We're moving to at the end of this month, so I called to schedule our move and was able to get a new HD receiver as part of the Movers special and a new HD DVR for having never upgraded our equipment. Then I added whole home DVR for a grand total of ~$110 out of pocket! I was able to get my preferred installation window. I was also offered the NFLST/Premiere package, which I declined (I want to keep my grandfathered package). The CSR did inform me of the 24 month commitment for this equipment upgrade, so no surprises or missed communication there. I can't think of anything they neglected to offer or inform me of. With the recent rash of complaints, I thought it was worth noting my very good experience. Now, hopefully they can find LOS from the city's approved location!