of the others that is here on the forum is really helpful.
     
  16. MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

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    Jan 18, 2011
    Hi, there have been no letters generated yet regarding the changing of the receivers. DISH Network did start billing accounts with the 508/501DVR's in accordance with all of our DVR receivers on 8-11. We issued credits for the 24 months to cover the changes in fees on these account. Within the next 24 months we will be replacing these receivers but we are not at that stage yet. If you would like me to review your account and advise options available at this time, please feel free to PM me your account info and I will follow-up as soon as I can. Thank you!
     
  17. mikesp84

    mikesp84 New Member

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    Sep 12, 2011
    I grow frustrated with Dish. They come out with promises that are not kept. Charlie Ergen proudly promoted the 721 and 501 DVR's as having free DVR service for life. That was one of the main reasons I switched to Dish. A couple years ago Dish told me the 721 was obsolete and I would need to upgrade and a DVR fee would be applied. It was only through the help of the exec resolution team that I was able to get the fee waived. Now my two owned 501's are going to be replaced and Dish is being gracious enough to give 24 months of waiving the DVR fee. I woudl thank them but it was suppose to be free DVR on the 501's for life not until Dish replaced them due to technology. I guess I am venting as too many times people and companys make promises that are not followed through with. I must say I have been happy the help I received from the exec resolution team as they wanted to make things right. I did not like having to open my bill and once again spend 30 minutes with customer service trying to sort out why my bill had changed. Advanced notice would have been appreciated as they guy I spoke to did not have any idea of what was going on.
     
  18. mikesp84

    mikesp84 New Member

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    Sep 12, 2011
    By the way--I have been with dish for 17+years so its not like I am a fair weather consumer.
     
  19. SayWhat?

    SayWhat? Know Nothing

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    Jun 6, 2009
    Define 'life'. Your life? Dish's life? The 501's life? The MPEG technology life?
     
  20. VDP07

    VDP07 Godfather

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    Feb 22, 2006
    I do remember when Dish designated the 501/508 PVR's as being free of DVR fees. I do not ever recall Dish designating them as free of DVR fees for life tho. I coulda just missed that part.
     

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