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H24-700 771 Message

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mluntz, Feb 15, 2013.

  1. mluntz

    mluntz Icon

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    Jul 13, 2006
    I just got an H24-700 from D* last night. Setup went fine, although I was unable to get all the channels I get in the living room on mu DVR's. On some of the channels I am geeting a 771 message. I called D* and the tech tried some things, but we were unable to get results.

    After thinking about it for awhile, I went back in to satellite setup to make sure I set the type of dish correctly and I did. Still no luck.

    When I go into satellite setup, I am getting a warning that says I need a B-Band converter. Is this true?

    I am only getting three sats on the test instead of the 5 I get in the living room. I have tried to reset the reciever with no luck.

    Any suggestions?
     
  2. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    Yes, you need the B Band converter ( s ) unless you have the SWM system.

    Press the dash button on the remote. If you have SWM it will say SWM Detected.
    If not it will give the receiver ID number.

    Call DirecTV and they will send it to you for free.
     
  3. mluntz

    mluntz Icon

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    Jul 13, 2006
    This is the first time I have gotten a refurb from D*. They did not send a B-Band converter. Go figure! That's why I buy my stuff brand new. It's a pain in the butt!

    Thanks for the help
     
  4. mluntz

    mluntz Icon

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    Jul 13, 2006
    Update:
    I installed the b-band converter and reset the reciever. Unfortunately, some of the channels I was not getting before, I am now getting, but some of the channels I was getting before, I am not getting, such as USAHD and FXHD, just to name a few. I am now getting the Lifetime channels that my wife watches and some of the ESPN channels.

    I was doing some thinking, and I am wondering if the problem could possibly be a connection on my multiswitch. I forgot if there is a special input for the analog reciever that needs to be changed to an HD input on the multiswitch.

    Thanks! :confused:
     
  5. Beerstalker

    Beerstalker Hall Of Fame

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    Feb 9, 2009
    Peoria, IL
    We need more information on how your equipment is really set up.

    Are you sure you have a Slimline 5 dish? It will be kind of oval shaped and say slimline on thr front, and there will be an LNB on the end of the arm with 3 round white horns on it.

    How many lines do you have coming down from the dish into your house? If you only have one coax line coming down from the dish then you have a SWM setup and you shouldn't be using a BBC. If you have 4 lines coming down from the dish you need to go look at where they go and see what kind of a switch you have. It could be a WB68, or a SWM-8. If it's a SWM 8 you should not be using a BBC.

    You also need to make sure the reciever itself has the correct settings selected. For example Slimline 5 and multiswitch, or slimline 5 and SWM if you have a SWM 8, or Slimline 5 SWM LNB if you just have a SWM LNB.

    Finally, the other thing to check is to make sure it isn't using some kind of a custom guide. Bring up the guide and then hit the yellow button and see if it is set to a custom guide, if it is change it to channels I get and then see if you are getting all your channels. Also look to make sure if you have SD channels hidden etc.
     
  6. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    Check the signal strengths on the satellites, 99c, 103ca and 103cb.
    You probably need just a little bit of tweaking of the alignment.
     
  7. mluntz

    mluntz Icon

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    Jul 13, 2006
    I definitely have a Slimline 5 with four lines coming into the house. The multiswitch is a Zinwell WB68.

    The reciever is set to Slimline 5 and multiswitch.

    No custom guide is selected.

    Signal strengths are interesting:
    99C- All 90's living room and bedroom.
    103ca- 40's to 70's in the bedroom and all 90's in the living room.
    103cb- All 90's living room and bedroom.
    101- All 90's both
    110- All 90's both
    119- All 90's both

    Of note, there are one or two splitters going to the bedrooms. Could this be an issue?
     
  8. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Yes, you should never use splitters on a DIRECTV system that uses a WB68 multiswitch.

    I am seriously surprised and disappointed that a DIRECTV tech did not see these issues when he visited. Or are you saying that you only spoke to them on the phone?

    If this is something you want to work through yourself, we are happy to. You also may choose to call DIRECTV, tell them you have an older system, you were given bad information on the phone, and politely request that a tech visit your home at no charge. Most likely he will do some rewiring and possibly move you to a SWM system (as that's all that is done in residential systems now) to solve the problem.
     
  9. mluntz

    mluntz Icon

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    Jul 13, 2006
    Thanks for the info. I only spoke to someone over the phone. A tech has never been to my house, as I do all the install myself and always have. When I had the analog reciever in the bedroom, I had no issues.

    When I get a chance, I will remove the splitters and run a straight line to the bedroom. Hopefully, this will solve my problem.
     

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