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H25 RF Kits Now Available

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by RobertE, May 20, 2011.

  1. RobertE

    RobertE New Member

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    Jun 9, 2006
    H25 RF Kits Now Available.

    Create or login to your account at www.directv.com. Navigate to My Equipment tab, and under Remotes you will find the H25 RF Remote and Mounting Kit. You must have an active H25 to see this option. You may also place an order by calling 1-800-531-5000.

    The H25 RF Kit is available for $35 and includes the RF remote, RF antenna and mounting bracket. The mounting bracket is intended for self-installation on the TV or wall.

    Technicians are not permitted to install the mounting bracket.
     
  2. Scott Kocourek

    Scott Kocourek Well-Known Member

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    Thanks Robert, great info.
     
  3. treecastle

    treecastle AllStar

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    I've been waiting for this for sometime now. Now it's on order :D Happy Day.
     
  4. RonP

    RonP Cool Member

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    If I already have an RF remote can I use it with an H25 without the external antenna that comes in the kit? Is the antenna connection something standard so I can plug in a "coat hanger" if necessary? I want to velcro mount the H25 to the back of the TV and the IR window won't be facing forward. I only need 12' of range.

    -Ron
     
  5. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    To be clear, these are for the RF remote. These are not RF modulators.
     
  6. RunnerFL

    RunnerFL Well-Known Member

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    No

    No. It's an RF receiver that mounts in front of the IR eye.
     
  7. RonP

    RonP Cool Member

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    Hmmm. I think I'll try a strategically placed small mirror before forking out $35 for the RF kit. You would think that supplying a standard IR extender jack/cable would have been a simpler solution to mfg and supply. Oh well. Thanks.
     
  8. Jul 2, 2011 #8 of 26
    technicholas

    technicholas New Member

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    Jul 2, 2011
    ordered.
     
  9. Jul 5, 2011 #9 of 26
    randycat

    randycat Cool Member

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    May 20, 2007
    check your order--mine says call to schedule
    free professional installation
     
  10. RonP

    RonP Cool Member

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    Sep 21, 2008
    Yep. Same problem here. I spent 30 minutes on the phone with D trying to get the order resolved. The CSR I talked with (he's been with D for 9 years FWIW) couldn't make sense of it. I received an order confirmation email but there was no D communications record of it being sent. The description in their records of what I ordered only showed that a "system" was ordered and not an H25 remote kit. My account was not charged, nothing was sent, and it was sitting waiting for me to call and schedule a service visit for installation of said "system". Eventually the CSR gave up trying to figure it out and ordered the kit, himself, then deleted my original order. [All this was after 10 minutes of trying to explain why I needed the kit and why I couldn't use an existing RF remote on the H25].

    Bottom line. If you order one of these online check back in 24 hours to see what the status is and be prepared to call D and get it straightened out.
     
  11. RobertSeattle

    RobertSeattle Legend

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    Got mine for free. Went through the online order process and when I got to check it was free. My activation CR was clues about RF and the H25.
     
  12. RonP

    RonP Cool Member

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    Sep 21, 2008
    Have you received it? My online order and confirmation email also showed zero $ at checkout. After waiting a week for the kit to arrive I re-checked and saw that the order was in limbo. That's when I had to call and talk to "Peggy" - who charged me the $35.
     
  13. RobertSeattle

    RobertSeattle Legend

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    Aug 27, 2006
    Can someone post a picture of this mount? I've already ordered one and schedule the isntallation (why can't we do it ourself?) and just curious.
     
  14. RobertSeattle

    RobertSeattle Legend

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    Aug 27, 2006
    From what I understand it has to be installed by a DirectTV installer.
     
  15. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    According to the first post, installers are not permitted to install the bracket. It's a self install item only.

    Do you already have the H25 or is that also part of the install?

    Mike
     
  16. Scott Kocourek

    Scott Kocourek Well-Known Member

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    I believe you have it backwards, from what I understand it is not to be installed by a DirecTV tech. You have to order this kit after the receiver install is done and do the wall mount install yourself.
     
  17. RobertE

    RobertE New Member

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    Correct, installers are specificly instructed NOT to mount the bracket on the wall or anywhere. It is a DIY application only. Of course that doesn't mean some won't follow the rules and install it for the customer anyway (probably for a charge). Also, no CSR should EVER setup a service call or installation for that bracket.
     
  18. RonP

    RonP Cool Member

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    Sep 21, 2008
    Yep, the kit is for self-install, only. Techs are not permitted to mount the kit on your wall.

    The problem I had is that when I ordered the kit online the system incorrectly flagged it as needing professional installation and the order sat in limbo waiting for me to call in and schedule it. When I called to check why I hadn't received the kit (a week later) the CSR untangled the mess, cancelled the original order, correctly re-ordered the kit and cancelled installation. I received the kit three days later.

    FWIW, I ordered the kit only for the special antenna and RF remote, not the bracket. I zip-tied the H25 to the back of my TV and am not using the bracket.

    RobertSeattle - I see you ordered your kit on July 13. If you haven't received it yet, I'd bet yours is sitting in limbo, too.

    -Ron
     
  19. RobertSeattle

    RobertSeattle Legend

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    Aug 27, 2006
    Thanks for the corrections. The online ordering system for these kits is totally F*d up. I had to spent an hour talking to various CSRs to get it fixed. The only proper way to order these is by talking to a CSR - most of who have no clue this item even exits.

    Sometimes DirecTV amazes me - they can put hundred million+ dollar satellites in orbit but can royally screw up a simple $35 online order.
     
  20. nike5580

    nike5580 AllStar

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    Jun 29, 2010
    Pittsfield,...

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