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Guide showing "to be announced" on a lot of channels

Discussion in 'DIRECTV General Discussion' started by Soulweeper, Apr 10, 2011.

  1. Carl Spock

    Carl Spock Superfly

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    I had this happen last week with my HR23. My HR20-700 and H23 were fine. A double reboot, as recommended here, cured the problem and it hasn't returned.
     
  2. n3ntj

    n3ntj Hall Of Fame

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    Lancaster,...
    I am not in front of my HR24-200 at the moment but will two RBRs also work to flush the guide data? I also noticed the "To Be Announced" on many channels in my guide.
     
  3. hilmar2k

    hilmar2k Hall Of Fame

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    See post #6.

    Menu resets are preferred to RBRs.
     
  4. Soulweeper

    Soulweeper Icon

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    I did two menu resets, and it cleared it up for me. As the previous poster stated, menu resets are the preferred method.

    I just checked my 101 signals again, since both HR24s had the exact same issue, and if it's not a known issue, then it has to be another common denominator, like the LNB. Now, transponders 18, 26, and 28 are all 0, both receivers, both tuners, so I'm sure that's where my issue is coming from.
     
  5. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I think those are spot beams, because I too show those with zeros and yet don't have the guide problem.
     
  6. Soulweeper

    Soulweeper Icon

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    Yeah, you're right. :) I realized that right after I posted the numbers.:grin:
    Those 3 are always 0.
    That being said, all my other 101 numbers are still great, so if it's not a known issue, it seems a little strange that both HR24s did the exact same thing without a common denominator, like the LNB. Maybe it's an intermittent thing with the LNB, like I was thinking earlier. The double menu reset cleared it up, so I'll just wait and see.
     
  7. hilmar2k

    hilmar2k Hall Of Fame

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    Seems unlikely to be a local hardware issue since many of us seem to be experiencing the same issue.
     
  8. TDK1044

    TDK1044 Godfather

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    I spoke to Tier 2 tech support about it a few months back. They are certainly aware of it.....in fact I got the impression that they were a little angry about it.

    I've found that simply reauthorizing the DVR fixes it, without the loss of service that you get with a reset. i haven't had to do it for a while though. :)
     
  9. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    While I do see your point, since not all are having the problem, the same might be said about the DirecTV side too. :shrug:
     
  10. hilmar2k

    hilmar2k Hall Of Fame

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    Whatever the reason for the issue, and whatever the resolution for it is, it's annoying.
     
  11. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    There is simply such a disconnect between all departments at DirecTV, I'm not sure "Tier 2" has any more information than the front line CSRs.
    I've simply had so much misinformation passed out [from everyone up to supervisors] that unless I get it from an engineer, I take everything with a large amount of salt.
     
  12. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I think that we can all agree on this. :)
     
  13. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Could you please say why? Do they do a slightly different set of resets? Or is it your personal preference?
     
  14. TDK1044

    TDK1044 Godfather

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    I hear you, VOS. To be fair, the Tier 2 tech did actually explain the issue to me, but to be honest I think I lost the will to live half way through his explanation.
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    A DVR has a hard drive, and as such, just like a PC, using the menu "restart" allows it to "pack up' anything it's doing before shutting down.
     
  16. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I would have liked to hear what was said, though I tend to ask questions, which normally "paint them into a corner". :lol:
     
  17. Spicoli

    Spicoli This is only a test...

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    I did have this problem a few weeks ago but it was on one of my R22's not my HR24.
    I did a double reboot and have not had a problem since.
     
  18. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Makes sense, that— but is it more like an external HD where you get an admonition that you should've dismounted it before disconnecting, even though it was completely dormant?

    If not in record mode, or being accessed by another unit, other than receiving guide info, is it really doing anything but putting bits to the buffer?

    Put another way, is there any known harm to using RBR? (Living dangerously for five years by [sometimes] pulling the plug on externals without dismounting! :nono2: )
     
  19. hilmar2k

    hilmar2k Hall Of Fame

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    I think the real question is why not do it the preferred way? It's not like the menu reset is extraordinarily complex or strenuous. It's what, five button pushes? Heck, you don't even need to get up off the couch. :lol:
     
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    That "buffer" is to the drive, so it's always writing.
    The engineers have said, through the mods, to use the menu to reset and only use the RBR method if the unit isn't responsive to the remote.
    Any "nasty gram" would come during rebooting when it runs the receiver self test, but by that time it may be too late.
     

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