I upgraded our bedroom D10 to a H23 about 2 months ago but we have never been happy with the slow response time from the remote I'll try to explain my situation. After sending me the receiver I had problems with it constantly rebooting and not responding to the remote so to make a long story short it took two service calls and replacing the H23 twice to finally figure out the problem. As it turned out the top plugin of my receptacle was shorting in and out causing all the different receivers to go into a tizzy and rebooting. I took a lot of time to troubleshoot this but after replacing the receptacle my 3rd H23 finally is stable and working as well as I guess it can work. For the record both my installers would have willingly gave me a H24 to try but all they were getting in were H23's. From the very beginning none of the receivers responded to the remote that well but at the time it was chalked up to the receivers rebooting but I now know different. There are many, many threads on D* receivers responding poorly to their remote. To be specific changing channels is slow, scrolling using the 4-way pad doesn't always work, trying to enter 3 digits into the remote hardly ever works since it ends up entering 4. I have several D* remotes and my wife will start using one then the receiver will quit responding to it so she'll grab another and it may work for awhile but it's back and forth all the time. I've tried all the tricks H23 is set to Native OFF, scrolling effects off, disabling model ID of the remote, rebooting, IR/RF, etc. I have a HR24 in my basement and have none of these issues and of course you can't ask for a H24 because they send you whatever. D* has handed me off to a case worker or something like that which I haven't heard from yet but at this time will not send me another receiver. Now some questions: 1. Is it pretty much a given fact that all D* receivers except the 24 series have issues responding the remote? 2. It seems to me some have more problems than others with the above is there a reason for that? 3. Do others have the same problem with their H23's or is it out of character with this model? 4. Do I have the right to expect that D* should somehow come up with a solution for me or do you think they have done enough? Short of me ordering a H24 I'm probably left with hooking up my old D10 and sending back the H23.