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Guide Data Stinks

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by n3ntj, Jan 4, 2009.

  1. GrumpyBear

    GrumpyBear Hall Of Fame

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    No I was more worried about starting a, Fanboy war, the word Bug and HR2X, normally stirs them up.
     
  2. stephenC

    stephenC Legend

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    russdog and Steve - You indicate that there are differences in guide data for the SD TiVo and the D* HR-2x boxes. Steve, do you know if Tribune formats the data stream differently for HD channels versus SD channels? Just curious if there is only an issue with HD-DVR data streams. Maybe Tribune hasn't updated their processes for all the new HD channels.
     
  3. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I do not believe that Tribune formats the data differently for HD and SD programs. The issue here is that Tribune is getting bad information from the providers themselves and there is practically no way to police it at that point. The individual providers are to blame for poor quality control.
     
  4. Ruttrow

    Ruttrow New Member

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    As a new Direct customer this is the one thing that annoys me. I have had DVR's with both Comcast & Dish over the years and NEVER had a problem with recording a series. Since we switched to Direct it is an ongoing issue. One example was the First 48 on 1-1-09. They had a marathon on all day and the DVR did not record one episode. That is correct because It is set to record " first run ". 8:00 CST was a new episode, air date was 1-1-09 and that didn't record either. Nothing else recording at that time. I know this may be a dumb question but could it have to do with the terminology Direct uses? First run instead of new episodes? Going from memory ComC & Dish use " new episodes" instead of first run. If all the companies are getting their guide data from the same place why is this only an issue for me anyway with Direct?
     
  5. Steve

    Steve Well-Known Member

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    I do know from old discussion threads that TiVo is somewhat involved in the preparation of the DirecTiVo guide data. Whether or not TMS sends it to TiVo first and they "massage" it and then send it along to DirecTV, or TMS does some add'l processing per TiVo's specifications and then sends it to DirecTV, I don't know. /steve
     
  6. Bosox07

    Bosox07 AllStar

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    I noticed wrong info this morning on MLB-HD and it is also wrong this afternoon. 2pm Eastern MLB Baseball World Series Game 1. First aired: 1/10/2009. :confused:

    1) This game was played in October.
    2) If "first aired" is for "on this channel", its on today.
     
  7. MartyS

    MartyS New Member

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    Steve, I believe that from past discussions, they all get the same info. I remember reading (and I may be wrong) that TiVo uses more of the information from TMS for their guide than D* does.

    That's why in the past there was more information on actors, run dates, etc. that showed up on the TiVo than did on the HR series. At least that's my recollection.

    I know that if I'm wrong someone out here will chime in.
     
  8. Steve

    Steve Well-Known Member

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    You're right, that's a weird one!

    I assume that the game has been edited to fit within a certain time constraint. In that case, I'd guess that makes it a "new" show, and as a result "first aired" should reflect today's showing date. But 1/10/09? Someone screwed-up somewhere. (MLB or TMS, in this case). Just my .02. /steve
     
  9. GrumpyBear

    GrumpyBear Hall Of Fame

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    Stuart,
    I think there is a disconnect between the information coming down and the Guide. If Steve is correct and Tribune is supplying the same info for both Direct, Dish, Tivo, and Comcast, Direct isn't processing the information correctly then. Episode # and Original Air date is included. Not air date for that Channel, but the Original Broadcast date. As for movies, its not the original Broadcast date, is the date they were released in the Theater. All this is being sent down, and strange that one or 2 different companies can process the info, as some say ComCast shows, and uses this information as well. I thought I would post some pic's.
     
  10. Steve

    Steve Well-Known Member

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    FWIW, if "Episode #" is what I think it is, DirecTV gets both, but only displays a "First Aired" date under "INFO". We don't see the "Episode #" unless there's been a recording error, in which case it's shown in the HISTORY entry for that event. /steve
     
  11. LarryFlowers

    LarryFlowers New Member

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    This conversation needs the OP to post what he was having problems with.
     
