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Hardware Upgrade Questions

Discussion in 'DIRECTV General Discussion' started by kb24sd, Aug 16, 2014.

  1. kb24sd

    kb24sd The Specialist

    191
    0
    Jun 21, 2012
    Hi there forum members. I got a few questions regarding hardware upgrades.

    My current situation:

    -Finished 2 year contract agreement last month and I'm currently out of contract.
    -Hardware I have is a HR34 with 3 H25's but I just deactivated 2 H25's.So really I have only the HR34 DVR and one 1 H25.
    -I have a TV in my master bedroom which my HR34 is connected to. Living room TV is connected to a H25.I have another TV in one my guest rooms which I only really use when I have guests in town or if family is visiting for a few months.Which is why I deactivated that H25.The other H25 was deactivated because a renter who was staying with me moved out a few months ago.
    -I'm on the XTRA package and have HBO & Showtime.I've gotten NFL ST Max half of last year & this year.

    So what I would like to do is replace the living room H25 with a C41 Wireless client so that I could use that client downstairs in the living room and also upstairs in the room where I have a extra TV.I also would like to replace my HR34 and get upgraded to HR44.

    I called D* today I said "check contract end date".I spoke to a nice CSR lady who I thought was in retentions department. Only offer I got was a hardware upgrade to the wireless client and $99 install fee.I asked if they could replace my HR34 and upgrade me to the HR44 and was denied and said only if the HR34 was faulty.I even explained to her the HR34 has been acting up, which it honestly has where it does not power on or off through the remote to the point where I have to manually power off and reboot it by having to pull the power from the back of the HR34.
     
  2. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,360
    905
    Jan 10, 2008
    NY
    CSR was correct, there is no upgrade path to get an HR44 “just because” Also since you previously had an H25 in the guest room, I see no reason to get a Wireless client, you can just move the H25 there since you already have a sat cable there
     
  3. kb24sd

    kb24sd The Specialist

    191
    0
    Jun 21, 2012
    I called back and was offered the genie mini client for free this time but they still would not budge on upgrading to a HR44. The retention agent which I asked if she was and she said she was said I'd have to wait another 6 months to be eligable to upgrade to the HR44 and upgrade to a wireless gene mini.

    I'm really at the point next of canceling and scheduling a cancel date.

    D* can't stop me from canceling and signing up as a new customer. Since the current D* account is under my Mom's name.

    I have a different SSN #, different credit card #, different phone # and I went through the Costco link and passed the credit check.
     
  4. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,360
    905
    Jan 10, 2008
    NY
    You can get the HR44 from SolidSignal.com
     
  5. kb24sd

    kb24sd The Specialist

    191
    0
    Jun 21, 2012
    Not going to pay for it when I can get it for free and save more money as a new customer.
     
  6. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,360
    905
    Jan 10, 2008
    NY
    Then that may be your best bet
     

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