So I manage to go three years, almost to the exact date, without having to talk to these people. Tonight, right as the 8:00PM recording was to start, POP, black screen, dark DVR, bitter acrid smell in the room. The DVR is dead. Their automated system, carefully calibrated to pre-piss people off insists on responding to "dead DVR" with first a RBR, then a resend of my authorization. I'm steaming mad at this point. A couple dozen presses of 0 gets me a real person, a cheerful gal who understands what happened, and has a DVR shipping out to me with minimal fuss. Thank goodness for that. Meanwhile, company arriving in the AM, and no main TV for 2 days. That's not so good. Worse, just 4 days ago I killed the protection plan:lol: $20 for the lack of 4 days. Oh well.