  12. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    Except when that is incorrect as well. SciFi was well known for screwing up Stargate SG1 back in the day because the first aired date was the date it ran in Canada which was 2-3 weeks ahead of the U.S. and thus the Tivo's (and the HR2x's once they came out) would see SG1 as a repeat and wouldn't record it. I think 5 or 6 years in a row I had to change my SG1 season pass to get both first run and repeats and then delete all the actual weekly reruns it would record.

    Or when the first aired date on Dr. Who is the date it first aired in the UK....6 months ago.

    Just simply pointing out that first aired date won't solve all the problems. It would probably solve some but create some others.
     
  13. Steve

    Steve Well-Known Member

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    Of course no solution will be perfect, but the reports I've seen of OAD being wrong appear to be a % "rounding error" compared to the 95% of shows that were missing either first-run or repeat status flags.

    The last time I was able to check a full complement of GUIDE data (before DirecTV stopped limiting SEARCH results to 500 matches), Less than 1% of shows were marked "First Run", and a little over 4% were marked "Repeat", and those were VERY conservative estimates on my part. At the time, I guess-timated that the 581 channels I "got" were only airing an average of 10 shows a day, which was probably a low #.

    /steve
     
  14. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    Gotcha. Strange that of my 40 series links none of them have problems with getting first runs properly. Then again I don't record anything on the "problem" networks like Comdedy or MTV. Oh well...
     
  15. Steve

    Steve Well-Known Member

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    You're right. I think since that post, DirecTV has done some work in this area to improve things, because I see far fewer posts about Daily Show and Colbert first run/repeat issues than I have in the past.

    And it's possible that they implemented our Wish List request and are now using OAD, and we just don't know it. I guess the only way we'll be able to tell is by monitoring the frequency of OAD issues being reported. /steve
     
  16. russdog

    russdog Godfather

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    Evidently, that's the D* quality pledge, right there ;-)

    Then how come the data is correct for D* TIVO's and missing for D* HR's?
    That's the providers' fault?

    I swear to God, everything that D* screws up, the answer is "they're doing the best they can", "there's nothing else they can do", etc. etc.
    Which is just not true. There are not some under-funded charity. They are a $billion-business who are responsible for the service they provide.
    It's bad enough that these very basic things are problems. What makes it worse is that they fail to correct them. (Instead, they "listen" to us.)
     
  17. wilbur_the_goose

    wilbur_the_goose Hall Of Fame

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    I hope D* gets a new guide data provider, seeing how Tribune has filed for bankruptcy
     
  18. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    Well, Remember that bankruptcy doesn't mean anything in terms of day to day operation of most companies. It just means they don't have to pay their debts for now. That's all Tribune has done with their filling.
     
  19. n3ntj

    n3ntj Hall Of Fame

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    Lancaster,...
    Just as a few examples of the guide data being wrong or lacking -

    1. Several shows on TLC such as Little People, Big World and Jon And Kate Plus 8 (incidentally my neighbors) have had just their basic show descriptions, not actual episode descriptions listed. I noticed last night, however, that this info was updated. Prior to that, it was not.

    2. Several shows on RTN (local subchannel) such as Emergency!, Dragnet, Quincy, Kojak, etc. just list what the basic description of the series is, not the actual episodes.

    3. The program "How It's Made" on Science Channel often has the wrong descriptions to what the actual program is about.

    I am sure the issue is station/Tribune related, but does D* have no control over the quality/truthfulness of this data?
     
  20. Steve

    Steve Well-Known Member

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    Look at it from TMS's standpoint. There are probably at least 800 channels of show descriptions they process daily for all their customers (newspapers, cableco's, websites, etc.). Figure 10 shows per channel per day. That's 8000 descriptions a day they'd have to review for accuracy! (And even if they could review them, what unimpeachable source do they check them against?) I'd say that's a nearly impossible task, best left to be checked in small parcels by the folks who own the shows and communicate the descriptions to TMS in the first place.

    If you accept the above, then it's DirecTV's responsibility to make sure that all the data TMS supplies them for some 700 of those channels actually gets parsed properly and winds up in our GUIDE.

    Just my .02. /steve
     

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