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H20/100 guide displays "regular schedule" for every channel

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mesquito10, Aug 16, 2013.

  1. mesquito10

    mesquito10 New Member

    6
    0
    Apr 30, 2009
    Las Vegas,...
    I have done a reset several times and the guide will display correctly for a few hours then regular schedule displays again. I did a on line re activate with similar results.

    I did a system check and it displays Error Code 12-182. call 1-800, 531 5000. I called and was told nothing could be done as I do not subscribe to a maintenance agreement.

    I have three receivers a H20/100, H20/200 and a standard def RCA. I have been a DTV subscriber for over 20 years and feel DTV should just replace the H20/100 with a equal value unit.

    As the lady said she could not replace the receiver I cancelled the sub for the H20/100. I may just order a new HD standard unit however I feel it would be unfair to lock me in for two more years of DTV service and $99 for a replacment receiver when its the HD20/100 problem .
     
  2. peds48

    peds48 Genius. DBSTalk Club

    19,966
    1,055
    Jan 10, 2008
    NY
    Error 12 is a problem with the tuner. the receiver SHOULD be replaced. if you don't have the PP then you pay ~$20.00 to cover S&H. Call them again and ask for a supervisor or retention.


    Sent from my iPad using DBSTalk
     
  3. jimmie57

    jimmie57 Hall Of Fame

    7,072
    380
    Jun 26, 2010
    Texas City, TX
    Call them back and talk to them again. They should replace that receiver for you . Did you tell the CSR what the error code is ?
    Each time you call you will get a different service person and probably a different answer.
     
  4. mesquito10

    mesquito10 New Member

    6
    0
    Apr 30, 2009
    Las Vegas,...
    Thanks. called back and got a supervisor. DTV will replace the H20/100 unit. I do have to pay $20.00 shipping., I was told no extension of 2 years continuous service will apply.. DTV does not want the H20/100 returned. So I shall trash it.
     
  5. litzdog911

    litzdog911 Well-Known Member

    12,221
    67
    Jun 23, 2004
    Mill Creek, WA
    Or recycle it responsibly. :)
     
  6. ThomasM

    ThomasM RF Engineer

    4,317
    10
    Jul 20, 2007
    Milwaukee, WI
    Yup! Just use the "30 second rule" as I call it.

    When I call DirecTV customer service within the first 30 seconds I determine if I have been connected with a "customer service rep" or a "customer DIS-service rep". In the latter case I simply hang up, get a drink of water, and call back!!! Very rarely have I gotten a DIS-service rep twice in a row. :cool:
     

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