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Guide Data Failing to Update

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by MizzouTiger, Sep 6, 2011.

  1. itzme

    itzme Hall Of Fame

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    Jan 17, 2008
    Thanks, Stuart! Just another example how DBSTalk can save us all time and trouble, and by "all" I mean subscriber and DTV Techs.

    We'll stay tuned to this thread.
     
  2. Getteau

    Getteau Icon

    859
    10
    Dec 19, 2007
    Houston
    I had this issue on my HR21-700 yesterday and it was giving me a few 771 errors the day before. I was thinking the DVR was going out, but rebooted it last night after getting the message 2x and after verifying my signal strengths were all between upper 80’s and 100’s. I didn’t watch much TV after the reboot, so I'm not sure if the issue was cleared by a reboot.
     
  3. nike5580

    nike5580 AllStar

    75
    0
    Jun 29, 2010
    Pittsfield,...
    I have this issue as well on my HR22-100. I did a reboot this morning after it said there was no update for 10 hours. The system test I ran last night also hung at 18%.
     
  4. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    A request for those of you with these issues:

    If your receiver is connected to the internet, please send a report to DIRECTV. This can be accomplished one of two ways:

    (1) If you have ever participated in the Cutting Edge program, you have enabled the Miscellaneous Options Menu under Parental, Fav's and Setup. This menu gives you the option to send a report. If you want to enable this menu, do a KEYWORD search for IAMANEDGECUTTER and when it comes up with no content found, exit the search screen.

    (2) If you just want to send the report and don't care about the menu, do a KEYWORD search for SENDREPORT and you can send the report that way.

    Please report back by posting here with your model number and the report code generated on the screen.

    Please PM me if you have any questions.
     
  5. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Jun 18, 2006
    By the way, I'm moving this to the HD DVR Forum.
     
  6. BubblePuppy

    BubblePuppy Good night dear Smoke... love you & "got your butt

    5,282
    5
    Nov 3, 2006
    HR20-700 Report# 20110907-3A70
    AutoReboot @ 6:07am Central

    HR23-700 Report# 20110907-3520
    AutoReboot @ 5:23am Central

    Note: Guide extends out to 9/20 6:30pm.
     
  7. skyboysea

    skyboysea Icon

    540
    0
    Nov 1, 2002
    Model: HR20-700
    Report: 20110907-11F5

    Notes: Received the "guide not updated for 4 hours" message yesterday evening. The receiver was extremely slow to respond to the remote sometimes not getting the commands at all.
    Receiver rebooted sometimes last night and is working ok now.
     
  8. ilikehd2011

    ilikehd2011 Cool Member

    30
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    Apr 2, 2011
    Model # HR21-700
    Report # 20110907-26E3
     
  9. itzme

    itzme Hall Of Fame

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    Jan 17, 2008
    Report no. 20110907-E9B hr24-100
    Diagnostic code 45-074
    System test states "critical satellite data not received. Your receiver restarted at 7:33a, today...

    Report no. 20110907-1D08 hr24-100
    Diagnostic code 45-887
    Same test failed, same note

    Both running 0x4d1
     
  10. B Newt

    B Newt Icon

    783
    9
    Aug 12, 2007
    Hr20-100

    2011097-1626
     
  11. dvdmth

    dvdmth Icon

    1,071
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    Jul 24, 2008
    Denver, CO
    I wish I saw this thread last night. Had the issue with our HR22-100. System test hung at 18% as someone mentioned in an earlier post. Did a reboot, and afterwards the system test passed. No issues since.

    Stuart, should I send a diagnostic report even though the issue is no longer present?
     
  12. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Jun 18, 2006
    If you can, that would be great.
     
  13. naijai

    naijai Hall Of Fame

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    Aug 19, 2006
    Will send mine once i get home this evening for all receivers affected
    HR24-200
    20110907-2D9C
     
  14. spaul

    spaul Godfather

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    Jul 18, 2009
    Stuart just doing report from my HR20-700 code 20110907-14FF .I think it was sent right said would take a few minutes then when done just said continue and went back to 1st menu just exited out .Checked my guide and it forwards to 9/21 which seems about max or normal.
     
  15. NorfolkBruh

    NorfolkBruh Legend

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    Jun 9, 2007
    20110907-2fd6 took 24 minutes for it generate and send the report and that's just the first -700 unit!
    20110907-2C14 &
    20110907-2572
     
  16. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Jun 18, 2006
    Yes, that's the way it works. They didn't put a lot of effort into making it pretty.
     
  17. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    HR23-700
    20110907-28D0

    This DVR re-booted on it's own this morning at about 7am eastern and all has been okay since.

    My guide is out to 9-20.
     
  18. dvdmth

    dvdmth Icon

    1,071
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    Jul 24, 2008
    Denver, CO
    20110907-3979 for HR22-100
     
  19. Bardman

    Bardman AllStar

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    Apr 23, 2002
    HR23-700 reports 20110907-1F88
     
  20. needsleepido

    needsleepido New Member

    7
    0
    Jan 8, 2008
    HR21-100
    Report Code: 20110907-3619
    Diagnostic Code From System Test: 45-72-329
     

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