Well, I'm really gald that I followed the order process documented by DBSTalk, it just saved me many headaches. It was everything that I wanted and was happy. I got my install window for this coming thursday. Well, following the guide, I called Mid Michigan microtech (the installer) to confirm my order and it had been placed incorrectly for an HD DVR and a standard receiver. MMMC transfered me to D* order support who told me they had to cancel my order, then get me to D* sales to setup a new one correctly. They noted that I would prolly be charged an additional $99 for the receiver. I worked with another CSR that wouldn't honor the deal I had been quoted and I asked for a supervisor. After trying to not get me to talk to a supervisor, but not honor the deal, she finally said that she would transfer me. Instead of going to a supervisor I ended up with order support again. There they finally got me to a supervisor. I worked with a wonderful supervisor and she was very sympathetically and empathetic of the situation and wanted to honor the setup that I had been quoted. She said that we would need to setup a new work order for just the HD DVR install and that would meet the price that I was quoted. Then once the new account was created, she would create a separate work order for the HD Receiver and wave all costs on it. She also noted on the work order that I would need the HR20 and H20 to get my locals OTA. I was happy so we went ahead and did that. While finalizing the order (i had given my CC number and confirmed everything) the line went dead. My head swung down and I was thinking sh1t, i don't wanna go through all this again. Not 20 seconds later, the supervisor called me back to finish everything, I was shocked, I can only think of one time that Comcast went through anything like this for me (that was a rep in Minnesota when ESPN2HD got rolled out). My install date got pushed back by one day to the 26th, but that is completely acceptable. So needless to say, I'm very impressed right now with D* Customer Support and they have a very happy new customer, who will recommend the service to anyone and everyone.