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Green Label Splitters ARE better

Discussion in 'DIRECTV Connected Home' started by veryoldschool, Jun 1, 2010.

  1. Jun 1, 2010 #41 of 114
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Working "OK" and working well enough to pass an upcoming system test are two completely different things.
    "word to the wise". ;)
     
  2. Jun 1, 2010 #42 of 114
    Rakul

    Rakul Slacker

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    Regardless are they still charging more for the MRV splitter? I know they were at one point, that one fact in and by itself should ensure the correct version comes unless they plan on refunding every non green splitter.
     
  3. Jun 2, 2010 #43 of 114
    cnmurray8

    cnmurray8 Legend

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    I am running MRV on my own DIY Deca install but I was using the white label SWM splitters I had. This morning I just ordered 2 of the green label ones to replace the white ones from Solid Signal. I will let everyone know what shows up white or green.
     
  4. Jun 2, 2010 #44 of 114
    sum_random_dork

    sum_random_dork Icon

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    I was one of the very first SWiM installs a few yrs back. I had a few issues so a tech came out for a visit over the wknd. He replaced my LNB and multiswitch with green ones. He said everything will be switching over and thse products are "better" than the original SWiM approved items they used.
     
  5. Jun 2, 2010 #45 of 114
    SolidSignal

    SolidSignal Cool Member

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    Oct 2, 2007
    We were informed by DIRECTV that there was no difference between the green label and the regular wide band splitters. When we ran out of the green label we started shipping the original SWS splitters. We are now contacting all customers who purchased this product to ensure they get the green labeled splitters they ordered. We would like to thank the DBSTALK community for bringing this to our attention.
     
  6. Jun 2, 2010 #46 of 114
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    This whole DECA/MRV rollout has been tough for all involved.
    SolidSignal is about the only place outside of DirecTV to offer these parts.
    I'm sure most can understand and as with the SWiM32, you're showing you do care and updating your system. :goodjob:
     
  7. Jun 2, 2010 #47 of 114
    Sixto

    Sixto Well-Known Member

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    A+ customer service.
     
  8. Jun 2, 2010 #48 of 114
    LameLefty

    LameLefty I used to be a rocket scientist

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    Middle...
    Thank you for this update. I have been a satisfied customer of yours in the past but given the confusion about the splitters in the last week or two, I have held off even considering buying new ones. I for one appreciate this effort to make sure the proper parts are being supplied.
     
  9. Jun 2, 2010 #49 of 114
    barryb

    barryb New Member

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    Thank you guys for the great customer service you have provided for me over the years. :)

    Stuff happens, but when it does a post like this goes a very long ways. Kudos to SolidSignal.
     
  10. Jun 2, 2010 #50 of 114
    cnmurray8

    cnmurray8 Legend

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    Jun 19, 2008
    I have been a customer for a number of years as well and really do appreciate the good customer service I have received from Solid Signal. I hope ordering the green label splitters this morning was not too soon before they checked the system to make sure green ones get shipped.
     
  11. Jun 2, 2010 #51 of 114
    David MacLeod

    David MacLeod New Member

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    Jan 29, 2008
    solid signal does it right yet again :)
     
  12. Jun 2, 2010 #52 of 114
    H82work

    H82work Cool Member

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    Jul 17, 2008
    Thanks, I had received my order last week and hadn't even opened the box on the splitter yet as I was planning on installing the items later this week. I just checked and I did receive the incorrect splitter, glad to see I will be able to get this corrected without any trouble! With customer service like this I will definitely be purchasing items from your company again. :joy:
     
  13. Jun 2, 2010 #53 of 114
    dminches

    dminches Godfather

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    Are you doing your own deca install because you don't feel like dealing with directv?
     
  14. Jun 2, 2010 #54 of 114
    Rakul

    Rakul Slacker

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    Good job, mistakes happen, it's what happens next that matters.
     
  15. Jun 2, 2010 #55 of 114
    swillotter

    swillotter Mentor

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    Nov 7, 2008
    i'm a service tech for dtv and they require us to use both green labled splitterts and lnbs for the decca ..you can use a yellow sticker lnb if you put a band stop filter in between it and the swim splitter
     
  16. Jun 2, 2010 #56 of 114
    kokishin

    kokishin Godfather

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    Silicon...
    Directv should pay dbstalk.com for being their communications channel for accurate info. Directv is just beyond belief!

    Thank you SolidSignal for correcting Directv's mistake!
     
  17. Jun 2, 2010 #57 of 114
    GibsonGuy

    GibsonGuy Cool Member

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    Jan 20, 2008
    I just ordered today and this makes me feel much better that I will be getting the correct one. Great customer service.
     
  18. Jun 2, 2010 #58 of 114
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I think we've given SolidSignal enough praise for their service and time to get back to the topic.

    Thanks,
     
  19. Jun 2, 2010 #59 of 114
    NR4P

    NR4P Dad

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    Sunny Florida
    Appreciate the testing and the results. But has anyone determined what is the difference in the green dot vs non-green dot splitters? Freq range seems to be the same so what else? Gold contacts? Improved port isolation? Loss per port?

    Any knowledge of the difference that qualifies for the green dot?
     
  20. Jun 2, 2010 #60 of 114
    bobnielsen

    bobnielsen Éminence grise

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    Bainbridge...
    I suspect that the difference is that the isolation has both maximum and minimum values specified, instead of just minimum. DECA requires that the 500-600 MHz signal couples between ports which are isolated. It is a fairly strong signal so the level of coupling doesn't need to be very high, just not too low.

    I ordered my SWS4 splitter from Solid Signal before they came out with the green ones and don't have any operational issues with MRV but I do get a failure in the system test of my H24 and HR24 (I don't have a bandstop filter either).
     

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