1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

h24 doesn't have whole home DVR as a menu option

Discussion in 'DIRECTV Connected Home' started by Awl910, Jun 14, 2011.

  1. Awl910

    Awl910 New Member

    3
    0
    Jun 14, 2011
    Frustrating! I have 2 hd DVRs connected to whdvr service and they see each other and share programming just fine. I purchased 2 H24 hd receivers off amazon and activated them tonight with DTV. I was told no deca's required as they are built in. Both say connected to the Internet when I check my network connection, but the whole home DVr option does not show up on the setup menu! I've tried resetting the receivers, resetting the older DVRs, resending authorizations, etc. Im at a loss....could it be the firmware is out of date? Software says 0x5703, last updated on 2/12. Seems pretty recent.
     
  2. Drucifer

    Drucifer Well-Known Member

    9,404
    244
    Feb 12, 2009
    NY Hudson...
    Call DTV back and tell 'em Whole-Home is not activated.
     
  3. Awl910

    Awl910 New Member

    3
    0
    Jun 14, 2011
    Thanks, they said it was activated on my account and the other dvrs recognize that whole home service is authorized, it's just the new h24 machines that don't even have it as an option on the menu.
     
  4. thedamaja

    thedamaja New Member

    9
    0
    Feb 4, 2009
    I recently had an H24 installed that wasn't connecting either. Turned out there was a clear plastic plug stuck in the Ethernet jack.

    When I removed that and restarted the receiver everything worked correctly.
     
  5. David MacLeod

    David MacLeod New Member

    5,689
    0
    Jan 29, 2008
    you know I never would have thought about that.
     
  6. bobnielsen

    bobnielsen Éminence grise

    8,473
    92
    Jun 29, 2006
    Bainbridge...
    The clear plug doesn't do anything. Whole-home won't show up on the menu until the receiver has been authorized for it. Call and have the CSR send an authorization to the receivers.
     
  7. Beerstalker

    Beerstalker Hall Of Fame

    3,549
    70
    Feb 9, 2009
    Peoria, IL
    Force a software update first (reboot receiver, hit 0 2 4 6 8 on startup screen and it should download the software). Then resend authorization to the H24s. Make sure there isn't any ethernet cables plugged into the ethernet ports on them (the blank plugs should be fine though unless there is an actual problem with the ethernet jack).
     
  8. Awl910

    Awl910 New Member

    3
    0
    Jun 14, 2011
    Problem solved. Let it go overnight and it must have updated the software or something. Today the whole home is on the h24 menu and it's working fine.
     
  9. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Sometimes it just takes a little bit before the receiver gets the the authorization.

    - Merg
     
  10. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    I'll say! :eek2:
     
  11. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    That's just a dust cover - putting it back in can only help, not hurt. There is no sort of switch on that piece plastic to let the DVR know it's there.

    What happened for you was just coincidence.
     
  12. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    For others looking at this post with a similar issue, I believe you can send a re-authorization signal from your account on D*'s web site rather than call if you find that more convenient.
     
  13. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    You can do it from your on-line account, however, the authorization that that CSRs can do is different and sometimes will work when the on-line authorization does not.

    - Merg
     

Share This Page