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H20/SWM8 Problem

Discussion in 'DIRECTV Installation/MDU Discussion' started by Stanley Kritzik, Dec 7, 2008.

  1. Dec 7, 2008 #1 of 18
    Stanley Kritzik

    Stanley Kritzik Legend

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    Aug 4, 2005
    I have a SWM8 installation (with an OTA antenna) and an H20 that has lost its mind. When I try to force a firmware download -- either using a legacy port or a swm8 port, it hangs at 99% and goes no further (using 0-2-4-6-8). Is there a way to bring this receiver back to life, and, if not, what's a decent receiver for a SWM8 installation? I'd prefer one with OTA capability, but that's not mandatory, though it would be nice.

    TIA for help and/or shopping advice. Right now, the H20 is dead in the water.

    Stan
     
  2. Dec 7, 2008 #2 of 18
    BattleZone

    BattleZone Hall Of Fame

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    Any H2x receiver will work with SWM, but only the H20 has OTA. The H21/23 have no OTA support; you have to use your TV's internal tuner. The only H20s are refurbs, and there's no guarentee that you'll get one, but if you ask, you may be able to get them to send one out IF there are some available.

    Unless you have to have OTA, I'd go with the H23, or even better, upgrade to a DVR.
     
  3. Stanley Kritzik

    Stanley Kritzik Legend

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    Aug 4, 2005
    I have the protection option in my contract, so I could bounce it back to D*. I'd guess, of course, that I wouldn't get an H20 as a replacement, so I'd lose the OTA facility. Also, since I did a self-install, I'd probably get someone out who never saw a SWM8, and I'm not about to waste my life on this. My expensive option is to get an HR21/23 plus an AM21 for OTA, but that's going to be painful.

    I'd love to find an H20 -- that's what I did once with Solid Signal, but I think they are gone, now.

    Stan
     
  4. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    Also, H20-600s have a known problem with their power supply and are being replaced for free as needed.
     
  5. rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    it sounds like this H20 has been working fine with the SWM8, but just to make sure, was this IRD up to date on firmware before connecting it to the SWM8? H20's needed a minimum software version to talk to the SWM.

    See THIS post

    If not, then you might try connecting it to a legacy port and doing the download.
     
  6. clb4g9

    clb4g9 Legend

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    Sep 23, 2007
    If you have the protection plan, it might be worth a call to see if they will throw in the AM21, since that, along with an H21 or H23, would replace what you've got now. I would hope they would take care of you....
     
  7. j2fast

    j2fast Godfather

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    Jul 15, 2007
    Unless this was changed recently the AM21 doesn't work with the H21 or 23 at this time; it only works with the HR21, 22, & 23.

    As far as the H20's and SWM go they (the H20's) can be problematic. Some folks have had good luck and others no luck at all. Personally my 2 H20's usually update with no problems but I still have several problems with them not displaying channels randomly or being very slow to display some channels. If you can live without OTA until the AM21 work with the newer H series boxes then getting a newer H2x box may be your best bet if others can't provide a better solution.
     
  8. dave29

    dave29 New Member

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    there have been multiple problems reported with the h20 and swm, especially with software downloads. some have got their h20 to download off of the legacy ports. i have traded 2 of the 4 of my h20's in for h21's. h21 works great with swm, the h20's have always been very "touchy".
     
  9. dave29

    dave29 New Member

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    you are correct...... the current national software does not support the am21 on the h21,23
     
  10. Stanley Kritzik

    Stanley Kritzik Legend

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    Aug 4, 2005
    The H20 did work -- then it had "who knows what" and stopped working, just recently. So, I did connect it to a legacy port -- tried to force a reload (0-2-4-6-8) -- and it hung at 99%. As I recall, when I got the unit from Solid Signal, that's how I got it going in the first place, because the firmware was down-level. So, I'm going to give it one more "legacy" shot, and see what happens. Is there, by chance, a way to reload the original firmware, such as power off for five minutes, or an RBR with the button held in for a minute (I've heard speculation regarding both of those activities, but I have no specific knowledge.)

    Thanks for all the good advice and suggestions.

    Stan
     
  11. dave29

    dave29 New Member

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    there is no way to download the original software that i know of, just the national release....
     
  12. Stanley Kritzik

    Stanley Kritzik Legend

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    Thanks, Dave. One of my H20's just performs 100%, but the other is yuk. What some of us (with OTA issues) really need, of course, is a current technology plain old receiver with SWM8 capability and OTA either built-in or via an AM21.

    I'm glad this is unit #3 that we don't use a lot!

    Stan
     
  13. MarkN

    MarkN Legend

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    Jul 13, 2007
    anyone know when the am21 will support the h21 ect...?
     
  14. dave29

    dave29 New Member

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    yeah, i use OTA as well, but i will just wait until it is supported on the h21,23 and add an am21 then. the h21 is just stable on a swm setup and a h20 is not...:)
     
  15. dave29

    dave29 New Member

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    i dont know for sure
     
  16. clb4g9

    clb4g9 Legend

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    Sep 23, 2007
    Well that was definitely a brain malfunction....thanks for the correction :D Hopefully the H21/23 will have AM21 compatibility soon. I have never seen the back of one of those---I assume the back panel has the proper connections to support the AM21 and it's just a software issue?
     
  17. j2fast

    j2fast Godfather

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    Jul 15, 2007
    The AM21 uses the USB port to connect to the receiver. So yep, all we're waiting for is D* add the functionality to the firmware of the H21/23's.
     
  18. Stanley Kritzik

    Stanley Kritzik Legend

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    Aug 4, 2005
    Well, the H20 came back to life -- at least partially. I unplugged it for a day, and then plugged it back in -- legacy port. Up came some "stuff", and it showed 407E firmware. So, I switched over to a SWM port w/o antenna diplexed in, and it worked! It remembered my local zip code and had the locals via satellite, it had the likes of 202HD, etc. So far so good.

    However, when I added the antenna diplexer and asked for OTA locals, entered my zip code, etc., it said it couldn't find anything. If I remember correctly, I think I'll have to pretend to move -- use a different zip code -- and then flip back. I can't try it now, 'cause I'm out of town for a few days and I don't want to screw things up for our house sitter, but when I'm back, I'll try whatever. If anyone has an OTA idea to try -- OTA works on two other receivers -- I'll gladly accept some help.

    Now, why, for days, I had the "99% hang up", and it's in the clear today, well, that is one of life's mysteries to me. Thanks for all the advice, and I/we sure wish D* would get a current generation receiver with OTA capability.

    Stan
     

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