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Guide won't load

Discussion in 'DIRECTV Tips and Resources' started by Ebes1099, Oct 25, 2011.

  1. Ebes1099

    Ebes1099 Mentor

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    Sep 22, 2009
    My Brother just hooked up his STB to a 2nd TV and the channels all work fine but the Guide doesn't work. It acts like it will open it up but instead of any of the data loading it sits there as a blue screen (with the tv picture in the top right still working fine).

    Any ideas on why this happens?
     
  2. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    How is the second TV hooked up?
     
  3. Ebes1099

    Ebes1099 Mentor

    32
    0
    Sep 22, 2009
    Great question, and I'm not sure as I have not been there to see it yet. I will send an email and ask.

    FWIW, he is using an HR24. Are there multiple HDMI outputs on the back of that? I'd guess probably not. I know the first TV was connected via HDMI through a Pioneer receiver. The 2nd TV is in a separate bedroom and I don't think he's running component HD cables through the wall, at least I didn't see any last time I was there and the cords were hanging loose.
     
  4. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
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    Jun 18, 2006
    There is only one HDMI output. If he's running component, my first thoughts would be, either it's hooked up wrong (like red to blue, green to red, blue to green), or it's a video mode the TV doesn't support.
     
  5. Ebes1099

    Ebes1099 Mentor

    32
    0
    Sep 22, 2009
    I stand corrected, he ended up getting a 2nd directv receiver in there and he isn't splitting the output from the first one.

    It is hooked up through HDMI. But I'm not sure if this 2nd one is an HR24 anymore.
     
  6. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Have him try a simple reboot if he hasn't yet.
     

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