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Discussion in 'ViP612/622/722/722K DVR Support Forum' started by randavis, Jul 22, 2011.
I got that message last night when I turned on my tv. Who do I call to get this resolved quickly?
Who do I call to get this resolved quickly?
I know I can call Dish. I would like it resolved without screwing around with clueless csr's.
The last time I dealt with them, they sent me the same wrong receiver I had.
If you would like to PM your account information (name, and 4 digit security code) we can get the replacement set up for you ASAP! Just let me know!
I need one more post to be able to pm you.
I would replace the drive - most quickest way to make it work again. If you OWN it.
It is a leased unit. I was told that I would have to pay shipping charges of $15.00 or pay $6.00 per month for the protection plan.
wtf, it is their equipment.
that's why they dictating
True a lease is their equipment... but if you got a free installation, then you didn't pay to have it shipped to you originally.
The shipping charge might be high... that's a different debate. but even for owned technical devices under warranty, most times that warranty doesn't cover shipping costs.
Some places charge for warranty returns. I hear Newegg does not pay for the return of DOA stuff for example. OTOH HP did include a return shipping label via FedEx, However I had to drop it off at FedEx.
Toshiba is good, They ship warranty or purchase parts overnight. Any returns have a return label, Just hand the box to the UPS driver when he's here and done.
Dell is good for replace broken part and charging $0 shipping fee for their customers.
When the HD died on my receiver I just called and Dish sent me a new one.
New drive to replace old failed HDD ?